ServiceNow

• Take on technical and functional architecture responsibility for complex ServiceNow platforms in an enterprise environment
• Develop target architectures, roadmaps, and governance models for modern ITSM and Enterprise Service Management landscapes
• Design scalable ServiceNow solutions for ITSM and ESM processes and drive their continuous improvement
• Translate complex business requirements into sustainable, standardized platform architectures
• Architect and optimize ITSM processes such as Incident, Problem, Change, and Service Request Management using modern automation and AI capabilities
• Develop robust integration architectures to ERP, identity, cloud, monitoring, and other enterprise systems
• Define architecture standards, governance policies, and technical design principles
• Facilitate architecture workshops, design reviews, and technical decision sessions with clients
• Ensure scalability, performance, security, and long-term platform stability
• Provide subject-matter guidance and coaching to ServiceNow consultants, developers, and architects
• Support presales activities, architecture proposals, RFPs, proofs of concept, and client presentations
• Provide strategic advisory to enterprise clients in transformation programs and complex multi-supplier environments

Lead Architect ITSM – Enterprise Service Management, ServiceNow

• You implement ServiceNow solutions based on business requirements and translate them into technical designs.
• You ensure compliance with coding and design standards and document your solutions in a clear and traceable manner.
• You analyze existing applications, optimize them, and adapt them to new requirements.
• You support system testing and User Acceptance Tests (UAT) and contribute to quality assurance.
• You actively participate in workshops, provide your technical perspective, and present implemented solutions.

Senior ServiceNow Technical Consultant

• Design and responsibility for the technical implementation of ServiceNow projects.
• Support for the introduction and configuration of ServiceNow products.
• Development of specific ServiceNow requirements and applications.
• Customization of topic-specific modules and optimization of their use.
• Implementation and coordination of interfaces to other systems.
• Active support of projects and ensuring thorough documentation.

• Design and take responsibility for the technical implementation of exciting ServiceNow projects
• Develop and design complex ServiceNow solutions
• Translate requirements into technical solutions and take responsibility for the implementation and configuration of tailored applications and modules
• Work closely with our clients and understand their requirements
• Build long-term, trusting relationships
• Ensure together with your team that projects are successfully delivered on time, within budget, and within scope
• Coordinate with other teams, especially around integrations and interfaces
• Collaborate with international colleagues
• Share your knowledge within the team and actively contribute to the development of best practices

Senior ServiceNow Technical Architect

• Define and ensure ServiceNow architecture and governance standards (OOB-first)
• Assess requirements for scalability, maintainability, and technical feasibility
• Conduct architecture reviews and reduce technical debt
• Advise business units, IT, and management on ServiceNow topics
• Collaborate with agile development teams

ServiceNow Architect

• You design CMDB and CSDM architectures that serve as a single source of truth—scalable, well-structured, and ready for AI use cases.
• Using Discovery, Service Mapping, and smart integrations, you create true end-to-end visibility across hybrid IT environments.
• Through Event Management and AIOps approaches, you transform unstructured alerts into actionable insights—enabling proactive rather than reactive operations.
• You model services instead of systems, creating the foundation for impact analysis, automation, and stable business processes.
• You evaluate new features such as Generative AI within the ServiceNow ecosystem and demonstrate how they can deliver real business value.
• You lead workshops, advise decision-makers, and develop roadmaps for organizations ranging from mid-sized companies to large enterprises.

ServiceNow Developer, ITOM, German

• You act as Lead Architect and strategic advisor for our clients, translating business strategies into scalable, secure and sustainable ServiceNow solutions.
• You support international companies in the digital transformation of their IT and enterprise service processes.
• You act as a Trusted Advisor to stakeholders up to C‑level and serve as the central point of contact — internally and externally.
• As Principal Consultant, you are responsible for the professional and technical quality of complex client projects and contribute significantly to their success.
• You lead workshops for requirements gathering, process definition, reengineering, gap analysis and solution architecture.
• You develop ServiceNow target architectures, roadmaps and technical specifications for enterprise‑level implementations.
• You act as a Subject Matter Expert for multiple ServiceNow modules, e.g., ITSM, ITOM, HRSD, CSM, CMDB or CSDM.
• You are responsible for designing complex integrations as well as customer‑specific applications on the ServiceNow platform.
• You support pre‑sales activities, e.g., through solutioning, technical demos, effort estimations and architecture concepts.
• You take on technical leadership responsibilities and mentor senior and junior consultants through coaching, quality assurance and best practices.
• You continuously develop your own expertise and actively give knowledge back to the team: mentoring, community building, tools, methods and thought leadership.

