Live Streaming Operations Manager

Vivo Gaming

Live Streaming Operations Manager responsible for ensuring uninterrupted operations and leading a large team in Medellin. Overseeing technical infrastructure and managing performance standards across the studio.

Posted 7/5/2026full-timeMedellin • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage, oversee, and lead a team of managers to ensure uninterrupted and smooth operation of the 24/7 Live Streaming Studio.
Direct the team to ensure uninterrupted operation of the production facilities, meeting the company’s SLA.
Ensure that the operation meets company objectives, supports continuous improvement, and strives for new achievements.
Oversee company projects in the facility related to the launch and expansion of studios.
Manage project timelines, budgets, and roadmaps in coordination with relevant teams.
Author and discuss performance appraisals with managers, create performance plans, address gaps, and build corrective action plans.
Maintain continuous and organized communication with local team managers.
Build operational SOPs for the live streaming studio, ensuring execution of workflows and operational processes across all shifts.
Maintain a safe, secure, and comfortable working environment for all studio employees.
Ensure that all studio equipment and technical infrastructure are properly maintained, fully functional, and always kept in the best possible operational condition.
Ensure fast, effective problem resolution during live operations, working closely with technical and network teams.
Monitor the activity and identify errors, issues, and performance deviations in real time, ensuring they are addressed promptly.

Requirements

What you’ll need

Bachelor’s degree or higher.
Proven experience managing large-scale operations, including leadership of 150+ employees across multiple teams or shifts.
Demonstrated ability to manage fast-paced 24/7 operations.
Highly organized, with the ability to plan, structure, and manage complex operational workflows.
Strong data-driven operational skills, including advanced Excel proficiency and experience measuring SLAs, quality, and team performance.
Solid people-management skills, including performance management, prioritization, and decision-making under pressure.
Fluent in English and Spanish (written and spoken).

Benefits

Comp & perks

N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Advanced Excel ProficiencyOperational Workflow ManagementSLA MeasurementPerformance Appraisal DevelopmentCorrective Action Planning

Soft Skills

Strong LeadershipOrganizational SkillsDecision-Making Under PressureEffective Communication

Certifications

Bachelor’s Degree or Higher