Director, Salesforce Engineering – Patient Services

Sanofi

Director of Salesforce Engineering leading a team for patient services in an R&D-driven biopharma. Overseeing product launches and ensuring compliance while fostering innovation.

Posted 7/1/2026full-timeCambridge • Massachusetts, New Jersey • 🇺🇸 United StatesLead💰 $161,250 - $232,916 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading geographically dispersed teams within the pharmaceutical or healthcare industry, focusing on digital patient support services, compliance with healthcare regulations, and successful product launches. Proficient in Salesforce Health Cloud and integration technologies, with a strong commitment to patient data safety and quality-focused development practices.

Highest-signal resume keywords

Salesforce Health Cloud ProficiencyLeadership Experience in Digital Patient SupportHealthcare Data Privacy Regulations KnowledgeAgile Delivery and Product CollaborationPatient Data Safety Protocols

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Health CloudVeeva CRMIntegration TechnologiesAgile DeliveryProduct Launch StrategiesPatient Data Safety ProtocolsPerformance EvaluationKPI MonitoringContinuous ImprovementRegulatory Compliance

Soft Skills

MentorshipCollaborationInfluencing Senior LeadershipConstructive FeedbackFostering Inclusivity

Tools & Technologies

IICSAWSSnowflakePythonVeeva Engage

Industry Keywords

Pharmaceutical IndustryHealthcare IndustryPatient Services OperationsHIPAA ComplianceGDPR Compliance

Tech Stack

Tools & technologies

AWSCloudPythonSDLC

About the role

Key responsibilities & impact

Lead and develop a team of 6 professionals across multiple geographic locations
Foster an inclusive, collaborative environment that encourages innovation and continuous improvement
Provide clear direction, mentorship, and professional development opportunities for team members
Conduct regular performance evaluations and provide constructive feedback
Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team
Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events
Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python
Stay current with emerging technologies and industry trends relevant to patient experience
Collaborate with cross-functional teams to ensure successful delivery of product launches
Establish and maintain strong relationships with peers, internal stakeholders, and external vendors
Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams
Develop and implement launch strategies that prioritize patient needs and experience
Monitor launch metrics and KPIs to measure success and identify areas for improvement
Champion quality-focused approaches throughout the development lifecycle
Implement left-shifting activities in the SDLC to identify and mitigate risks early
Ensure adherence to Sanofi Patient Services standards and compliance requirements
Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance
Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements
Stay informed about evolving healthcare regulations and their impact on patient services

Requirements

What you’ll need

Bachelor's degree required; advanced degree (MS, MBA) preferred
10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams
Pharmaceutical or healthcare industry experience required — strong understanding of patient services operations in pharmaceutical or healthcare industry
Proven experience with Salesforce Health Cloud
Track record of successful product launches and technology deployments
Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)
Experience with PHI/PII data handling and patient data safety protocols
Ability to influence senior leadership and navigate complex stakeholder environments
Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy
Fluent in English

Benefits

Comp & perks

high-quality healthcare
prevention and wellness programs
at least 14 weeks’ gender-neutral parental leave