Solution Consultant – Customer Expansion

Qualifacts

Solution Consultant role at Qualifacts demonstrating behavioral healthcare solutions. Collaborating cross-functionally to tailor software presentations and engage with clients in healthcare.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrated expertise in providing software demonstrations and conducting needs analysis within the behavioral healthcare industry, with a strong focus on EHR and EMR systems. Ability to collaborate across departments and tailor solutions to meet customer requirements effectively.

Highest-signal resume keywords

EHR Systems ExperienceBehavioral Healthcare Industry KnowledgeSoftware Demonstration SkillsCustomer Needs AnalysisTechnical Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DemonstrationNeeds AnalysisEHR SystemsEMR SystemsDatabase ConfigurationProduct KnowledgeImplementation SupportTechnical SupportProduct AnalysisTraining

Soft Skills

ConsultationCollaborationCommunicationCustomer EngagementAdaptability

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Behavioral HealthcareMental HealthAddictionsIntellectual DisabilitiesSocial Services

About the role

Key responsibilities & impact

Provide software or solution demonstrations to existing customers (on-site and off-site).
Setup, configure, and maintain demonstration database(s).
Conduct appropriate research and analysis on customer needs and state requirements to appropriately tailor product conversations and demonstrations.
Consult with staff at all levels of the organization (C level, Director level and End User) to drive needs analysis and answer product-related questions, technical questions and process questions.
Support the sales process through other marketing efforts (i.e., trade shows) as needed.
Develop and regularly update demonstration materials (internal, external, and client-specific).
Participate in customer user groups and product advisory boards as a technical expert and Product SME.
Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs.
Map customer requirements to new features or upgrades to help identify gaps and new capabilities that will need to be addressed in the demonstration and implementation stages.

Requirements

What you’ll need

Bachelor’s Degree, preferably in a technical or behavioral health field. Equivalent additional years’ work experience may be considered in lieu of degree.
In lieu of systems consulting experience, 3+ years’ combined experience in the following areas may be considered: highly technical healthcare software sales/account management role or EHR systems focused role (implementation/training/support/or product analysis, etc.)
Behavioral healthcare industry experience (mental health, addictions, intellectual/developmental disabilities, social services)
Hands on experience with EHR or EMR systems

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities