QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Represents Quality function on team activities to integrate contractual and Boeing Quality Management System requirements into all aspects of proposals and program processes and documentation.
• Provides Quality interpretation of requirements.
• Develops quality metrics, design and production certification plans for small programs to ensure compliance with contractual, Company and regulatory requirements.
• Conducts capability assessments and process validations to support supplier selection activities.
• Participates in various reviews to ensure quality attributes are incorporated into product designs.
• Performs analysis, tests and process audits to ensure manufacturing and test readiness.
• Provides material review dispositions for non-conformances.
• Analyzes non-conformance trends to evaluate effectiveness of corrective actions.
• Recommends corrective actions to address non-conformances.
• Performs benchmarking and other forms of analysis to ensure specified processes capability levels are achieved.

Experienced Quality Engineer

• Represents Quality function on team activities to integrate contractual and Boeing Quality Management System requirements into all aspects of proposals and program processes and documentation.
• Provides Quality interpretation of requirements.
• Develops quality metrics, design and production certification plans for small programs to ensure compliance with contractual, Company and regulatory requirements.
• Conducts capability assessments and process validations to support supplier selection activities.
• Participates in various reviews to ensure quality attributes are incorporated into product designs.
• Performs analysis, tests and process audits to ensure manufacturing and test readiness.
• Provides material review dispositions for non-conformances.
• Analyzes non-conformance trends to evaluate effectiveness of corrective actions.
• Recommends corrective actions to address non-conformances.
• Performs benchmarking and other forms of analysis to ensure specified processes capability levels are achieved.
• Works under general direction.

• Coordinate the Quality activities with battery suppliers in the Americas region
• Represent EnerSys and develop solutions for quality components and stable/repeatable processes
• Interface with suppliers and internal cross-functional teams
• Manage the prioritization of tasks and activities
• Identify issues and support corrective and preventive actions
• Ensure robust quality methods are utilized and problem-solving is executed
• Review and validate proper identification of root causes and corrective actions
• Key point of contact and coordinate effective communication with suppliers and team members

Supplier Quality Engineer

• Plans for continuous improvement through all factory information systems.
• Coordinates department personnel to implement continuous improvement actions to assure resolution of complex quality problems.
• Communicates with customers and suppliers on continuous improvement actions.
• Completes top level quality trends analysis, and reporting to company, customers and third-party auditors progress made and for identification of opportunities for improvement in quality and cost.
• Planning and coordination of engineering and technical resources for the facilitation of complex problem solving in a quick response time.
• Responds to unplanned quality problems from EnerSys manufacturing processes and our customers.

Senior Quality Engineer

• Define and execute tooling management programs aligned with global standards
• Conduct supplier and internal tooling audits and compliance reviews
• Support suppliers in achieving tooling performance and quality targets
• Collaborate across Engineering, Quality, and Supply Chain teams
• Drive tooling validation, monitoring, and continuous improvement efforts
• Lead or support CAPA investigations to prevent recurrence of issues
• Contribute to tooling standardization and tracking system implementation
• Support regional initiatives and capital projects related to tooling

Senior Supplier Quality Engineer – Tooling Design

• Review, approve, and maintain manufacturing batch records and quality documentation for production, testing, sterilization, and validation activities.
• Support and maintain the Quality Management System (QMS) in compliance with ISO 13485, FDA regulations, and medical device quality standards.
• Manage documentation control, calibration records, preventive maintenance tracking, and records management processes.
• Execute and support test method validations, risk assessments, CAPA activities, and continuous quality improvement initiatives.
• Conduct and support internal and external audits, inspections, and corrective action follow-up to ensure regulatory compliance.
• Provide QMS and quality standards training to employees, including development of training materials for new and existing staff.
• Collaborate with cross-functional teams including manufacturing, R&D, regulatory affairs, and external stakeholders to resolve quality issues and communicate performance metrics.

Quality Engineer

• Actively participate in program activities, from initial proposal through planning, verification, certification and delivery
• Act as an independent set of eyes and ears for Program Managers and the customer, highlighting potential best practices on the team, as well as areas for improvement
• Coordinates support across SQEs supporting a program to ensure SQE commitments are met
• Verifies software lifecycle activities and products comply with approved software processes, plans, and standards
• Identifies process or product non-compliances; supports root cause analysis and implementation of corrective actions and other defect investigation/prevention activities
• Teams with equipment managers of supplier products to evaluate supplier software development performance
• Identify and analyze program/project software quality metrics to improve software quality and manage risks

Software Quality Engineer - Software Engineering

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

Specialist I, QA and Learning

• lead, coach, and manage a team of Software Quality Engineers
• own hiring, performance development, and career progression
• align Software Quality Engineering (SQE) priorities with program needs
• define and implement SQE processes, checklists, and metrics
• provide approval and oversight of technical approaches
• coordinate supplier SQE activities
• identify and drive continuous process improvements
• maintain productive relationships with customers, stakeholders, and program managers

Software Quality Engineering Manager

• Lead, coach, and manage a team of Software Quality Engineers
• Translate program technical and contractual requirements into SQE priorities
• Define and implement SQE processes, checklists, and metrics
• Provide approval and oversight of technical approaches and software verification strategies
• Maintain productive relationships with stakeholders and escalate SQE issues as needed

