QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations
• Prepare reports of audit findings
• Identify opportunities for education and improvements
• Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program
• Contribute to the evolving development of the firm’s quality control program
• Evaluate, interpret and understand client guideline requirements
• Provide assistance in the coordination and organization of audits conducted by firm clients
• Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc.
• Understand and utilize client e-billing systems as needed

Client Experience Manager – Quality Assurance

• Lead and oversee a team of Quality Assurance Analysts, ensuring effective execution of benefit configuration testing, validation, and audit activities.
• Ensure accurate and timely completion of complex quality assurance for new client implementations, benefit changes, and ongoing maintenance across all lines of business.
• Establish and enforce quality assurance standards, procedures, and audit methodologies, ensuring compliance with internal requirements.
• Provide oversight on root cause analysis, issue resolution, and corrective action planning, ensuring issues are identified, tracked, and resolved effectively by partnering with Issue Management Team.
• Collaborate cross-functionally to drive process improvement, automation, and scalable initiatives to enhance efficiency, reduce risk, and improve testing outcomes.
• Oversee development and maintenance of training materials, job aids, and standard operating procedures, ensuring consistency across the team.
• Support and lead client interactions, including presentations, audits, implementations, and RFP responses related to quality assurance practices.
• Ensure effective use of workflow management, issue tracking, and reporting tools to support visibility, accountability, and performance tracking.
• Lead and inspire high-performing teams by providing strategic direction, aligning talent and resources with organizational goals, and driving operational excellence across key initiatives.
• Other duties as assigned.

Senior Manager, Quality Assurance, Benefit Configuration

• Provides FCRM research, evaluation, operational, reporting and/or analytical support in oversight, advisory services and control function to business (FCRM) partners, in a timely manner
• Co-ordinates requests to and from business (FCRM) partners
• Assists in the preparation of summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders
• Recommends responses to enterprise FCRM Program questions and immediately escalates any sensitive issues according to departmental procedures
• Analyzes data and draws conclusions to meet program health reporting requirements
• Analyzes emerging trends pertaining to regulatory changes, reporting or other departmental functions and provides recommendations to enhance or rectify FCRM-related gaps, issues and enhancements
• Proactively identifies matters requiring additional review, escalation, and liaises with appropriate staff to resolve, as appropriate
• Coordinates tracking and reporting of FCRM function initiatives and programs

FCRM Quality Assurance Analyst II

• Supports the development and execution of QA processes to ensure the effectiveness of IT risk controls, cybersecurity measures, and regulatory compliance frameworks.
• Conducts independent testing and validation of IT risk management policies, standards and controls to ensure alignment with FFIEC, NIST, GLBA, SOX, PCI-DSS, and other industry regulations.
• Performs control testing, improve risk monitoring and foster a culture of continuous improvement in the IT Risk Management space.
• Performs controls testing including walkthroughs, design, and operating effectiveness testing per the Bank’s Enterprise Risk Management (ERM) Management Control Monitoring Program guidelines.
• Assists IT Control owners to obtain issue remediation action plans, track and report status of remediation actions, including maintaining dialogue with the business to ensure timely remediation of issues.
• Compiles, manages, submits and socializes required monthly, quarterly or annual reporting including test results, dashboards and/or testing issue remediation status.
• Assists IT Risk Management with performing root cause analysis on control failures and recommend corrective actions to management.
• Assists with control projects, operational and/or IT risk initiatives, where directed. It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

Senior IT Risk QA Analyst

• Manage a portfolio of governance and control activities for moderately complex or high-risk business or functional area
• Support the development and execution of the Centralized Governance & Controls (CG&C) AML testing and Quality Assurance (QA) program
• Lead and conduct independent testing and quality assurance reviews to ensure operational risk and compliance requirements are adhered to
• Develop and document a comprehensive inventory of processes and controls

Centralized Governance & Control Specialist – AML Testing, QA Analyst

• Oversee and lead a highly complex and diverse governance and control function for an area of significant risk, complexity or scope
• Manage and oversee the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Develop, communicate and implement a holistic governance and control strategy for own specific business function
• Lead partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness
• Ensure an integrated and aggregated view of all related business risk and control activities across the overall function

Senior Manager, Centralized Governance & Control – AML Testing/QA

• Develop and execute test plans, test cases, and QA/UAT processes
• Perform Smoke Testing, System Integration Testing (SIT), Regression Testing, and End-to-End Testing
• Design and develop automated test scripts using Sahi Pro/Selenium frameworks
• Conduct application reliability, usability, and stability testing
• Identify defects, issues, and optimization opportunities
• Maintain defect databases and testing documentation
• Review and validate vendor unit/system integration test plans and results
• Collaborate with developers, architects, analysts, and stakeholders to resolve issues
• Ensure compliance with testing governance standards and QA best practices
• Prepare and review test scripts, test scenarios, and test reports
• Publish testing status reports and communicate testing gaps/issues to development teams
• Participate in walkthroughs, inspections, and quality reviews

Quality Assurance Analyst – Contract

• Act as the Lead QA Analyst for the FCCMS Team
• Plan, organize, and manage testing activities for FCCMS enhancements and maintenance releases
• Provide management reporting on key QA metrics, defect management, and application quality
• Coordinate with third-party software vendors on issue resolution and defect tracking

QA Analyst – Contract

• Perform comprehensive TRID quality analysis of Retail and Home Mortgage Direct (HMD) operations
• Validate/review loans for adherence to all regulations
• Review Loan Estimates and Closing Disclosures for accuracy
• Identify and correct clerical or numerical defects
• Provide training to entry-level associates
• Complete complex loan reviews

