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Brillio

IVR QA Engineer

Brillio

IVR QA Engineer validating Amazon Connect solutions at Brillio. Testing IVR flows, voice interactions, and ensuring quality for customer experience.

Posted 7/20/2026full-timeRemote • Montana • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in QA testing, particularly in IVR and Contact Center environments, with a strong focus on API testing, test case design, and automation frameworks. Proficient in utilizing tools like Cyara and Selenium to ensure high-quality delivery aligned with business requirements.

Highest-signal resume keywords
IVR TestingAPI TestingAmazon ConnectTest AutomationAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Test Case DesignDefect TrackingFunctional TestingRegression TestingSystem TestingIntegration TestingSmoke TestingSanity TestingData ValidationUser Acceptance Testing
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
CyaraSeleniumAWS LambdaAPI GatewayCloudWatchHammerAmazon Lex
Industry Keywords
Contact CenterTelephony ConceptsSDLCSTLCChatbot Testing

Tech Stack

Tools & technologies
AWSSDLCSelenium

About the role

Key responsibilities & impact
  • Validate IVR call flows, routing logic, and customer journeys
  • Perform end-to-end testing of inbound, outbound, and callback flows
  • Test voice, chat, and self-service interactions for accuracy and usability
  • Test integrations between Amazon Connect, AWS services, and backend systems
  • Validate APIs, Lambda functions, and data flows across systems
  • Ensure correct handling of user inputs, fallback scenarios, and edge cases
  • Design detailed test cases, test scenarios, and test data
  • Execute functional, regression, system, and integration testing
  • Perform smoke and sanity testing during releases
  • Develop and maintain test automation scripts where applicable
  • Use tools like Cyara, Selenium, or API testing frameworks for validation
  • Identify, log, track, and retest defects
  • Work closely with developers and BA teams for issue resolution
  • Prepare test reports, status updates, and quality metrics
  • Ensure high-quality delivery aligned with business requirements
  • Validate compliance with security and data standards
  • Participate in UAT support and production validation

Requirements

What you’ll need
  • 8+ years of experience in QA or testing roles
  • Hands-on experience in IVR / Contact Center testing
  • Experience with Amazon Connect or similar platforms
  • Strong understanding of call flows, routing, and telephony concepts
  • Experience with API testing and backend validation
  • Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
  • Experience in test case design, execution, and defect tracking
  • Strong understanding of SDLC, STLC, and Agile methodologies
  • Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools (preferred)
  • Exposure to chatbot/voice bot testing (Amazon Lex or equivalent) (preferred)
  • Experience in automation frameworks (Selenium, REST Assured, etc.) (preferred)
  • Knowledge of contact centre platforms like Avaya or Genesys (preferred)

Benefits

Comp & perks
  • Competitive salary
  • Flexible working hours
  • Professional development opportunities
  • Remote work options
  • Wellness programs