Manager, Deliveries & QA

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Manager of Deliveries & QA leading global delivery and QA operations for localization projects. Ensuring high-quality standards and operational efficiency across multiple regions.

Posted 6/24/2026full-time🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and oversee global Delivery and QA operations across multiple regions and time zones
Ensure timely, high-quality delivery of localization projects while maintaining compliance with client specifications and internal standards
Manage and support regional Delivery Leads, QA Leads, Coordinators, and operational teams to ensure alignment and operational consistency
Develop, implement, and continuously improve delivery and quality assurance workflows, processes, and operational standards
Monitor KPIs, SLAs, quality metrics, productivity, and operational performance to identify risks and drive improvements
Serve as the primary escalation point for critical operational, quality, workflow, and client-related concerns
Collaborate with Client Services, Production, Engineering, Finance, and other internal departments to support business and operational objectives
Lead resource planning, workforce allocation, scheduling, and capacity management across global teams
Ensure operational and QA data accuracy within internal systems, dashboards, and reporting tools
Drive continuous improvement initiatives, automation opportunities, and operational efficiencies to support scalability and performance
Support onboarding and implementation of new clients, workflows, tools, and technologies
Conduct performance management, coaching, mentoring, and leadership development for managers and team members
Foster a collaborative, inclusive, and high-performance culture within globally distributed teams
Ensure compliance with company policies, operational standards, security protocols, and client requirements.

Requirements

What you’ll need

At least 5–8 years of experience in media localization, subtitling, dubbing, or related operations
Proven experience managing global delivery operations and quality assurance teams
Strong understanding of localization workflows, QA processes, subtitling, dubbing, and media operations
Bachelor’s degree in business management, Operations Management, Linguistics, Media, or related field
Excellent leadership, stakeholder management, and team development skills
Strong analytical, organizational, and problem-solving abilities
Excellent English communication skills, both written and verbal
Experience working with international and cross-functional teams
Ability to manage multiple priorities in a fast-paced global environment
Experience using workflow management systems, reporting tools, and operational dashboards
Ability to make strategic decisions and effectively manage operational escalations.

Benefits

Comp & perks

Health insurance
Professional development
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

localization workflowsquality assurance processessubtitlingdubbingmedia operationsKPI monitoringSLA managementoperational performanceresource planningcapacity management

Soft Skills

leadershipstakeholder managementteam developmentanalytical skillsorganizational skillsproblem-solvingcommunication skillscollaborationmentoringcoaching