Post Closing TRID Quality Assurance Analyst – Team Lead

• Test assigned stories for acceptance criteria and regression testing while utilizing a continuous “test to break it” approach
• Participate in Sprint ceremonies based upon assigned initiatives
• Participate in QA Community of Practice
• Consider automation and work with sister teams to help implement, test and communicate updated scripts
• Perform overall risk analysis for assigned testing stories
• Escalate barriers to completion to Manager
• Creation of dashboard and documentation necessary as required by the testing scope of requested initiatives
• Manage internal and external customer expectations and other Navitus stakeholder expectations
• Assume accountability for providing & improving quality testing metrics associated with projects, portfolios and IT departments
• Other duties as assigned

Quality Assurance Tester

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

Specialist I, QA and Learning

• Provides day-to-day guidance to project management team and testing coordination
• Manages defect management/resolution process and acts as the primary contact on projects for testing
• Identifies testing risks and coordinates test environment
• Writes scripts and scenarios per QA methodology
• Builds relationships and works collaboratively to identify solutions and resolve problems

Testing/QA Analyst III

• provide FCRM research, evaluation, operational, reporting and analytical support
• coordinate requests to and from FCRM partners
• prepare summaries, communications, and reports for management and regulators
• analyze data and draw conclusions for program health reporting
• identify and recommend enhancements for FCRM-related gaps and issues

FCRM QA Analyst II

• Develop detailed test plans, test cases, test scripts, and QA/User Acceptance Testing (UAT) processes
• Translate business requirements and policy documentation into functional test scenarios and test cases
• Design and execute Smoke Testing, System Integration Testing (SIT), End-to-End Testing, Regression Testing, and Negative Testing activities
• Test software applications to ensure reliability, stability, functionality, usability, and performance
• Support UI testing applications and regression automation testing processes
• Participate in quality assessments to identify defects, security vulnerabilities, and optimization opportunities
• Maintain and manage defect tracking databases and coordinate defect resolution efforts
• Collaborate with software development teams, architects, technical resources, and stakeholders to resolve issues and improve system quality
• Review vendor unit testing, integrated testing plans, and testing results for compliance and quality standards
• Provide guidance on preparing and reviewing test plans, test scripts, scenarios, and testing reports
• Ensure compliance with software testing governance policies, standards, and industry best practices
• Monitor testing progress, identify risks and impediments, and communicate status updates to leadership and project teams
• Participate in walkthroughs, inspections, and governance reviews
• Support Medicaid enrollment, eligibility, claims processing, workflows, and related healthcare systems testing
• Document testing outcomes, feedback, issues, and recommendations for management and stakeholders
• Collaborate with cross-functional teams to ensure timely delivery of testing milestones and project objectives

Quality Assurance Analyst – Medicaid

• Planning and overseeing independent Compliance testing completed by specialists
• Executing independent testing as applicable
• Leading all phases of assigned testing engagement
• Providing subject matter expertise on Compliance controls/processes
• Executing and managing testing activities in accordance with established standards and strategic direction
• Conducting skilled analytical research and analysis as part of testing engagement and initiatives

Compliance Quality Assurance Manager

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

Quality Assurance Specialist

• Support the launch of new lithium-ion cell manufacturing facility
• Establish initial manufacturing quality processes and documentation
• Develop and execute APQP deliverables like PFMEA and Control Plans
• Lead and coordinate quality activities across Manufacturing, Engineering, R&D, and Supply Chain
• Support equipment and process qualification/validation activities
• Collaborate to implement robust process controls and standards
• Conduct manufacturing process audits

Principal Quality Engineer

• Coach Program/Project managers on Itron Product Life Cycle (PLC) activity for New Product Introduction (NPI) implementation and identify / manage gaps
• Challenge Itron Product Life Cycle (PLC) deliverables content (completed and validated by competent people)
• Support / challenge the Project/Program manager for quality topics
• Verify readiness of project gates
• Validate project termination when the product and processes are capable in all domains (Design, Procurement, manufacturing, Sales, etc.)
• Lead Quality in project phases (problem solving, risk avoidance, phase reviews, product & process capabilities and Lessons learned)
• Globally managing the project risks, ensure proper focus on contingency plans
• Represent customer voice in the project, manage customer in case of quality issues during the project phase
• Lead or participate in System FMEA (Failure Mode Evaluation and Analysis), Design FMEA and support Process FMEA, as well as any activity related to risk avoidance
• Support Supplier Quality in supplier selection EVAL/process audit along with PPAP’s (Product Part Approval Process) & PVL’s (Product Vendor Listing)
• Support / facilitate Project QRQC (Quick Reaction Quality Collaboration) and visual planning deployment
• Support interfaces with customers on Quality aspects during project phases when project is dedicated to a specific Customer
• Quality core team member in support of factory quality or in projects involving a 3rd party partner
• Initiate project Red Alert when appropriate and ensure problem solving activities are properly managed
• Manage project quality KPIs, analyze results and propose roadmap for improvement
• Interface with the Quality organization
• Ensure the quality network is properly informed about the project and the quality expectations
• Raise request for support to quality network when needed and when keys steps are not respected
• Insure the Customer voice is well taken in account with Customer quality

• Create detailed, comprehensive, and well-structured test plans and test cases
• Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle
• Create, run, repair, manual, and automated tests using frameworks like Playwright
• Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests
• Estimate, prioritize, plan, coordinate, and perform quality testing activities
• Collaborate closely with cross-functional scrum teams and across the larger company
• Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability
• Mentor junior QA team members and advocate for quality standards
• Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments
• Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools
• Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates

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QA Analyst – Contract

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Quality Assurance Tester

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FCRM QA Analyst II

Quality Assurance Analyst – Medicaid

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Quality Assurance Specialist

Principal Quality Engineer

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