QA Engineer

• Expand your knowledge of testing and process documentation.
• Analyze, create and maintain system application user guides and other technical documentation.
• Contribute to successful application analysis, testing, and process documentation.
• Work alongside our Business Analysts, Quality Assurers, and Developers on a range of key projects.
• Attend team meetings to report on the status of testing and other internal processes.
• Learn every day, through a full induction, on-the-job experiences and opportunities to work on a diverse range of projects with expert professionals.

Business Analyst, Quality Assurance – Intern Program

• Audit invoices and billing statements for accuracy
• Identify discrepancies in billing data
• Collaborate with teams to resolve billing issues
• Prepare audit reports
• Monitor billing processes for compliance
• Recommend process improvements

Billing QA

• Monitor inbound and outbound calls, emails, and chat interactions
• Evaluate teammate performance against quality standards and company guidelines
• Assess demeanor, technical accuracy, customer service delivery, and compliance
• Provide clear, constructive, and actionable feedback to teammates and team leads
• Identify trends, flag recurring issues, and recommend process improvements
• Partner with operations and leadership to continuously raise the bar

Quality Assurance Analyst

• Design, write and execute comprehensive test cases based on requirements, user stories and risk analysis
• Perform exploratory testing to uncover defects beyond scripted test coverage
• Raise, triage and manage defects through to resolution, working closely with developers
• Contribute to test planning activities including scope definition and effort estimation
• Test integrations, data flows and system behaviour specific to VCPM workflows
• Execute and validate REST API tests using tools such as Postman; verify request/response payloads, status codes and error handling
• Participate in CI/CD pipeline processes, supporting shift-left quality practices
• Support junior testers through pairing, reviewing test cases and sharing knowledge
• Maintain and improve existing regression suites, identifying candidates for automation
• Contribute to sprint retrospectives with actionable quality observations

Software Tester

• Lead our Quality Assurance function and ensure the delivery of reliable, scalable, and high-quality software solutions.
• Oversee both manual and automated testing teams.
• Establish testing strategies and standards.
• Partner with product and engineering leaders to embed quality into every stage of the development lifecycle.
• Manage, mentor, and grow a team of QA Analysts.
• Define career paths and provide coaching, training, and professional development.
• Foster a collaborative, high-performance culture that prioritizes quality and accountability.
• Define and implement the QA strategy, aligning with organizational and product goals.
• Establish QA standards, processes, and metrics for manual, automated, performance, and security testing.
• Ensure appropriate test coverage across functional, regression, integration, performance, and user acceptance testing.
• Collaborate with Product Managers, Engineering Leads, and Business Analysts to ensure clear requirements and acceptance criteria.
• Advocate for quality across the organization by influencing stakeholders at all levels.

Software QA Manager

• Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer service quality.
• Organize a regular calibration session to evaluate agent performance.
• Identify lapses in agents’ performance and provide constructive feedback for improvement.
• Conduct 1 on 1 coaching on a weekly basis to eliminate any process gaps.
• Engage in customer listening to identify customer pain points and expectations. Review dissatisfaction comments from customers related to customer service to identify gaps in processes and handling then formulate action plans that would permanently address the issues.
• Drive the implementation of improved customer engagement strategies to increase agents’ efficiency. Identify processes that can be integrated to chatbot.
• Serve as an intermediary for escalations from agents and customers.
• Ensure communication is effectively delivered and appropriately addresses all customer concerns.
• Use customer service expertise to assess existing practices and procedures for process improvement opportunities within Customer Experience (CX) teams.
• Use tools to gather data and analyze trends or patterns affecting quality; highlight key successes and share best practices with associates and leads to ensure continued success in the quality of service. Present insights, provide structured and timely recommendations to the CX Leadership Team, management, and training as needed.
• Develop and conduct targeted group and/or individual coaching sessions that address service quality deficiencies and/or improvement opportunities.
• Collaborate with CX leadership, learning and development team, and the CX training teams to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
• Ensure customer service readiness for every product deployment and rollout through negative scenarios handling documentation.
• Perform other duties that may be assigned by the immediate supervisor and may have an impact on business operations and company goals.

Quality Assurance Associate

• Create, review, and execute manual test cases based on requirements and user stories.
• Develop, maintain, and run automated test scripts for web applications.
• Perform functional, regression, integration, smoke, exploratory, and UAT testing.
• Test APIs using tools such as Postman or similar tools.
• Identify, document, and track bugs using Jira, Azure DevOps, or similar tools.
• Work closely with developers and product managers to clarify requirements and resolve issues.
• Support release testing and provide clear test reports.
• Help improve test processes, test coverage, and automation practices.
• Participate in Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives.

