Representative

• Respond to clients via telephone and electronic inquiry tools for multiple lines of business
• Use problem-solving skills to assist participants with their requests
• Apply industry, systems, processes, and available-resource knowledge to provide complete and accurate solutions
• Represent Sentinel to participants and demonstrate superior quality service
• Serve as a liaison between participants and internal departments by building relationships

Service Center Representative supporting U.S. employee benefits participants at Sentinel Group

Service Center Representative

Service Center Representative supporting U.S. employee benefits participants at Sentinel Group. Handling inquiries about 401(k), flexible spending accounts, and COBRA plans.

• Execute brand strategy and tactics in field, sales performance
• Manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc.
• Create pre-call plan using SMART objectives and execute post-call evaluation
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise

Specialty Representative driving sales performance in GI Care sector

Specialty Representative, GI Care

Specialty Representative in GI Care driving sales performance across assigned territories. Building relationships and executing brand strategies in the pharmaceutical market.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative assisting with medical alerts and providing support

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative responding to emergency and non-emergency calls, assisting members with medical alerts. Ensuring proper dispatch and providing compassionate customer support in a remote setting.

Care Center Representative providing support during emergency and non-emergency calls

Care Center Representative – Overnight

Care Center Representative providing compassionate support and monitoring medical alerts during emergency situations. Importance placed on customer service in a remote setting.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

• Support educators by addressing inquiries about their life and retirement insurance policies
• Provide exceptional customer service through phone calls, emails, and live chats
• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies
• Handle and problem solve customers' inquiries via phone, email, and chats
• Ensure a great customer experience in both written and verbal communications
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base

Customer Service Representative supporting educators with life and retirement insurance inquiries

Service Representative – Life and Retirement

Customer Service Representative providing support to educators with life and retirement insurance inquiries through various communication channels. Requires no prior license with training provided for those without insurance experience.

• Educate clients on financial planning and insurance options.
• Provide excellent customer service and build lasting relationships.
• Collaborate with a local supportive team.

Financial Representative educating clients on financial planning at Northwestern Mutual

Outside Representative

Financial Representative at Northwestern Mutual educating clients on financial planning and insurance options. Collaborating with a supportive local team to provide excellent customer service and build lasting relationships.

• Collaborate, provide technical assistance and consultation with vocational rehabilitation and services for the blind & visually impaired, state and community partners to improve the quality of local and statewide services toward systemic change, reflecting increase in access and state capacity.
• Through state interagency teams, state collaborative plans (formerly long range service plans, LRSP) will guide capacity building.
• Contributes to the HKNC strategic planning and implementation process with information and data from state interagency teams.
• Collaborate with consumers, VR and services for the blind, state DeafBlind projects, and community partners to identify DeafBlind youth and adults for inclusion in the HKNC National Registry;
• Facilitate the application process for individuals to HKNC for virtual and/or on-site assessment and/or training and facilitate coordination of transition back/follow up services to their community of choice;
• Provide information, advocacy and referral to local services for individuals and their families to maximize opportunities that are accessible;
• Coordinate and/or provide professional development training/resources to increase the number of qualified service providers (targeted, universal and intensive);
• Offer and provide business relations and consultation services for employers to recruit, hire and retain qualified employees, develop employee retention strategies, and learn about work-site related accommodations;
• Work with HKNC and community-based teams to support consumers with achieving their quality of life and employment goals;
• Assist with National Deaf-Blind Equipment Distribution Program (NDBEDP) capacity building within the region;
• Support the development and provision of billable employment training services to VR consumers through the services of the DeafBlind specialist in the state(s);
• adhere to state contract/agreement and reporting responsibilities;
• Provide consultation, support, and training to/on behalf of individuals, 55 and better, and service providers in collaboration with HKNC Older Adult Specialist;
• Provide consultation, support, and training to/on behalf of transition-age young adults in collaboration with their families and community partners including, but not limited to: educators, vocational rehabilitation counselors, Pre-ETS transition specialists, state deaf-blind projects, and the National Center on Deaf Blindness;
• Responsible for other duties as may be assigned or requested by his/her immediate supervisor, Executive Director and/or the HKS President & CEO.

Regional Representative advising on vocational rehabilitation for DeafBlind individuals

Regional Representative

Regional Representative for Helen Keller Services developing vocational rehabilitation strategies across South Central Region for DeafBlind individuals. Collaborating with agencies and communities to enhance services and outcomes.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

Representative jobs in New Mexico

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