Vivo Gaming

QA Engineer

• Monitor and review live tables across all client brands, watching several tables simultaneously across multiple monitors alongside recorded footage for time windows not covered live.
• Evaluate dealer performance using structured random sampling against defined quality standards.
• Assess stream quality and conditions: visual clarity, lighting, camera framing, audio levels, latency and more.
• Escalate immediately integrity and suspicious behavior, performance or stream issues requiring urgent attention to the relevant stakeholder.
• Complete a structured scorecard with grade and written feedback for each session, including comments and examples where applicable.
• Drive continuous improvement by identifying recurring quality gaps and proposing concrete process or training interventions.

Quality Assurance Specialist – Live Dealers

Operations

• Manage, oversee, and lead a team of managers to ensure uninterrupted and smooth operation of the 24/7 Live Streaming Studio.
• Direct the team to ensure uninterrupted operation of the production facilities, meeting the company’s SLA.
• Ensure that the operation meets company objectives, supports continuous improvement, and strives for new achievements.
• Oversee company projects in the facility related to the launch and expansion of studios.
• Manage project timelines, budgets, and roadmaps in coordination with relevant teams.
• Author and discuss performance appraisals with managers, create performance plans, address gaps, and build corrective action plans.
• Maintain continuous and organized communication with local team managers.
• Build operational SOPs for the live streaming studio, ensuring execution of workflows and operational processes across all shifts.
• Maintain a safe, secure, and comfortable working environment for all studio employees.
• Ensure that all studio equipment and technical infrastructure are properly maintained, fully functional, and always kept in the best possible operational condition.
• Ensure fast, effective problem resolution during live operations, working closely with technical and network teams.
• Monitor the activity and identify errors, issues, and performance deviations in real time, ensuring they are addressed promptly.

Quality Assurance Specialist – Live Dealers

Live Streaming Operations Manager