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Quality Assurance Specialist – Live Dealers
Vivo GamingQuality Assurance Specialist evaluating live dealer operations. Monitoring quality, assessing stream conditions and dealer performance for business development.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in live casino operations, with a strong focus on quality assessment and performance evaluation. Proficient in monitoring stream quality and providing structured feedback, while driving continuous improvement through effective communication and training interventions.
Highest-signal resume keywords
Live Casino Operations ExperienceBaccarat KnowledgeQuality Assurance ProcessesVideo Monitoring ExperienceProficiency in Microsoft 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssessmentPerformance EvaluationStructured Feedback ReportingStream Quality MonitoringSurveillance Operations
Soft Skills
Written CommunicationVerbal CommunicationAnalytical Skills
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft Word
Industry Keywords
Live Casino GamesDealer Performance EvaluationCCTV OperationsVideo ReviewQuality Standards
About the role
Key responsibilities & impact- Monitor and review live tables across all client brands, watching several tables simultaneously across multiple monitors alongside recorded footage for time windows not covered live.
- Evaluate dealer performance using structured random sampling against defined quality standards.
- Assess stream quality and conditions: visual clarity, lighting, camera framing, audio levels, latency and more.
- Escalate immediately integrity and suspicious behavior, performance or stream issues requiring urgent attention to the relevant stakeholder.
- Complete a structured scorecard with grade and written feedback for each session, including comments and examples where applicable.
- Drive continuous improvement by identifying recurring quality gaps and proposing concrete process or training interventions.
Requirements
What you’ll need- 2-4 Years of experience in live/land-based casino operations: as a dealer, pit boss, supervisor, inspector or similar.
- Solid knowledge of live casino games, Baccarat knowledge is essential.
- Solid written and verbal communication skills in English —able to produce structured feedback reports and performance summaries.
- Proficiency in Microsoft 365 (Excel, Outlook, Word).
- Advantage Experience or familiarity with QA processes and evaluation methodologies.
- Experience in surveillance, video monitoring, or live video review roles—including surveillance, CCTV operations and similar.
- Proficiency in Mandarin Chinese.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Professional development