Revenue Operations

• Oversee the billing, collections, and cash posting functions of the revenue cycle
• Provide daily guidance and support to ensure the team meets OCHIN key performance indicators for financial health
• Develop strategic plans to ensure operational efficiency
• Maximize collection potential with cross-functional departments
• Establish and maintain relationships with client representative(s) to resolve issues
• Responsible for the coordinated management of multiple related projects toward organizational objectives
• Direct a team of billers to provide superior revenue cycle management to OBS clients
• Responsible for day-to-day operations of timely and accurate professional billing
• Ensure compliance with federal, state and payer regulations and deadlines
• Hire, develop, motivate, and coach a group dedicated to providing excellent customer service
• Performance quality reviews of staff based on established metrics

Supervisor, Revenue Operations

• Owning the solution design for complex projects involving Gong and related tools (especially SFDC, Hubspot, and Clay), considering long-term scalability, business objectives, and user adoption.
• Collaborating on discovery with Sales, Marketing, and Enablement teams to understand how they engage prospects and customers, then architect technical solutions that support those goals.
• Defining and evolving best practices (with an emphasis on AI for automation and scale) around conversation intelligence, activity capture, sales forecasting, sales engagement, coaching workflows, and reporting across the revenue stack.
• Leading integration efforts between Gong and platforms like Salesforce, Slack, HubSpot, Clay, Snowflake, or data warehouses.
• Staying ahead of the curve on Gong features and sales tech trends—serving as a subject matter expert for our internal team and clients.
• Actively participating in up-leveling the team by providing ad hoc and ongoing coaching and mentoring on solutions.

RevOps Architect, Gong

• Develops and maintains revenue enablement content for learning programs, paths, and certifications across revenue-facing roles (Sales Directors, Account Executives, Account Managers, Customer Success Managers, and Business Development Representatives) remotely.
• Provides subject-matter expertise on content design and delivery to improve the business's revenue training and enablement programs.
• Partner with Enablement, Sales Leadership, Customer Success, Marketing, and Product to regularly assess revenue training content needs, using performance data and observation to identify skill gaps across the team.
• Partner with Revenue Operations to align enablement programs with pipeline, ramp, and retention metrics.
• Listen to customer-facing calls and interactions, providing coaching and feedback to Sales, Customer Success, and Business Development teams to improve performance.
• Lead product launch enablement, including messaging, training, and customer-facing collateral for new product releases, alongside Product Marketing.
• Own Seismic content strategy and administration – platform governance and content library management – partnering with Marketing and Product to ensure consistency and quality across sales and customer-facing collateral (case studies, decks, templates, info sheets, etc.).
• Manage LMS course design, content creation, and compliance – including voiceovers, training materials, certifications and onboarding paths – to make the new-hire learning and on-going training intuitive.

Senior Revenue Enablement Manager

• Own the monthly revenue close across subscription, consumption-based, and hybrid arrangements — from journal entries through deferred revenue reconciliation.
• Maintain deferred revenue waterfalls, schedules, and SSP allocation documentation as our product and billing models evolve.
• Flag revenue recognition implications on new contracts and deals, escalating complex or non-standard structures to the Senior Controller.
• Partner with Rev Ops, Deal Desk, and Legal on deal reviews, contract terms, and non-standard payment structures.
• Prepare clean, audit-ready workpapers for revenue transactions and support the annual audit.
• Bring an AI-forward mindset to the close — spot opportunities to automate rev rec entries, reconciliations, and reporting.

Revenue Manager

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections
• Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence
• Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types
• Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps
• Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered
• Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations
• Support state expansion by operationalizing billing for new Medicaid programs and payer launches
• Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy
• Manage a team of 2-3 billing specialists

Director of Revenue Operations

• Guiding clients by presenting options, discerning trade-offs, and providing recommendations.
• Documenting requirements and workstream plans.
• Rapidly prototyping, testing, building, delivering, and measuring the success of solutions.
• Tracking progress on work while keeping the team and clients up to date.
• Learning and working in different sales and marketing technologies, including Salesforce, Hubspot, Eloqua, Marketo, and related applications.
• Contributing to Go Nimbly’s internal knowledge-base by sharing successes, learnings, problem-solving with others, or leading trainings.
• Managing client relationships.

Senior RevOps Consultant

Senior Revenue Operations Manager

• Model revenue targets and segment capacity
• Use ICP, whitespace data, and market intelligence to define superior seller territories
• Define the compensation philosophy and design role-specific incentive plans
• Collaborate with teams to develop the GTM Tech Stack Roadmap
• Produce data insights that drive specific territory actions
• Define the standard reporting cadence focusing on critical metrics

