Lead Architect ITSM – Enterprise Service Management, ServiceNow

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Lead Architect for ITSM solutions at an international IT consulting firm. Responsible for architecture and strategy in hybrid environments with a focus on ServiceNow.

Posted 7/16/2026full-time🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow architecture, focusing on ITSM and ESM processes, while providing strategic advisory and governance in complex enterprise environments. Proficient in designing scalable solutions and facilitating client engagements to drive continuous improvement and transformation.

Highest-signal resume keywords

ServiceNow ArchitectureITSM Process OptimizationIntegration Architecture DevelopmentArchitecture GovernanceServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow PlatformITSMCMDBCSDMITOMWorkflowsAutomationIntegrationsSolution Architecture DesignEnterprise Transformations

Soft Skills

Client EngagementWorkshop FacilitationCoaching

Certifications & Qualifications

CSACIS ITSMCIS ITOMCIS ITAMCIS SecOps

Industry Keywords

Enterprise Service ManagementArchitecture StandardsGovernance PoliciesTechnical Design PrinciplesMulti-Supplier Environments

Tech Stack

Tools & technologies

CloudERPITSMServiceNow

About the role

Key responsibilities & impact

Take on technical and functional architecture responsibility for complex ServiceNow platforms in an enterprise environment
Develop target architectures, roadmaps, and governance models for modern ITSM and Enterprise Service Management landscapes
Design scalable ServiceNow solutions for ITSM and ESM processes and drive their continuous improvement
Translate complex business requirements into sustainable, standardized platform architectures
Architect and optimize ITSM processes such as Incident, Problem, Change, and Service Request Management using modern automation and AI capabilities
Develop robust integration architectures to ERP, identity, cloud, monitoring, and other enterprise systems
Define architecture standards, governance policies, and technical design principles
Facilitate architecture workshops, design reviews, and technical decision sessions with clients
Ensure scalability, performance, security, and long-term platform stability
Provide subject-matter guidance and coaching to ServiceNow consultants, developers, and architects
Support presales activities, architecture proposals, RFPs, proofs of concept, and client presentations
Provide strategic advisory to enterprise clients in transformation programs and complex multi-supplier environments

Requirements

What you’ll need

Degree in Computer Science, Information Systems, or a related field
Several years of experience as a ServiceNow Architect or Lead Architect in ITSM/Enterprise Service Management
Strong understanding of the ServiceNow platform, particularly ITSM, CMDB, CSDM, ITOM, workflows, automation, and integrations
Experience designing scalable solution architectures for complex enterprise environments
Solid knowledge of architecture governance, technical decision processes, and platform standards
Confident presence in client workshops and when engaging with management and architecture stakeholders
Experience in enterprise transformations and complex IT service landscapes
At least two relevant ServiceNow certifications, for example CSA, CIS ITSM, CIS ITOM, CIS ITAM, CIS SecOps, or equivalent qualifications
Business-fluent German (C1) and good English skills

Benefits

Comp & perks

Attractive compensation package including a company car