• Monitor and review live tables across all client brands, watching several tables simultaneously across multiple monitors alongside recorded footage for time windows not covered live.
• Evaluate dealer performance using structured random sampling against defined quality standards.
• Assess stream quality and conditions: visual clarity, lighting, camera framing, audio levels, latency and more.
• Escalate immediately integrity and suspicious behavior, performance or stream issues requiring urgent attention to the relevant stakeholder.
• Complete a structured scorecard with grade and written feedback for each session, including comments and examples where applicable.
• Drive continuous improvement by identifying recurring quality gaps and proposing concrete process or training interventions.

Quality Assurance Specialist – Live Dealers

• UAT testing of various Marketing technology products – Web, social, eMarketing & mobile
• Write and execute test cases and scripts
• Troubleshoot issues and support development of solutions by analysing test results and presenting findings.
• Experience in writing and executing the test cases and scripts.
• Manage stakeholders by understanding the requirements, liaising at ease with the customers in terms of job receipts, complaints, reporting and reviews
• Track work pipeline and deliver as per defined SLA & commitments

Associate UAT Tester

• Performs business support or technical work, using data organizing and coordination skills
• Completes assignments and guides the work of peers and other team members
• Develops and implements key process improvements
• Partners with operational team leads on areas of opportunity that have been identified
• Interacts with work leaders, supervisors, and managers
• Helps create corrective and preventive action plans (CAPA) for error elimination or minimization

Quality Assurance Associate IV

• Review requirements and specifications to understand the scope and objectives of testing.
• Create, maintain, and execute clear and comprehensive test cases and test plans.
• Identify, document, and track defects, and communicate issues clearly to developers and stakeholders.
• Perform regression, functional, smoke, UAT, cross-browser, and boundary testing as needed.
• Validate APIs using tools like Postman, verifying status codes and response bodies.
• Collaborate with developers to troubleshoot issues, remove blockers, and ensure timely resolution.
• Track testing progress and results using tools such as Jira or Azure DevOps.
• Continuously improve QA processes and contribute to team knowledge sharing.

QA Tester

• Responsible for the production of assessment-related content for a range of subjects in our General Qualifications portfolio.
• Manage relationships with external assessment associates to produce high-quality assessments to strict deadlines.
• Attend team meetings, manage the workload for allocated qualifications and support colleagues in their day-to-day work.
• Work to deadlines on set activities throughout the year.
• Ensure timely escalations to management on adherence to the paper production processes, schedules or other issues.

Advanced Associate, Content Quality Assurance

• Demonstrate a comprehensive understanding of Revenue Cycle Management in the context of US Medical Billing for Providers and Hospitals.
• Utilize experience as a Billing Executive to contribute to the efficiency of billing processes.
• Resolve billing queries and issues promptly to prevent delays in payment.
• Ensure timely and accurate delivery of projects within the RCM department.
• Exhibit excellent time management and self-governing skills to meet project deadlines.
• Provide consistent and constructive feedback aimed at enhancing the overall quality of work.
• Collaborate in auditing transactions across different domains, including Charge Entry, Payment Entry, and Denial Handling.
• Offer valuable inputs on client-related issues and suggest improvements to processes or client profile instructions.

Quality Assurance Analyst – RCM

• Conduct penetration testing on applications and infrastructure: Perform penetration tests on web, thin, mobile, and thick applications or APIs, and computer networks and systems.
• Conduct security audits: Use security testing methods to identify ways that attackers could exploit weaknesses in security systems.
• Write security assessment reports: Document findings after conducting thorough research and testing and write security reports. Present solutions with key stakeholders within EY and to the clients. Provide feedback and verification/revalidation tests after security fixes are applied.

Senior Penetration Tester, Cyber Threat Management

• Perform quality reviews in the business unit being supported (e.g. Finance/Human Resources/IT), including risk assessment, QA check and independent root cause analysis.
• Assist with process improvement initiatives; drive individual projects in either process end-to-end review or process automation.
• Awareness and understanding of OE Strategy
• Understanding of continuous improvement project pipeline and the priorities agreed with the business
• QA checks in line with appropriate audit standards
• Active contribution ensuring quality audit processes are leading to the implementation of best practice in the process area (i.e.: Finance, HR...)
• End-to-end process review or process automation projects are documented and managed as per company guidelines and policies (including governance and sign off processes)
• Build and maintain effective ongoing working relationships with management and staff of the areas of assigned work, to understand their needs during the assignment process
• Assist with reviewing reliability and integrity of financial, operating and management information
• Evaluate compliance with Acts, policies and procedures
• Identify issues and provide recommendations in the area of assigned work that are relevant, commercial and sound
• Provide and ensure the delivery of high quality customer service
• Participate in process / performance review meetings or calls
• Lead RCA and Calibration session with stakeholders
• Adhere to company templates, build new tools (trackers and templates) in accordance with the company policy

