Salesforce Developer

• define, govern, and scale enterprise use of the Salesforce platform
• lead the operating model, standards, and governance
• partner with business leaders and stakeholders
• standardize integration, data, and identity patterns
• drive security, compliance, and data governance
• build COE capability through enablement
• establish a feedback loop from delivery teams
• own the Salesforce platform roadmap in partnership with enterprise architecture

Salesforce Architect – Center of Excellence

• SI Oversight & Governance: Act as the primary client-side technical authority evaluating, steering, and signing off on the Systems Integrator’s architectural designs, data models, and delivery frameworks.
• Architecture Strategy: Define and enforce the multi-cloud enterprise architecture blueprint, ensuring strict alignment between Public Sector Solutions (PSS) out-of-the-box capabilities and custom extensions.
• AI Transformation: Architect and deploy Agentforce autonomous agents to streamline constituent interactions, automate internal case management workflows, and optimize agent productivity.
• Core PSS & LPI Execution: Drive the blueprinting and implementation of complex regulatory processes, including application intake, fee calculations, inspection scheduling, and compliance enforcement via Public Sector Solutions Licensing, Permitting and Inspection solution.
• Integration & Security: Design secure, high-volume real-time integrations with legacy government systems, ensuring strict adherence to public sector security frameworks (e.g., FedRAMP, NIST).
• Technical Leadership: Lead technical design reviews, mitigate delivery risks, and translate complex government regulations into scalable Salesforce configurations.

Salesforce Program Architect

• Create scalable and effective Salesforce solutions tailored to meet specific business requirements.
• Develop and maintain the architectural strategy for Salesforce applications, ensuring alignment with business goals.
• Work closely with stakeholders, including business leaders and technical teams, to gather requirements and translate them into technical specifications.
• Lead the development and implementation of Salesforce projects, guiding technical teams and ensuring successful delivery.
• Create and maintain technical designs, architecture documentation, and system integration plans.
• Conduct code reviews and provide technical guidance to ensure best practices are followed and maintain data integrity and security within the Salesforce platform.
• Stay updated with the latest Salesforce features and industry trends, and continuously refine solutions to adapt to changing business needs.

Salesforce Technical Architect

• Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and custom applications
• Design data models, integration patterns (REST/SOAP, Mulesoft, Platform Events, External Services) and ensure system scalability
• Establish governance, coding standards, and best practices for declarative and programmatic development
• Evaluate and guide Lightning Web Components (LWC) and Apex implementations and conduct code reviews
• Manage integration with external systems such as ERP, Azure/AWS, and legacy platforms
• Collaborate with stakeholders to translate business needs into scalable architecture and mentor developers, admins, and junior architects
• Stay updated with Salesforce releases and features, ensuring solutions leverage the latest capabilities

Senior Technical Architect, Salesforce

• Design, develop, test, and deploy custom Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and related technologies including KBMax, Xactly.
• Collaborate with business stakeholders to gather, analyze, and translate requirements into scalable Salesforce solutions.
• Configure and customize Salesforce objects, workflows, validation rules, flows, reports, and dashboards to support business processes.
• Develop and maintain integrations between Salesforce and enterprise systems such as SAP, ERP, marketing, finance, and data platforms.
• Perform code reviews, unit testing, and system testing to ensure high-quality, secure, and maintainable solutions.
• Troubleshoot production issues, identify root causes, and implement timely resolutions while minimizing business disruption.
• Optimize Salesforce performance, data quality, and platform scalability through continuous improvement initiatives.
• Support release management activities, including deployment planning, change management, and environment governance.
• Create and maintain technical documentation, solution designs, development standards, and operational procedures. Stay current with Salesforce platform enhancements and recommend innovative capabilities that improve business outcomes and user adoption.

Senior Salesforce Developer

• Spend the majority of your time developing on the Salesforce platform, specializing in Apex (Triggers, Async, Frameworks), LWC/Aura, and complex Flows.
• Maintain a deep understanding of Salesforce security (Sharing/Visibility), Data Modeling, and design patterns.
• Build and maintain high-performing Web Services (REST/SOAP) utilizing modern authentication and authorization patterns.
• Own the end-to-end lifecycle by performing rigorous code reviews, managing GitHub PRs, and navigating CI/CD deployment processes (including merge conflict resolution).
• Guide and support fellow team members, fostering a culture of continuous learning and technical growth.
• Actively participate in the SCRUM process—providing accurate story sizing, meeting deadlines, and escalating blockers proactively.
• Expertly leverage the Developer Console, Workbench, and Debug Logs to analyze performance issues and squash bugs.

