Revenue Cycle Relationship Manager – EHR Platform

Qualifacts

Revenue Cycle Relationship Manager managing small- and mid-market sized accounts at Qualifacts. Building relationships, overseeing revenue cycles, and ensuring client satisfaction in healthcare.

Posted 7/14/2026full-timeNashville • Florida, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Cycle Management (RCM) and client success within the healthcare sector, leveraging strong software knowledge and compliance understanding to drive client engagement and satisfaction.

Highest-signal resume keywords

Revenue Cycle Management (RCM)Client Success ManagementEHR Applications for Medical BillingData Analytics and ReportingCompliance with GAAP and Medicare Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle Management (RCM)EHR ApplicationsData AnalyticsReportingHealthcare BillingState Billing RequirementsInsurance StandardsClient Account ManagementKPI MonitoringCustomer Relationship Management

Soft Skills

Client EngagementRelationship BuildingCommunicationCollaborationProblem Solving

Industry Keywords

HealthcareBehavioral HealthcareComplianceGAAPMedicarePayer RequirementsState and Federal Mandates

About the role

Key responsibilities & impact

Responsible for providing oversight of a customer's revenue cycle relationship and acting as the advocate for the customer in the relationship with Qualifacts.
Serve as the primary point of contact for RCM clients, managing their accounts, driving client engagement, and delivering top-notch service.
Building and maintaining strong, long-lasting relationships with clients.
Proactively managing a portfolio of RCM client accounts.
Collaborating with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients.
Continuously monitoring key performance indicators (KPIs) and financial metrics for clients.
Regularly communicating with clients to provide updates on their account status and gather feedback.

Requirements

What you’ll need

Bachelor’s degree, plus 3 years of related experience in client success, account management in healthcare, or RCM industry; or master’s degree and 1 year of related experience.
Experience in a customer facing role in healthcare with responsibility using EHR applications for medical billing, or Behavioral Healthcare billing.
Experience with state billing requirement and insurance standards across different states.
Exhibits strong RCM knowledge.
Has strong software knowledge.
Possess wide-ranging experience, using in-depth professional knowledge, acumen, concepts, and company objectives to develop, resolve customer business requirements.
Understand the interrelationships of different EHR functionality and impacts.
Competent with reporting and data analytics in support of engagement requirements.
Competent in all aspects of Customer and Qualifacts compliance needs – including GAAP, Medicare/payer requirements, and State and Federal mandates.

Benefits

Comp & perks

Qualifacts is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.