Supervisor

• Respond to unforeseen events across the shifts in a timely and professional manner, minimising any negative impact by effectively utilising available resources
• Investigate customer complaints relating to driving standards and address them in line with HR policies and procedures
• Conduct gate checks as required
• Support people management processes, including return‑to‑work meetings, welfare meetings, flexible working requests, investigations, and other employee relations tasks
• Use Tachomaster and DCRS to manage driver infringements, and liaise with Driver Trainers to agree outcomes
• Use Microlise Admin and reporting tools to monitor driver performance, update trackers, and action findings as required

Transport Supervisor

• Play a key role in overseeing firms operating in the crypto and payments sectors, gaining exposure to innovative business models while helping to protect consumers and support market integrity
• Assess compliance with regulatory requirements, identify emerging risks and take timely action to reduce harm across both registered and unregistered markets
• Build strong partnerships across the FCA, collaborating with colleagues in Authorisations, Policy, Enforcement and SPEP to deliver coordinated, effective regulatory outcomes
• Work with UK and international partners, including law enforcement and regulatory bodies, to address complex cross-border risks and enhance consumer protection in a rapidly evolving sector
• Partner with senior industry leaders to help create positive change, improve standards and, where necessary, support decisive regulatory interventions that help safeguard millions of consumers and build trust in financial markets

Cryptoasset and Payments Supervisor

• Work across a diverse range of innovative business and operating models in the rapidly evolving crypto assets and payments sector, building expertise at the forefront of financial regulation
• Lead some of the FCA’s most high-profile and complex cases, assessing compliance, identifying risks and taking swift action to reduce harm across both registered and unregistered firms
• Partner across the FCA and with UK and international stakeholders to deliver coordinated regulatory strategies that support markets and protect consumers
• Tackle complex cross-border challenges linked to digital assets, helping prevent financial crime, scams and other harms that can impact millions of consumers across the UK
• Influence senior industry leaders, drive improvements in standards and, where necessary, take decisive regulatory action to safeguard consumers and support market integrity

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Transport Supervisor

Cryptoasset and Payments Supervisor

Senior Cryptoasset and Payment Supervisor