Client Experience Manager – Quality Assurance

McAngus Goudelock & Courie

Client Experience Manager responsible for quality assurance in a civil litigation firm. Conducting audits, implementing improvements, and facilitating training programs within the firm.

Posted 6/12/2026full-timeRemote • South Carolina • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations
Prepare reports of audit findings
Identify opportunities for education and improvements
Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program
Contribute to the evolving development of the firm’s quality control program
Evaluate, interpret and understand client guideline requirements
Provide assistance in the coordination and organization of audits conducted by firm clients
Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc.
Understand and utilize client e-billing systems as needed

Requirements

What you’ll need

Bachelor's degree and 7+ years of related work experience
Insurance claims handling and qualitative auditing experience is required
Insurance claims auditing of law firm clients from the insurance company side is preferred
Attention to detail
Strong analytical skills
Thorough understanding of claims and litigation management process

Benefits

Comp & perks

Comprehensive health insurance and benefits package
Casual dress code
Mental health support resources
Employee resource groups dedicated to promoting Diversity, Opportunity and Inclusion

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

internal auditsqualitative auditingclaims handlingclaims managementlitigation managementprocess improvementsreport preparationclient guideline interpretation

Soft Skills

attention to detailanalytical skillsorganizational skillscommunication skills

Certifications

Bachelor's degree