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teamative

ServiceNow Developer, ITOM, German

teamative

Senior Consultant ServiceNow ITOM working remotely from Germany, focusing on AI-driven operations and IT architecture design for hybrid environments.

Posted 6/15/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • You design CMDB and CSDM architectures that serve as a single source of truth—scalable, well-structured, and ready for AI use cases.
  • Using Discovery, Service Mapping, and smart integrations, you create true end-to-end visibility across hybrid IT environments.
  • Through Event Management and AIOps approaches, you transform unstructured alerts into actionable insights—enabling proactive rather than reactive operations.
  • You model services instead of systems, creating the foundation for impact analysis, automation, and stable business processes.
  • You evaluate new features such as Generative AI within the ServiceNow ecosystem and demonstrate how they can deliver real business value.
  • You lead workshops, advise decision-makers, and develop roadmaps for organizations ranging from mid-sized companies to large enterprises.

Requirements

What you’ll need
  • Several years of experience with ServiceNow ITOM (Discovery, Event Management, Service Mapping, CMDB)
  • Strong knowledge of CSDM and service-oriented architecture design
  • Experience with IRE, Patterns, and integrations (e.g., Service Graph Connectors)
  • Ideally, certifications such as CIS Discovery or CIS Event Management
  • Initial experience with AIOps or Generative AI (not required, but a strong advantage)
  • Ability to work effectively with both enterprise stakeholders and pragmatic mid-sized business environments (SMEs)

Benefits

Comp & perks
  • Flexible resourcing
  • Consulting, development, and delivery of IT projects

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ServiceNow ITOMDiscoveryEvent ManagementService MappingCMDBCSDMservice-oriented architectureAIOpsGenerative AIintegrations
Soft Skills
leadershipadvisingworkshop facilitationcommunicationstakeholder engagementroadmap development
Certifications
CIS DiscoveryCIS Event Management