Field Quality Engineer – Supervisor

Ford Motor Company

Field Quality Engineer Supervisor at Ford Motor Company overseeing remote quality engineers. Conducting investigations and validating vehicle concerns alongside engineering teams.

Posted 6/30/2026full-timeDearborn • Illinois, Kentucky, Missouri, Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

hire and manage a new team of Field Quality Engineers
travel to dealerships, fleet locations, and customer sites to investigate vehicle concerns firsthand (GEMBA)
validate customer concerns by observing real-world conditions and confirming failure modes prior to repair or part replacement
capture operating environments, usage patterns, and contributing factors impacting vehicle performance
collect and document detailed technical data, including photos, videos, and service observations
develop formal technical reports that clearly describe failure conditions, reproduction steps, environmental and usage factors
provide clear and actionable inputs to Product Development engineering teams
partner directly with PD engineering teams to support root cause investigation, failure replication, and development of corrective actions
utilize outputs from Ford systems (warranty triggers, VOQ trends, and internal analytics tools) to identify issues requiring deep technical investigation
work closely with dealer technicians and service managers, customers and fleet operators
provide real-time feedback to Product Development regarding emerging quality issues

Requirements

What you’ll need

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, Computer or Software Engineering, Business Management or equivalent combination of relevant education and experience.
5+ years of experience in vehicle systems and diagnostics.
Ability to travel regularly (50%+ to dealer, fleet, customer visits).
Valid driver’s license.
Experience in Automotive diagnostics, quality, or field investigation
Dealership service or vehicle testing environments
Strong problem-solving skills and experience with structured methods (8D / 14D), Red X or similar training / certification
Excellent technical communication and report writing skills
Experience with embedded automotive software systems and ECU architectures
Ability to capture and analyze vehicle network data (CAN, Ethernet)
Experience using diagnostic and data acquisition tools (e.g., CANalyzer, CANoe)
Understanding of software-driven vehicle behavior (ADAS, infotainment, connectivity, controls)
Ability to differentiate between software, hardware, and integration-related issues
Basic scripting or data analysis (Python, MATLAB) preferred
Familiarity with: OTA updates, Diagnostic trouble codes (DTCs)
Calibration and software validation processes

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Vehicle SystemsFailure Mode AnalysisStructured Problem-Solving (8D / 14D)Embedded Automotive SoftwareECU ArchitectureVehicle Network Data Analysis (CAN, Ethernet)Diagnostic Tools (CANalyzer, CANoe)Calibration ProcessesSoftware ValidationOTA Updates

Soft Skills

Problem-SolvingCommunicationCollaboration