Revenue Operations

• Develops and maintains revenue enablement content for learning programs, paths, and certifications across revenue-facing roles (Sales Directors, Account Executives, Account Managers, Customer Success Managers, and Business Development Representatives) remotely.
• Provides subject-matter expertise on content design and delivery to improve the business's revenue training and enablement programs.
• Partner with Enablement, Sales Leadership, Customer Success, Marketing, and Product to regularly assess revenue training content needs, using performance data and observation to identify skill gaps across the team.
• Partner with Revenue Operations to align enablement programs with pipeline, ramp, and retention metrics.
• Listen to customer-facing calls and interactions, providing coaching and feedback to Sales, Customer Success, and Business Development teams to improve performance.
• Lead product launch enablement, including messaging, training, and customer-facing collateral for new product releases, alongside Product Marketing.
• Own Seismic content strategy and administration – platform governance and content library management – partnering with Marketing and Product to ensure consistency and quality across sales and customer-facing collateral (case studies, decks, templates, info sheets, etc.).
• Manage LMS course design, content creation, and compliance – including voiceovers, training materials, certifications and onboarding paths – to make the new-hire learning and on-going training intuitive.

Senior Revenue Enablement Manager

• Responsible for providing oversight of a customer's revenue cycle relationship and acting as the advocate for the customer in the relationship with Qualifacts.
• Serve as the primary point of contact for RCM clients, managing their accounts, driving client engagement, and delivering top-notch service.
• Building and maintaining strong, long-lasting relationships with clients.
• Proactively managing a portfolio of RCM client accounts.
• Collaborating with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients.
• Continuously monitoring key performance indicators (KPIs) and financial metrics for clients.
• Regularly communicating with clients to provide updates on their account status and gather feedback.

Revenue Cycle Relationship Manager – EHR Platform

• Serve as the CRO's second in command across the Sales-Assisted GTM organization — a trusted proxy in leadership forums, cross-functional decisions, and day-to-day operational leadership
• Partner with the CRO to shape GTM strategy, annual planning, and resource allocation across Sales, Marketing, Customer Success, and Customer Experience
• Facilitate alignment among GTM leaders on strategic questions such as ICP targeting, lead qualification criteria, joint planning, and SLAs
• Represent the revenue organization in executive level reporting, and drive accountability against company growth goals
• Own the strategy, architecture, and optimization of the full revenue operations and website tech stack, including CRM, marketing automation, CS platforms, and reporting tools (HubSpot,Avoma, Hightouch and lead router).
• Set the multi-year roadmap for the GTM systems landscape; evaluate, implement, and sunset tools to support growth and scale
• Audit system health, integrations, and utilization; drive adoption through enablement and training across teams
• Partner with Data team to own a shared governance model — clean, connected revenue data with consistent definitions across systems
• Set CRM, opportunity management, and data hygiene standards that scale with the business
• Co-own the workflows that deliver insights, recommendations, and next steps to GTM teams as part of the RevOps / Customer Insights / Data Engineering pod — jointly deciding definitions, priorities, and what ships
• Contribute to and serve as a stakeholder in the company's revenue forecasting, pipeline analysis, and performance reporting, supporting accurate planning across the revenue organization
• Build and maintain the core suite of RevOps dashboards spanning funnel metrics and key SaaS indicators (ARR, CAC, CLTV, NRR), ensuring consistency between Hubspot and the data warehouse
• Lead recurring insight forums such as a monthly Revenue Metrics Review, surfacing trends and driving strategic decisions with data
• Own the full lead-to-renewal lifecycle, including routing, qualification, handoffs, funnel metrics, and attribution modeling
• Partner with Marketing on lead scoring, campaign effectiveness, and continuous CRO of the website
• Map, refine, and document core revenue workflows (e.g., lead management, sales-to-CS handoff) to drive clarity, consistency, and efficiency at scale
• Lead high-impact, cross-functional initiatives that enhance revenue performance — system upgrades, process transformations, and org-wide alignment programs
• Develop business cases and secure executive buy-in for longer-term investments in the GTM engine
• Collaborate with Customer Success and Data team on churn analysis, health scores, and upsell/cross-sell insights that lead to repeatable processes to expand revenue from the existing base

Principal Revenue Operations

• Drive the roadmap for meter data management end to end
• Define high-value MVPs, validate correctness against real reads
• Translate metering, MDM, and billing expertise into clear specs
• Collaborate with engineering and design to release production-ready features
• Set KPIs and manage dependencies across the Revenue platform
• Take on new areas of ownership as priorities evolve

Senior Product Manager, Revenue – Meter Data Management

• Support day-to-day Revenue Operations processes across Salesforce, Campaign Monitor, partner operations, and renewal workflows.
• Maintain CRM data quality by assisting with account hierarchy management, duplicate resolution, account maintenance, and other data hygiene initiatives.
• Create and maintain reports and dashboards that provide visibility into campaigns, pipeline, partner performance, renewals, and operational metrics.
• Collaborate with Sales, Marketing, Customer Success, Finance, Partner, and Revenue Operations teams to troubleshoot operational issues and ensure processes run efficiently.
• Assist with documenting operational processes and identifying opportunities to improve workflows, data quality, and team efficiency.
• Support special projects and continuous improvement initiatives that help scale the Revenue Operations function.