Principal Consultant – ServiceNow

• Du übernimmst eine führende Rolle in strategischen und komplexen ServiceNow-Transformationsprojekten: von der Architektur und Roadmap über Design & Implementierung bis hin zu Rollout, Governance und kontinuierlicher Optimierung.
• Du agierst als Lead Architect und strategischer Advisor für unsere Kunden und übersetzt Business-Strategien in skalierbare, sichere und nachhaltige ServiceNow-Lösungen.
• Du begleitest internationale Unternehmen bei der digitalen Transformation ihrer IT- und Enterprise-Service-Prozesse.
• Du übernimmst die Rolle als Trusted Advisor für Stakeholder bis auf C-Level und bist zentrale Ansprechperson – intern & extern.
• Als Principal Consultant verantwortest du die fachliche und technische Qualität komplexer Kundenprojekte und trägst maßgeblich zu deren Erfolg bei.
• Du leitest Workshops zur Anforderungsaufnahme, Prozessdefinition, Reengineering, Gap-Analyse und Lösungsarchitektur.
• Du entwickelst ServiceNow-Zielarchitekturen, Roadmaps und technische Spezifikationen für Enterprise-Level-Implementierungen.
• Du agierst als Subject Matter Expert für mehrere ServiceNow-Module, z. B. ITSM, ITOM, HRSD, CSM, CMDB oder CSDM.
• Du verantwortest die Konzeption komplexer Integrationen sowie kundenspezifischer Applikationen auf der ServiceNow-Plattform.
• Du unterstützt Pre-Sales-Aktivitäten, z. B. durch Solutioning, technische Demos, Aufwandsschätzungen und Architekturkonzepte.
• Du übernimmst technische Leadership-Verantwortung und mentorst Senior und Junior Consultants durch Coaching, Quality Assurance und Best Practices.
• Du entwickelst deine eigene Expertise weiter und gibst Wissen aktiv ins Team zurück: Mentoring, Community, Tools, Methoden und Thought Leadership.

• Aktive Identifikation und Gewinnung von Neukunden im Enterprise-Segment sowie im öffentlichen Sektor durch Eigenakquise und Kooperation mit ServiceNow und Partnern
• Erfassung von datenschutz- (DSGVO) und souveränitätsbezogenen Pain Points sowie Positionierung der Souveränen ServiceNow-Cloud als optimale Betriebslösung
• Eigenverantwortliche Steuerung des gesamten Sales-Cycles vom Erstkontakt über komplexe Ausschreibungsverfahren bis zum erfolgreichen Vertragsabschluss
• Strategischer Ausbau von Partnerschaften innerhalb des ServiceNow-Ökosystems (unter anderem mit Consulting-Partnern und Implementierern)

Business Development Manager – ServiceNow Sovereign Cloud

• Design, configuration and customization of the ServiceNow modules Integrated Risk Management (IRM), Legal Service Delivery, Contract Management Pro, Source-to-Pay Operations and App Engine
• Development and hypercare of workflows, business rules, UI guidelines and integrations
• Act in a client-facing role collaborating with customer teams in Legal, Compliance, Procurement, Finance and IT to optimize cross-functional processes
• Create and optimize dashboards, reports and notifications
• Apply ServiceNow configuration and development best practices

ServiceNow jobs in Germany

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Lead Architect ITSM – Enterprise Service Management, ServiceNow

Senior ServiceNow Technical Consultant

Senior ServiceNow Technical Consultant

Senior ServiceNow Technical Architect

ServiceNow Architect

ServiceNow Developer, ITOM, German

Principal Consultant – ServiceNow

Principal Consultant – ServiceNow

Business Development Manager – ServiceNow Sovereign Cloud

Senior ServiceNow Solution Consultant