Solutions Engineer

• Onboard new Shopify brands or manage ongoing relationships depending on your track
• Troubleshoot technical issues: API calls, custom JavaScript, integration errors
• Be the internal voice of the customer — flag patterns, suggest improvements
• Collaborate with the engineering team when issues need escalation
• Document solutions and build resources that reduce repeat questions
• Help shape the customer success culture as the team grows

Solutions Engineer – Technical CSM

• Conduzir discovery técnico com clientes e traduzir necessidades de negócio em arquitetura e propostas executáveis pelo delivery;
• Desenhar e defender soluções de migração para AWS (7 Rs), mapeando dependências, planejando ondas e antecipando janelas de cutover;
• Projetar Landing Zones (multi-conta, conectividade VPN/Direct Connect, identidade, guardrails de compliance) e estratégias de Disaster Recovery com clareza de RTO/RPO;
• Conduzir reuniões executivas e técnicas, adaptando a linguagem à audiência;
• Produzir artefatos (escopo, arquitetura, premissas, estimativas) para propostas, com foco em entregas iterativas;
• Estimar esforço e custos de migração, antecipando riscos críticos;
• Trabalhar próximo ao time de vendas sem perder a voz técnica, sinalizando inviabilidades antes de comprometer prazos.

Pre-Sales Cloud Solution Architect

• Act as a bridge between business and technology, translating business needs into scalable and data-driven solutions.
• Lead architectural discussions with technical and business stakeholders.
• Define architectures and high-level technical direction for data solutions and system integrations.
• Participate in strategic decisions related to data architecture, persistence, and modern data platforms.
• Promote alignment across teams, ensuring adherence to architectural standards and enterprise constraints.
• Act in a consultative way, supporting the client’s technology evolution and modernization initiatives.

Solution Architect, Data Focus

• Own the end-to-end merchant journey — from pre-sales to go-live and beyond
• Partner with Sales to design smart, scalable payment solutions tailored to merchant needs
• Lead API integrations (REST, webhooks, SDKs) and get merchants live fast
• Act as a trusted advisor, guiding merchants on performance, UX, and global payment strategies
• Solve complex technical challenges and unblock integrations quickly
• Collaborate with Product & Engineering to improve the platform and merchant experience
• Drive continuous optimization (conversion, auth rates, fraud, routing)
• Work closely with the Product to ensure we are building for scale while solving the merchant problems
• Have a Product mindset - be ready to build from scratch and automate processes

• Develop enhancements and new features for clients using Identity and Access Management (IAM) and Identity Governance and Administration (IGA) solutions.
• Participate in deployments and customizations of solutions within client environments.
• Develop integrations with corporate systems using APIs, databases, and authentication protocols.
• Perform technical analysis of requirements and produce functional and technical specifications.
• Create and execute unit and integration tests.
• Version source code using GitHub.
• Prepare and maintain technical documentation for developed solutions.
• Collaborate with multidisciplinary teams to define and implement requirements.
• Support identification and resolution of issues in development, staging, and production environments.

IAM, IGA Solutions Developer

• Manage and support Jira Software, Jira Service Management and Confluence (Cloud)
• Configure and optimize workflows, automations, permissions and integrations
• Ensure system performance, availability and reliability
• Implement and evolve ITSM practices aligned with ITIL
• Drive improvement initiatives and change management with stakeholders
• Perform troubleshooting, user support, training and documentation

Business Solutions Engineer III

• Support the assigned sales team
• Continuously expand knowledge of Red Hat offerings and solutions
• Serve as the technical liaison between Red Hat and customers
• Identify opportunities and propose technical solutions aligned with customers' business objectives
• Provide technical sales support and design architectures that incorporate Red Hat products, consulting services, and training
• Build and maintain relationships with customers and partners

Senior Solution Architect

• Lead technical discovery conversations to understand client business processes, integration challenges, and automation goals
• Deliver tailored product demonstrations and present solution recommendations aligned with client needs
• Design integration architectures, workflows, and system connectivity strategies using Celigo or similar iPaaS platforms
• Create functional specifications, field mappings, transformation logic, and technical documentation for implementation teams
• Act as the primary functional advisor between clients and development teams during project execution
• Coordinate User Acceptance Testing (UAT), including test scenarios, defect tracking, and validation processes
• Support implementations through deployment, go-live, and post-launch hypercare activities
• Train and educate clients on platform capabilities, best practices, and integration management
• Collaborate closely with Sales, Delivery, and Support teams to ensure successful project outcomes and customer satisfaction
• Identify opportunities for platform expansion, additional integrations, and long-term customer growth

Solutions Consultant – Integrations, iPaaS

• Be the advocate for AI adoption across Asaas’ operational processes.
• Work collaboratively with stakeholders from multiple Asaas business areas to identify opportunities to solve real problems using AI, with a focus on achieving operational efficiency gains.
• Identify process bottlenecks and design solutions to address them, monitoring the direct impact on operational efficiency and process quality.
• Manage the backlog of internal AI initiatives using prioritization frameworks to ensure focus on the highest-impact deliveries.
• Negotiate deadlines, scopes, and resources with leaders from other areas to ensure aligned expectations.
• Work closely with the AI technical team to validate solution feasibility and ensure business requirements are met in developed solutions.