• Serve as the primary, high-level administrator and technical escalation point for Salesforce platform configuration, support, and operational health.
• Design and implement highly scalable declarative configurations (Advanced Flows, Validation Rules, Dynamic Forms) that minimize technical debt.
• Oversee user provisioning, complex role hierarchies, sharing models, and permission sets in strict alignment with enterprise security and compliance standards.
• Partner with QA and DevOps to lead testing, release validation, sandbox coordination, and deployment processes using modern CI/CD tools (e.g., Copado, Flosum, Git).
• Manage Tier 1/2 escalation flows, identify recurring platform defects or friction points, and implement durable, long-term fixes rather than band-aids.
• Collaborate deeply with RevOps, Sales, Finance, and Business Systems leaders to ensure Salesforce seamlessly integrates with tools like NetSuite, BillingPlatform, DocuSign, LeanData, and Marketo.
• Set the standard for documentation (runbooks, configuration records, release notes) and provide guidance/mentorship to other administrators on the team.

Lead Salesforce Platform Administrator

• Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and declarative tools
• Translate complex business requirements into scalable technical specifications and high-quality implementations
• Implement and maintain integrations using REST/SOAP APIs, MuleSoft, and third-party platforms
• Apply enterprise-level development practices including source control, code reviews, unit testing, and CI/CD pipelines (Copado preferred)
• Configure Salesforce using Flows, validation rules, advanced security models, and Lightning App Builder
• Support data modeling, data quality, and reporting needs across business units
• Troubleshoot and resolve escalated technical issues; ensure timely follow-through and documentation
• Participate in Agile Scrum ceremonies: sprint planning, backlog grooming, retrospectives, and daily standups
• Stay current with Salesforce releases, AI-driven capabilities, platform enhancements, and industry best practices

Salesforce Developer, Engineer 3

• Act as the strategic consultant to client stakeholders, driving business transformation and process optimization.
• Architect end-to-end solutions combining Health Cloud foundations with complex Revenue Cloud (CPQ/Billing) transaction models.
• Respond rapidly and dynamically to shifting client priorities, clarifying ambiguous requirements in real time.

Salesforce Solution Architect – Revenue Cloud

• Lead and develop a team of 6 professionals across multiple geographic locations
• Foster an inclusive, collaborative environment that encourages innovation and continuous improvement
• Provide clear direction, mentorship, and professional development opportunities for team members
• Conduct regular performance evaluations and provide constructive feedback
• Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team
• Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
• Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events
• Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python
• Stay current with emerging technologies and industry trends relevant to patient experience
• Collaborate with cross-functional teams to ensure successful delivery of product launches
• Establish and maintain strong relationships with peers, internal stakeholders, and external vendors
• Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams
• Develop and implement launch strategies that prioritize patient needs and experience
• Monitor launch metrics and KPIs to measure success and identify areas for improvement
• Champion quality-focused approaches throughout the development lifecycle
• Implement left-shifting activities in the SDLC to identify and mitigate risks early
• Ensure adherence to Sanofi Patient Services standards and compliance requirements
• Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance
• Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements
• Stay informed about evolving healthcare regulations and their impact on patient services

Director, Salesforce Engineering – Patient Services

• Architect the CPQ Engine: Drive the long-term technical roadmap for Salesforce CPQ & Billing, prioritizing platform performance, data integrity, and multi-year scalability.
• Own the Revenue Engine: Design, optimize, and maintain complex Lead-to-Cash and Quote-to-Cash workflows, ensuring seamless product configuration and accurate pricing structures.
• Lead Enterprise Integrations: Architect robust, scalable integrations between Salesforce CPQ, back-office ERP systems, and downstream financial systems using custom APIs and middleware platforms.
• Establish Governance: Set and enforce the "gold standard" for our development lifecycle, including coding standards (Apex/LWC), branching strategies, and CI/CD pipelines for configuration data.
• Triage Technical Debt: Proactively audit our existing CPQ ecosystem, identifying architectural gaps or redundant rules, and proposing pragmatic modernization strategies that keep revenue moving.

