Senior Manager, Quality Assurance

Sun Life

Senior Manager of Quality Assurance leading teams and improving operational efficiency at Sun Life. Focused on data-driven QA processes and technology integration for quality enhancement.

Posted 7/9/2026full-timeConnecticut, Maryland, Massachusetts, Montana • 🇺🇸 United StatesSenior💰 $72,500 - $108,800 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Quality Consultants
Foster a high-performance, consultative and innovation-focused culture
Deliver and enhance reporting to leadership, identifying actionable trends and insights across QA data
Collaborate with Business Partners, Training, Risk, Audit, and Technology partners to address quality themes
Maintain strong oversight of QA processes, controls, and governance
Champion a continuous improvement mindset, using data and technology to drive efficiency

Requirements

What you’ll need

Proven experience leading QA, Claims, or operational teams
Strong analytical and data interpretation skills with ability to translate insights into action
Experience or demonstrated interest in automation, AI, or digital transformation initiatives
Ability to lead organizational change and drive adoption of new technologies
Strong collaboration and influencing skills across business and technical teams
Excellent communication and storytelling with data
Continuous improvement mindset with focus on innovation and efficiency

Benefits

Comp & perks

Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality AssuranceData AnalysisAutomationAI InitiativesDigital TransformationReportingProcess ImprovementGovernanceOperational OversightTrend Identification

Soft Skills

CoachingCommunicationCollaborationStorytelling with DataInnovation Mindset