Revenue Operations Analyst

• Directly supervise a team of 10-25 teammates each responsible to execute on an assigned portfolio of patients accounts or Medical Insurance triggers
• Use strong problem solving skills to assist team in issues within the portfolio, as well as identify and resolve areas of opportunity within the portfolio, collaborating with other departments as needed
• Understand and make decisions regarding payment trends and/or issues within assigned portfolio
• Maintain key metrics, manage performance accordingly, and perform regular reviews to senior leaders
• Consistently communicate team goals, objectives, and progress toward those goals both to team and direct leadership
• Conduct annual reviews for all assigned teammates and identify areas of opportunity for individual teammates and provide timely and ongoing coaching and development
• Identify personnel needs for assigned team and is responsible for ensuring team is appropriately staffed, and identifying and communicating recruiting needs to leadership
• Maintain high engagement scores for assigned team (>80%)
• Makes recommendations for teammate promotions and mobility to senior leaders

Supervisor, Revenue Operations

• Own global revenue recognition processes in accordance with ASC 606 and applicable international accounting standards (IFRS 15 where applicable).
• Analyze and document accounting treatment for: SaaS and subscription arrangements, Hardware and product sales, Professional services and implementation revenue, Multi-element and bundled arrangements, Channel partner and reseller agreements, Usage-based, milestone, and variable consideration models.
• Review customer contracts to determine appropriate revenue recognition treatment.
• Prepare and maintain technical accounting memos and revenue policy documentation.
• Ensure consistent application of accounting policies across multiple legal entities and business units.
• Lead monthly, quarterly, and annual global revenue close activities.
• Prepare and review journal entries, reconciliations, deferred revenue rollforwards, and related schedules.
• Support consolidated financial reporting and revenue disclosures.
• Partner with colleagues to support audits, and statutory reporting requirements.
• Coordinate with regional accounting teams to ensure timely and accurate reporting across global operations.
• Maintain and improve revenue accounting processes, internal controls, and automation initiatives.
• Optimization of revenue systems in NetSuite.
• Identify process improvement opportunities to increase scalability and reduce manual effort.
• Collaborate with Sales Operations on deal structuring, contract language and non-standard terms.
• Collaborate with FP&A on forecasting and revenue analytics.
• Collaborate with Tax on intercompany and global entity considerations.
• Provide guidance to business stakeholders regarding revenue implications of commercial arrangements.
• Monitor emerging accounting guidance and assess impacts to the business.
• Assist with acquisitions, integrations, and new market expansion initiatives.
• Support special projects related to revenue operations, compliance, and organizational growth.

Global Revenue Manager

• Develop and maintain accurate demand and revenue forecasts for the Hospital Patient Monitoring - Consumables business
• Lead the development of Consumables demand forecasts using statistical modeling and predictive analytics
• Collaborate with sales leadership to align sales pipeline with revenue forecasts
• Partner with finance and supply chain teams to ensure alignment with budget and inventory
• Utilize analytics tools to analyze revenue data and identify growth opportunities
• Monitor revenue risks and develop contingency plans

Senior Manager, Demand Planner, Revenue Operations

• Model revenue targets and segment capacity
• Use ICP, whitespace data, and market intelligence to define superior seller territories
• Define the compensation philosophy and design role-specific incentive plans
• Collaborate with teams to develop the GTM Tech Stack Roadmap
• Produce data insights that drive specific territory actions
• Define the standard reporting cadence focusing on critical metrics

Director, GTM Strategy – Revenue Operations

• Design, implement, and maintain end-to-end revenue processes
• Own pipeline management standards and run regular audits to ensure data integrity
• Help manage forecasting models and cadence support executive-level visibility
• Analyze sales metrics, pipeline health, and rep performance data
• Partner with sales leadership on process improvement and enablement strategy
• Own day-to-day Outreach.io enablement and optimize GTM tool adoption
• Develop and maintain executive-level KPIs and sales activity metrics monitoring
• Document standard operating procedures and playbooks
• Drive automation and process improvements to increase scalability

Revenue Operations Manager

• The Head of Revenue Operations for B2B is responsible for the operational integrity and strategic rigor of our sales engine.
• Reporting to the VP of Global Strategy and Operations, you will create the processes, and data-led insights that facilitate revenue growth from the B2B Commercial team.
• Material Improvement in Pipeline Management: Move beyond "reporting the numbers" to active pipeline management. Implement the mechanisms required to improve lead-to-close velocity and overall funnel health.
• Forecast Accuracy & Risk Visibility: Establish a disciplined forecasting pace. Provide leadership with early-warning visibility into revenue risks and upside opportunities through rigorous data validation.
• Sales Process Governance: Establish standardized sales stages and entry/exit criteria. Ensure the global sales team follows a consistent methodology to maintain data integrity and process repeatability.
• Planning: Partner with Sales Leadership and Finance to manage strategic annual planning, including setting sales quotas, designing sales compensation plans, and defining territory and capacity planning.
• B2B Lead for Global RevOps: Act as the primary B2B representative on the global revenue operations team. Ensure all B2B activity and reporting align with broader Commercial and Financial frameworks.
• Alignment: Manage the technical and process connections between Sales, Marketing (Lead Gen/Attribution), and Service (Post-Sales Handoffs/Retention).
• Unified Reporting: Partner with other teams to guarantee a single, accurate view of B2B performance, bridging the gap between raw CRM activity and financial outcomes.
• Roadmap Management: Oversee the B2B sales technology roadmap. Ensure tools are selected and configured to support sales efficiency and outcomes rather than adding administrative burden.
• Systems Onboarding: Define and oversee the new hire onboarding and training curriculum development.
• Change Management: Lead the implementation of new tools and process changes, ensuring high adoption through clear documentation and training.
• Vendor Management: Serve as the primary owner for all B2B sales system vendor relationships (e.g., Salesforce), ensuring value and contract compliance.
• Process Optimization: Identify and remove friction points in the sales cycle that inhibit client lifecycle management, specifically focusing on the handoffs between Marketing to Sales and Sales to Service.
• Leadership: Serve on the Operations Leadership team, and manage the B2B CRM Administrator

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