Quality Assurance Specialist – Live Dealers

Vivo Gaming

Quality Assurance Specialist evaluating live dealer operations. Monitoring quality, assessing stream conditions and dealer performance for business development.

Posted 7/5/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Monitor and review live tables across all client brands, watching several tables simultaneously across multiple monitors alongside recorded footage for time windows not covered live.
Evaluate dealer performance using structured random sampling against defined quality standards.
Assess stream quality and conditions: visual clarity, lighting, camera framing, audio levels, latency and more.
Escalate immediately integrity and suspicious behavior, performance or stream issues requiring urgent attention to the relevant stakeholder.
Complete a structured scorecard with grade and written feedback for each session, including comments and examples where applicable.
Drive continuous improvement by identifying recurring quality gaps and proposing concrete process or training interventions.

Requirements

What you’ll need

2-4 Years of experience in live/land-based casino operations: as a dealer, pit boss, supervisor, inspector or similar.
Solid knowledge of live casino games, Baccarat knowledge is essential.
Solid written and verbal communication skills in English —able to produce structured feedback reports and performance summaries.
Proficiency in Microsoft 365 (Excel, Outlook, Word).
Advantage Experience or familiarity with QA processes and evaluation methodologies.
Experience in surveillance, video monitoring, or live video review roles—including surveillance, CCTV operations and similar.
Proficiency in Mandarin Chinese.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality AssessmentPerformance EvaluationStructured Feedback ReportingStream Quality MonitoringSurveillance Operations

Soft Skills

Written CommunicationVerbal CommunicationAnalytical Skills