Salesforce Technical Architect – CPQ Specialization

• Lead the design, development, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, CPQ, and Billing.
• Own and evolve our Salesforce CPQ and Billing implementation — including product catalog, pricing rules, quote templates, invoicing, and revenue recognition flows.
• Architect scalable, maintainable solutions using Apex, LWC, and Salesforce Flow.
• Drive integrations between Salesforce and external systems via REST/SOAP APIs, platform events, and middleware.
• Partner with Revenue Operations, Sales, Finance, and Product teams to translate business requirements into technical designs.
• Apply AI-assisted development tools and techniques to accelerate coding, testing, documentation, and solution design.
• Establish and enforce Salesforce development best practices, code review standards, and release management processes.
• Mentor and guide junior and mid-level Salesforce engineers.
• Evaluate new Salesforce features and platform releases; make recommendations for adoption.
• Manage and improve CI/CD pipelines for Salesforce deployments.

Lead Salesforce Developer

• Provide industry best practices and serve as a trusted client advisor on customer data strategy and AI.
• Drive requirement gathering and serve as the Salesforce Data 360 platform expert.
• Lead discovery and architecture of customer data strategies, ensuring alignment between business goals, data models, and AI-driven use cases.
• Assess existing data ecosystems to define the optimal Data 360 architecture and migration strategy.
• Design scalable, secure data architectures.
• Work with clients to build out their strategy and roadmap.
• Tie outcomes to business value (return on investment) through storytelling.
• Coach and mentor junior team members and follow new Salesforce product and technical capabilities.

Salesforce Solution Architect, Data & AI

• Lead and own the technical solution design across Data 360 and Agentforce—including data streams, DLOs, DMOs, identity resolution, calculated insights, segments, real-time activation, and the agent topics, instructions, and actions that consume that data.
• Design scalable and secure data architectures on Salesforce Data 360—defining ingestion patterns, harmonization, identity resolution rules, and zero-copy / data federation strategies.
• Deep dive into the limits and boundaries of Data 360 and Agentforce, finding novel solutions to drive business outcomes.
• Architect RAG and Generative AI solutions leveraging Unstructured DMOs, Retrievers, Search Indexes, and Document Processing, applying RAG best practices.
• Collaborate with customers, Project Managers, Solution Architects, Developers, and UX Designers to translate business needs into well-architected solutions.
• Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment.
• Define integration frameworks and reference architectures connecting Data 360, MuleSoft, enterprise data warehouses, and other systems using real-time and batch patterns.
• Establish DevOps, source control, and CI/CD practices for data and AI solutions.
• Coach and mentor developers and junior architects, and follow and understand new Salesforce products and technical capabilities.

Salesforce Technical Architect, Data & AI

• Facilitate business process reviews to identify customer requirements
• Translate customer requirements into Salesforce design
• Configure Salesforce Field Service Cloud solutions
• Develop technical requirements and specifications
• Drive best practice UX design into solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee successful completion of assigned projects
• Lead vision and strategy discussions

Salesforce Solution Architect, Field Service

• Help architect, develop, and evolve our Salesforce Platform
• Guide and mentor developers to implement a global CRM solution in Salesforce.com with a focus on Sales Cloud
• Defining, maintaining , and championing standard application development methodologies, integration patterns, and coding standard and guiding team members to comply with those standards
• Supporting and instructing on best practices for advanced apex programming concepts including core design patterns, limits and bulk patterns, efficient and reliable trigger handling, asynchronous operations, and unit testing
• Lead technical design sessions, designing and documenting technical solutions that are aligned with business objectives
• Collaborate with quality assurance team to provide guidance in designing functional and automated test plans for solutions
• Salesforce build and release management to support multiple streams of development
• Interact and effectively collaborate with technical and non-technical colleagues

Senior Lead Salesforce Developer

• Help develop Salesforce solutions under guidance from senior engineers.
• Help build scalable and reliable components using Salesforce technologies such as Lightning Web Components (LWC), Apex classes, and Visualforce pages.
• Follow established standards set by the Architecture and Engineering teams.
• Maintain clean, efficient code for Salesforce customizations and configurations.
• Participate in code reviews to learn best practices and improve technical skills.
• Collaborate with team members to ensure quality and consistency in deliverables.
• Help implement integrations between Salesforce and third-party applications using tools like REST APIs and middleware solutions.
• Learn and apply security protocols and integration best practices under the supervision of experienced professionals.
• Configure Salesforce features using declarative tools such as Flows, Process Builder, and Validation Rules.
• Help develop custom components and functionality using Apex and Lightning Web Components.
• Write unit tests for developed functionality and help maintain code quality best practices through peer review of solutions.
• Participate in system audits and help identify areas for improvement related to performance, security, and maintainability.
• Stay informed about new Salesforce features and tools.

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