Quality Assurance Specialist, Spanish Bilingual

QA Specialist monitoring quality assurance for customer interactions and improving service delivery at clean tech company Palmetto.

Posted 6/22/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱540,000 - ₱820,000 per yearWebsite

Key responsibilities & impact

Conduct regular quality audits of customer interactions (calls, emails, chats)
Score interactions using established QA scorecards and SOPs
Ensure compliance with internal processes and regulatory requirements
Identify critical errors, knowledge gaps, and behavioral trends
Deliver clear, actionable, and prioritized feedback to supervisors
Partner with supervisors to ensure feedback is understood and coached effectively
Identify recurring issues and systemic gaps impacting customer experience
Maintain accurate QA documentation and audit records

What you’ll need

2+ years of experience in Quality Assurance, Customer Experience, or related roles
Strong understanding of customer service best practices
Experience auditing customer interactions across multiple channels
Ability to interpret SOPs and apply them consistently
Excellent written and verbal communication skills in both English and Spanish
Strong attention to detail and critical thinking skills

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality AssuranceCustomer ExperienceauditingSOPsQA scorecardsdocumentationregulatory compliancecustomer service best practicescritical thinking

Soft Skills

attention to detailwritten communicationverbal communicationcoachingfeedback delivery