• Lead and oversee global Delivery and QA operations across multiple regions and time zones
• Ensure timely, high-quality delivery of localization projects while maintaining compliance with client specifications and internal standards
• Manage and support regional Delivery Leads, QA Leads, Coordinators, and operational teams to ensure alignment and operational consistency
• Develop, implement, and continuously improve delivery and quality assurance workflows, processes, and operational standards
• Monitor KPIs, SLAs, quality metrics, productivity, and operational performance to identify risks and drive improvements
• Serve as the primary escalation point for critical operational, quality, workflow, and client-related concerns
• Collaborate with Client Services, Production, Engineering, Finance, and other internal departments to support business and operational objectives
• Lead resource planning, workforce allocation, scheduling, and capacity management across global teams
• Ensure operational and QA data accuracy within internal systems, dashboards, and reporting tools
• Drive continuous improvement initiatives, automation opportunities, and operational efficiencies to support scalability and performance
• Support onboarding and implementation of new clients, workflows, tools, and technologies
• Conduct performance management, coaching, mentoring, and leadership development for managers and team members
• Foster a collaborative, inclusive, and high-performance culture within globally distributed teams
• Ensure compliance with company policies, operational standards, security protocols, and client requirements.

Manager, Deliveries & QA

• Test new software releases and existing features.
• Intentionally attempt to break workflows and uncover bugs.
• Perform regression testing before releases.
• Create detailed bug reports with reproduction steps, screenshots, and videos.
• Verify that reported bugs have been fixed correctly.
• Test software across different devices, browsers, and user scenarios.
• Identify usability issues and recommend improvements.
• Investigate customer-reported issues and reproduce them.
• Implement minor frontend and backend bug fixes.
• Update UI elements, validation rules, and small workflows.
• Assist developers with testing and deployment verification.
• Help maintain testing documentation and quality standards.

Junior Software Quality Assurance Engineer, QA, Bug Fixes

• Lead V&V (Verification and Validation) planning, test execution, and continuous improvement across the platform
• Build risk-based test strategies across functional, regression, integration, API, UI, performance, security, reliability, and data integrity testing
• Write, review, and run tests while guiding the team on day-to-day execution
• Improve automated regression coverage using practical and maintainable automation
• Own requirements-to-test traceability, defect triage, release readiness, and V&V reporting
• Partner with engineering, product, security, regulatory, and compliance teams to identify risks early and support high-quality releases
• Manage team priorities, remove blockers, and help build a scalable quality engineering function

QA Manager

• Conduct regular quality audits of customer interactions (calls, emails, chats)
• Score interactions using established QA scorecards and SOPs
• Ensure compliance with internal processes and regulatory requirements
• Identify critical errors, knowledge gaps, and behavioral trends
• Deliver clear, actionable, and prioritized feedback to supervisors
• Partner with supervisors to ensure feedback is understood and coached effectively
• Identify recurring issues and systemic gaps impacting customer experience
• Maintain accurate QA documentation and audit records

Quality Assurance Specialist, Spanish Bilingual

• Design and execute QA test plans aligned with team standards.
• Collaborate with the Scrum Master, Business Analyst (BA), and Technical Architect (TA) to clarify requirements, resolve issues promptly, and recommend improvements where appropriate.
• Participate in debugging and defect triage activities.
• Develop, implement, and document manual and AI agent-enabled functional and regression tests.
• Manage and prioritize tasks to meet project timelines.
• Support and recommend testing strategies in collaboration with the QA Lead.
• Independently deliver small projects with minimal guidance.
• Ensure release quality through Test-Driven Development (TDD) practices and test coverage reviews.
• Participate in Root Cause Analysis (RCA) investigations and drive continuous improvements.
• Contribute to broader team goals and departmental priorities.
• Recommend and implement process improvements, particularly in the adoption and use of AI within QA practices.
• Perform other duties and responsibilities as assigned.

QA Engineer jobs in Philippines

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Business Analyst, Quality Assurance – Intern Program

Billing QA

Quality Assurance Analyst

Software Tester

Software QA Manager

Quality Assurance Associate

QA Engineer

Quality Assurance Specialist – Live Dealers

Associate UAT Tester

Quality Assurance Associate IV

QA Tester

Advanced Associate, Content Quality Assurance

Quality Assurance Analyst – RCM

Senior Penetration Tester, Cyber Threat Management

Quality Assurance Analyst

Manager, Deliveries & QA

Junior Software Quality Assurance Engineer, QA, Bug Fixes

QA Manager

Quality Assurance Specialist, Spanish Bilingual

Applications QA Engineer