AI Solutions Manager

• Prospecting and Opportunity Mapping: Collaborate with Sales Executives to map the Telco customer ecosystem.
• Identify operational and business pain points (OPEX reduction, infrastructure modernization, network monetization) and develop proactive approaches to generate pipeline.
• End-to-End Solution Engineering: Design complex, feasible technology architectures encompassing connectivity, network core, AI, automation, and observability.
• Prepare technical scopes, Bills of Materials (BOM), level of effort (LOE) estimates for services, and High-Level Designs (HLD).
• Leadership in Competitive Procurement Processes (RFP/RFI): Lead the technical strategy and response to tenders and complex procurement processes, ensuring technical requirements are met, risks are mitigated, and proposals remain competitive.
• Technical Advocacy and Engagement: Deliver executive presentations to C-levels and directors, and run technical workshops (whiteboarding) with client engineering teams.
• Structure, defend, and oversee Proofs of Concept (PoCs) and demonstrations, highlighting the solution's Total Cost of Ownership (TCO) and Return on Investment (ROI).
• Act as a Trusted Advisor (Generalist Perspective): Navigate multiple domains (e.g., SD-WAN, 5G, cloud-native, AIOps, SRE) to create unified value propositions and position yourself as the client's primary technology advisor.
• Internal Orchestration and Partner Ecosystem: Ensure a quality handover to Engineering and Delivery teams, guaranteeing that what was sold will be delivered with excellence.
• Actively engage with vendors and strategic technology partners to co-design solutions and support negotiations.

Solution Architect – Telco

• Abertura de contato.
• Apoio e atendimento técnico pós-venda, quando necessário.
• Apresentação e demonstração de produtos e serviços para possíveis novos clientes.
• Atingimento de metas de vendas.
• Contato pós-venda.
• Elaboração de propostas comerciais.
• Fechamento de novos negócios.
• Participação em feiras e eventos.
• Prospecção de novos clientes.
• Vendas consultivas.

Consultor de Soluções – Varejo

• Atuar como arquiteto(a) de referência em oportunidades de observabilidade e AIOps, conduzindo Discovery (técnico + negócio), mapeando dores, objetivos e critérios de sucesso;
• Realizar Workshops com stakeholders (TI, Operações, SRE/DevOps, Segurança e áreas de negócio).
• Traduzir requisitos em arquiteturas e jornadas evolutivas (roadmap), considerando maturidade do cliente.
• Participar de apresentações executivas e técnicas, defendendo propostas com clareza de valor e ROI.
• Desenhar arquiteturas envolvendo APM (Application Performance Monitoring), NPM (Network Performance Monitoring) e visibilidade de rede;
• Definir padrões e melhores práticas: instrumentação, governança de dados de telemetria, retenção, cardinalidade, naming conventions e estratégia de tags.
• Garantir aderência a arquiteturas modernas (microserviços, containers, Kubernetes, service mesh, APIs, mensageria, híbrido/multicloud).
• Planejar e executar demos e PoCs com critérios claros de sucesso, incluindo:
• - desenho do escopo, setup, instrumentação, coleta, dashboards e alertas;
• - análise de resultados e recomendações executivas.
• Apoiar a área comercial com:
• - RFP/RFI, estimativas, dimensionamento (sizing), BOM, licenciamento, premissas e riscos;
• - construção de propostas técnicas (HLD/LLD), SoW e estratégia de implantação.
• Atuar em conjunto com times de delivery, garantindo transição estruturada (handover).
• Engajar e coordenar fabricantes/parceiros para alinhamento de posicionamento, roadmap e ofertas.
• Contribuir para aceleradores, assets, templates, playbooks e padronização de arquiteturas.

Solution Architect – AIOps, Observability

• Own cross-cloud data movement and delivery
• Execute and monitor large-scale data transfers across AWS S3, Google Cloud Storage, Azure Blob, Snowflake, and customer environments.
• Use CLI tools such as rclone, s5cmd, and cloud-native utilities to move data safely and efficiently.
• Manage credentials, permissions, manifests, and delivery packaging artifacts required for ingestion, subset delivery, and handoff workflows.
• Build structured data assembly and lightweight transformation workflows
• Use Python and SQL to join datasets, add derived columns, clean data, and validate CSV, Parquet, and database tables.
• Support customer-specific assembly work that turns raw inputs into delivery-ready datasets.
• Apply a high bar for data integrity, structure, and reproducibility before handoff.
• Operate internal pipelines with production discipline
• Leverage Protege's Dagster-based platform to orchestrate data processing and delivery.
• Maintain clean separation between pre-production and production workflows and validate configs before runs.
• Build lightweight scripts and command-line workflows for filtering, manifest generation, validation, and recovery.
• Create leverage for the team and platform
• Document steps, outputs, and recovery paths for auditability and repeatability.
• Identify recurring delivery patterns, failure modes, and manual toil.
• Partner with Engineering to turn one-off operational work into repeatable platform capabilities and test new tooling before go-live.

Solutions Engineer, Healthcare

• Monitor platform usage using quantitative and qualitative data across different tools.
• Lead the implementation of the platform at our clients' companies.
• Understand customers' problems and identify the best solutions.
• Take any necessary actions to ensure customers love Toku and increase their revenue through our platform.
• Contribute new ideas to improve the team and Toku overall.
• Be a driving force behind Toku's operational growth in Brazil.

Integrations Engineer

• Own end-to-end implementation of customer demo and POC environments
• Configure CRMs, support, or communications tools with custom fields and workflows
• Simulate user behavior with automation, triggers, and AI-powered interactions
• Advise customers on demo structure, pacing, and storytelling best practices
• Participate in agile ceremonies (standups, sprint planning, retros) and manage delivery timelines
• Write technical tickets and maintain documentation for repeatable processes
• Continuously explore AI-driven improvements to workflow and productivity

Associate Solutions Architect

• Build and orchestrate AI-powered integrations across systems and platforms
• Design API-first, event-driven architectures for rapid scalability
• Enable AI to interact across services and workflows
• Rapidly connect systems to bring new product capabilities to market
• Develop pipelines for real-time data flow and automation
• Act as the bridge between product ideas and production systems

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