Director, GTM Strategy – Revenue Operations

• Establish and run the Rhythm of Business (RoB) for the Commercial organization, driving operational excellence and strict rigor across all field operations.
• Manage the weekly, monthly, and quarterly cadence of commercial and renewals team activities, including QBRs, forecasting, planning, and opportunity management.
• Ensure assigned Commercial and Renewals objectives are completed accurately and on time, aggressively monitoring the sales organization’s compliance with CRM data standards and process rigor.
• Act as a trusted advisor to the Global VP of Commercial and Sales leadership, shaping GTM strategy and supporting the global Product-Led Growth (PLG) motion.
• Represent the Commercial and Renewals business requirements in key cross-departmental initiatives, ensuring tight alignment between overarching business strategy and day-to-day operational processes.
• Strategize and enable the development of global standards, policies, and procedures to streamline operations for a high-volume, transactional sales environment.
• Optimize the end-to-end renewals lifecycle to actively improve customer retention rates, mitigate churn, and drive sustainable growth and expansion across our expansive long-tail business.
• Leverage historical trends, pipeline coverage data, and deal-specific knowledge to guide leaders during forecasting, driving highly predictable outcomes.
• Analyze customer health and consumption data to understand potential downgrade risks, collaborating with cross-functional teams to identify and operationalize new methods to drive risk mitigation strategies.
• Build repeatable, complex analyses and operational models (using Excel/Google Sheets) that synthesize vast datasets to identify trends, consumption patterns, and product adoption.
• Manage and optimize reporting packages for team effectiveness, conducting rigorous metrics reviews with sales management to improve productivity and actionability.
• Lead projects focused on simplifying workflows, optimizing the CRM (Salesforce) experience, and driving efficiency throughout the Commercial and Renewals organization.

Senior Revenue Operations Manager, Commercial

• Provide revenue cycle management and account management to OCHIN Billing Services (OBS) member clients.
• Focus on maintaining, building, and servicing accounts and relationships.
• Understand and communicate information regarding revenue cycle management and OCHIN key performance indicators.
• Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes.
• Take ownership of project deliverables by tracking progress, monitoring team member responsibilities, and ensuring all deadlines are met.
• Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs).
• Collaborate with Billing Specialists to ensure accurate and timely processing of patient claims.

Revenue Operations Partner – Billing

• The Head of Revenue Operations for B2B is responsible for the operational integrity and strategic rigor of our sales engine.
• Reporting to the VP of Global Strategy and Operations, you will create the processes, and data-led insights that facilitate revenue growth from the B2B Commercial team.
• Material Improvement in Pipeline Management: Move beyond "reporting the numbers" to active pipeline management. Implement the mechanisms required to improve lead-to-close velocity and overall funnel health.
• Forecast Accuracy & Risk Visibility: Establish a disciplined forecasting pace. Provide leadership with early-warning visibility into revenue risks and upside opportunities through rigorous data validation.
• Sales Process Governance: Establish standardized sales stages and entry/exit criteria. Ensure the global sales team follows a consistent methodology to maintain data integrity and process repeatability.
• Planning: Partner with Sales Leadership and Finance to manage strategic annual planning, including setting sales quotas, designing sales compensation plans, and defining territory and capacity planning.
• B2B Lead for Global RevOps: Act as the primary B2B representative on the global revenue operations team. Ensure all B2B activity and reporting align with broader Commercial and Financial frameworks.
• Alignment: Manage the technical and process connections between Sales, Marketing (Lead Gen/Attribution), and Service (Post-Sales Handoffs/Retention).
• Unified Reporting: Partner with other teams to guarantee a single, accurate view of B2B performance, bridging the gap between raw CRM activity and financial outcomes.
• Roadmap Management: Oversee the B2B sales technology roadmap. Ensure tools are selected and configured to support sales efficiency and outcomes rather than adding administrative burden.
• Systems Onboarding: Define and oversee the new hire onboarding and training curriculum development.
• Change Management: Lead the implementation of new tools and process changes, ensuring high adoption through clear documentation and training.
• Vendor Management: Serve as the primary owner for all B2B sales system vendor relationships (e.g., Salesforce), ensuring value and contract compliance.
• Process Optimization: Identify and remove friction points in the sales cycle that inhibit client lifecycle management, specifically focusing on the handoffs between Marketing to Sales and Sales to Service.
• Leadership: Serve on the Operations Leadership team, and manage the B2B CRM Administrator

Head of Revenue Operations

• Support day-to-day revenue operations activities across Sales, Marketing, and Customer Success
• Maintain and improve CRM data quality, reporting accuracy, and process consistency within Salesforce
• Build and maintain dashboards, reports, and recurring metrics used by Revenue Leadership and GTM teams
• Analyze pipeline health, sales activity, funnel conversion, renewals, and customer lifecycle trends to identify actionable insights
• Assist with forecasting processes and pipeline reviews by ensuring data integrity and reporting accuracy
• Support territory alignment, account assignments, and quota administration activities
• Help manage and optimize revenue systems and tools, including Salesforce and other GTM technologies
• Partner cross-functionally with Sales, Marketing, Customer Success, Finance, and Business Systems teams to support operational initiatives
• Document processes, workflows, and reporting standards to improve scalability and consistency
• Assist with deal desk administration, approvals, pricing support, and operational governance workflows
• Identify process improvement opportunities that reduce friction and improve efficiency across the revenue organization
• Support ad hoc analysis and executive reporting requests as business needs evolve

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