Principal Consultant – ServiceNow

Devoteam

Principal ServiceNow Consultant leading complex transformations for international clients at Devoteam. Focused on scalable, secure ServiceNow solutions and digital transformation across IT and business.

Posted 6/10/2026contractRemote • Leipzig • 🇩🇪 GermanyLeadWebsite

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Hard Skills

ServiceNowJavaScriptGlide APIRESTSOAPprocess modelingprocess optimizationsolution architectureintegrationstechnical delivery

Soft Skills

leadershipmentoringcommunicationstakeholder managementstrategic advisingworkshop facilitationquality assurancecommunity buildingcoachingthought leadership

Tools & Technologies

ServiceNow modulesITSMITOMHRSDCSMCMDBCSDMagile methodologiesScrumKanban

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS-ITSM)Certified Implementation Specialist (CIS-ITOM)

Industry Keywords

digital transformationIT service deliveryenterprise service processesrequirements gatheringgap analysistechnical specificationsenterprise-level implementationstrusted advisorC-level stakeholdersconsulting

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

You act as Lead Architect and strategic advisor for our clients, translating business strategies into scalable, secure and sustainable ServiceNow solutions.
You support international companies in the digital transformation of their IT and enterprise service processes.
You act as a Trusted Advisor to stakeholders up to C‑level and serve as the central point of contact — internally and externally.
As Principal Consultant, you are responsible for the professional and technical quality of complex client projects and contribute significantly to their success.
You lead workshops for requirements gathering, process definition, reengineering, gap analysis and solution architecture.
You develop ServiceNow target architectures, roadmaps and technical specifications for enterprise‑level implementations.
You act as a Subject Matter Expert for multiple ServiceNow modules, e.g., ITSM, ITOM, HRSD, CSM, CMDB or CSDM.
You are responsible for designing complex integrations as well as customer‑specific applications on the ServiceNow platform.
You support pre‑sales activities, e.g., through solutioning, technical demos, effort estimations and architecture concepts.
You take on technical leadership responsibilities and mentor senior and junior consultants through coaching, quality assurance and best practices.
You continuously develop your own expertise and actively give knowledge back to the team: mentoring, community building, tools, methods and thought leadership.

Requirements

What you’ll need

Minimum 9 years of experience in consulting or IT service delivery, with at least 5 years focused on ServiceNow
Proven experience leading large, complex and multi‑module ServiceNow implementations
Deep expertise in the ServiceNow ecosystem as well as in architecture, platform design and technical delivery
ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist certification, e.g., CIS‑ITSM, CIS‑ITOM or equivalent
Strong knowledge of JavaScript, the Glide API and web services such as REST and SOAP
Confident in process modeling, process optimization and translating business requirements into technical solutions
Excellent German and English language skills
Experience with agile methodologies, e.g., Scrum or Kanban

Benefits

Comp & perks

State‑of‑the‑art offices in Munich & Frankfurt — centrally located
Remote & hybrid working: flexible work hours and location
Devoteam Academy: certified training & language courses included
International career paths for your next big step
Gaming lounge for creative breaks
Regular events & team parties to foster real team spirit
Employee referral bonus
High‑end IT equipment: you decide what you work with
Corporate benefits: exclusive discounts on tech, fashion and travel, among others
JobRad & additional mobility benefits
Secure your future: company pension plan & capital‑forming benefits (vermögenswirksame Leistungen)
Mentoring & onboarding day for a perfect start with us