Qualifacts

Account Manager

• Provide oversight of a customer's revenue cycle relationship and act as the advocate for the customer
• Serve as the primary point of contact for our RCM clients, managing their accounts and driving client engagement
• Collaborate with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
• Continuously monitor key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement
• Regularly communicate with clients to provide updates on their account status and offer best practices

Revenue Cycle Relationship Manager – EHR Platform

• Responsible for providing oversite of a customer's revenue cycle relationship
• Act as the advocate for the customer in the relationship with Qualifacts
• Serve as the primary point of contact for RCM clients, managing their accounts
• Drive client engagement and delivering top-notch service
• Collaborate with cross-functional teams to ensure a smooth onboarding process for new RCM clients
• Monitor key performance indicators (KPIs) and financial metrics for clients
• Communicate regularly with clients to provide updates on their account status

Senior Revenue Cycle Relationship Manager, EHR platform

Financial Planning and Analysis

• Prepare financial materials for the company executive team and the Board of Directors.
• Manage the team’s monthly close and forecast calendar by coordinating with accounting.
• Prepare the monthly close package for Board distribution with financial results, variance to budget analysis, and KPI dashboard.
• Summarize monthly forecast and annual budget for executive review.
• Support business unit executives with KPI reporting on key operational, sales, and financial metrics.
• Build and manage KPI dashboards for metrics that drive financial performance.
• Forecast the company’s cash flow including monitoring and reporting on key drivers of cash generation to the CFO and Board of Directors.
• A key project in year 1 will include building process, reports and collaboration in our move from Excel-based forecasting to Adaptive Planning.

Director, FP&A

Customer Success Manager

• Own the health, satisfaction, and engagement of the assigned Customer accounts
• Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace
• Assess customer satisfaction and extract key business needs/issues
• Manage Customer escalations in detail, ensuring adequate follow up
• Build relationships with showcase customers to drive them to partner in training and marketing events
• Support product adoption and upsell/cross-sell opportunities through strategic reviews