Qualifacts

Account Manager

• Building and maintaining strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company
• Proactively managing a portfolio of RCM client accounts, ensuring the timely and effective delivery of our services by way of delegation and direction of work to operations team
• Collaborating with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
• Continuously monitoring key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles
• Regularly communicating with clients to provide updates on their account status, share industry insights, and offer best practices; gathering client feedback and insights to drive product improvements and enhancements

Senior Revenue Cycle Relationship Manager, EHR platform

• Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts.
• Understand key performance metrics.
• Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments.
• Responsible for management of all commercial relationship items including pricing negotiation, renewals, M&A and expansion.
• Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting.
• Partner with assigned Customer Success Managers to deliver quarterly business reviews.
• Partner with Support and L&D teams to ensure user needs are being addressed.
• Maintain engagement within assigned accounts while engaging in customer relationship building to increase Customer Champion/Referral program.
• Conduct prospecting activities to identify key opportunities for expansion.
• Respond to account escalations or information requests in a timely manner.
• Partner with Contracts Team to fully understand the defined Customer’s with renewal targets, understanding contracts/usage, while being responsible for meeting business SLA’s for renewals with reporting metrics to the Contracts Team & Finance Team.
• Develop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services.

SMB Account Manager

Content Marketing Manager

• Lead content execution across all marketing channels (web, webinars, email, sales enablement, paid, social, thought leadership) with messaging tailored to mental health and behavioral health providers
• Design and align content to multi-channel nurture and lead gen campaigns, supporting lead management across the funnel
• Coach and develop the Content Team to build and maintain workflows and SOPs to effectively scale content production
• Translate provider pain points into clear and compelling content that helps customers take the next best step
• Own editorial planning: content calendars, execution timelines, sprint planning, and cross‑functional intake—so teams have clarity on what’s developed, when, and why
• Use AI tools responsibly to accelerate workflows (drafting, repurposing, research synthesis, and QA support), while following internal guidelines, protecting sensitive information, and ensuring final content is accurate, human, and brand‑aligned
• Partner closely with Product Marketing, Designer, Customer Marketing, Demand Gen, Sales, and Leadership Teams to ensure content reflects real customer questions and supports the full funnel
• Set quality standards for all content: accurate, current, on brand, and mindful of healthcare trust signals (privacy, compliance, responsible claims)
• Own webinar programs and virtual experiences—bringing in credible voices and topics providers care about (ON24 experience strongly preferred)
• Manage agencies and vendors that support content marketing efforts

Manager, Marketing Content

Financial Planning and Analysis

• Assist accounting with month end accruals; perform monthly variance to budget analysis for companywide budget and department budgets; help prepare board materials on company’s financial performance
• Maintain forecast models including maintaining key cost and revenue drivers; assist with quarterly reforecast, annual budget, and long-range plan
• Support business units with KPI reporting on key operational, sales, and financial metrics
• Ad hoc analysis and assignments as dictated by the needs of the finance team and the business units

Senior Revenue Cycle Relationship Manager, EHR platform

SMB Account Manager

Manager, Marketing Content

Senior Analyst, FP&A