• Performing system and software testing and installation activities on a collaborative Agile Scrum development team
• Designing test plans and procedures to verify requirements
• Executing test procedures against the designated code baseline
• Preparing test reports detailing results of testing
• Updating tracking software with the results of testing
• Working closely with users to verify requirements and software acceptance
• Preparing and generating technical documentation pertinent to the software testing

Software Tester

• Lead and coordinate the Quality activities with battery suppliers
• Drive the Quality activities and coordinate the communication with project teams
• Identify, communicate, plan and execute Quality improvements with suppliers
• Lead problem solving initiatives and prioritize issues as they arise
• Manage open items from suppliers and Enersys to closure
• Perform product and process audits on a routine basis
• Manage communication two ways: supply base and EnerSys
• Ability to multi-task, oversee multiple projects (NPI, current production, and continuous improvements activities)
• Coordinate and review PPAP submittals in preparation for series production
• Prepare weekly / monthly Supplier Quality related Reports
• Moderate and/or support Design and Process FMEAs

Supplier Quality Engineer – Global

• Design, develop, execute, and maintain comprehensive test strategies and test plans across Salesforce Government Cloud, Service Cloud, and Experience Cloud implementations.
• Perform functional, regression, integration, system, UAT, and end-to-end testing across complex Salesforce solutions and integrations.
• Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, and custom platform enhancements.
• Collaborate with business analysts, developers, architects, and project teams to understand requirements, acceptance criteria, and business processes.
• Develop and maintain automated testing frameworks and regression suites utilizing Copado and related Salesforce testing tools.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, retrospectives, and release readiness activities.
• Identify, document, prioritize, and track defects through resolution while partnering closely with development teams on root cause analysis and remediation.
• Validate data integrity, migration accuracy, and platform behavior across environments and deployments.
• Ensure Salesforce solutions comply with security, governance, accessibility, and regulatory requirements within Government Cloud environments.
• Support CI/CD deployment validation, release management activities, and production readiness testing.
• Execute API and integration testing involving MuleSoft, middleware platforms, and external enterprise systems.
• Participate in client-facing discussions, testing reviews, and UAT coordination sessions as needed.
• Maintain accurate QA documentation including test cases, test scripts, traceability matrices, defect logs, and release validation reports.
• Contribute to continuous improvement initiatives across QA processes, automation frameworks, and Agile delivery practices.

Salesforce QA Engineer – Public Sector, Government Cloud

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

Quality Assurance Specialist

• Define and execute the enterprise E2E testing and automation strategy aligned with business objectives.
• Drive quality engineering transformation from traditional QA to modern automation-first practices.
• Design and oversee robust E2E test frameworks covering UI, API, data, and integration layers.
• Ensure comprehensive test coverage across complex microservices and distributed systems.
• Establish best practices for test design, test data management, and environment strategies.
• Lead the adoption and implementation of modern test automation tools, frameworks, and technologies.
• Ensure automation is fully integrated into CI/CD pipelines to enable continuous testing.
• Optimize automation coverage, stability, and execution time.
• Hire, coach, mentor, and retain top support talent.
• Build career paths, training programs, and succession plans for team members.
• Foster a culture of accountability, collaboration, and continuous learning.
• Establish metrics (e.g., defect leakage, automation coverage, test execution efficiency) and continuously improve quality KPIs.

Senior Manager – Quality Engineering and Automation

• Lead and execute the end-to-end Quality Assurance strategy aligned to the Product Delivery Lifecycle (PDLC).
• Define and enforce release-readiness standards covering functional and non-functional quality, data accuracy, security, compliance, and operational stability.
• Establish and execute risk-based test strategies (manual and automated).
• Own data quality assurance practices, including validation of data integrity, lineage, analytics outputs, and governed metrics.
• Embed security and compliance validation into QA practices.
• Select, implement, and optimize QA tools, frameworks, and CI/CD-integrated testing approaches.
• Define validation and monitoring strategies for AI/ML-enabled features.
• Provide clear visibility into quality posture through defect trends and documented risk.

Quality Assurance Manager

• Create detailed, comprehensive, and well-structured test plans and test cases
• Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle
• Create, run, repair, manual, and automated tests using frameworks like Playwright
• Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests
• Estimate, prioritize, plan, coordinate, and perform quality testing activities
• Collaborate closely with cross-functional scrum teams and across the larger company
• Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability
• Mentor junior QA team members and advocate for quality standards
• Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments
• Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools
• Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates

Senior QA Engineer

• Performs quality assurance engagement for Retail and Home Equity mortgage lending platforms and integrations, ensuring strong alignment between onshore coordination and offshore execution within a hybrid operating model.
• Providing guidance to test leads and extended teams while embedding rigorous testing and quality governance throughout release cycles.
• Partners cross‑functionally with product, development, business operations, and change management teams to enable effective collaboration and provides input on complex testing challenges.
• Utilizes tools such as JIRA and PractiTest for test documentation, coverage analysis, defect tracking, capacity planning, and data‑driven reporting while continuously improving testing methodologies and standardization across Home Lending Delivery.
• Maintains strong communication, cross trains testing talent, and ensures that work detail enables clear, actionable reporting to all levels of management.

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