QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Engage with substrate manufacturing suppliers to influence key technology decisions
• Help define and enable strategies to meet product milestones
• Assess critical risks in technology development activities
• Drive improvements in supplier process technologies
• Synthesize and extract insights from structured and unstructured data using statistics and machine learning

Substrate Quality Engineer

• This position is responsible for conducting quality assurance reviews for the contact center agents, facilitating call calibration sessions, and resolving any complex quality assurance-related inquiries from leads and supervisors.
• Monitor and evaluate a variety of interactions–phone, chat, and email– within the contact center to ensure service meets all quality assurance standards.
• Identify departmental training, performance, and process improvement opportunities
• Develop and maintain thorough knowledge and understanding of the functional requirements of the call center, including the frequent and regular performance of front-line tasks
• Meet the required daily/weekly quota of QA audits.
• Responsible for completing Targeted Reviews as assigned.
• Foster positive working relationships with internal and external partners to ensure consistent quality standards.
• Performs other duties and special projects as assigned

Senior Quality Assurance Specialist

• Rethinking the vehicle ownership experience through data-driven technology.
• Strengthening client relationships with their customers.
• Managing one of the largest national networks of service providers.

Quality Assurance Analyst

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

Specialist I, QA and Learning

• Lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting.
• Oversee the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met.
• Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence.
• Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures.
• Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA.

Director, Quality Assurance – Claims

• Execute timely, thorough, and time‑bound penetration testing of applications and infrastructure assets to identify exploitable vulnerabilities across MUFG assets.
• Lead and execute AI‑enabled penetration testing and adversarial assessments of machine learning models, large language model (LLM) integrations, AI‑driven applications, and supporting pipelines.
• Assess security, resilience, and misuse potential of traditional and AI‑enabled systems in regulated enterprise environments.
• Validate controls, identify exploitable weaknesses, and translate findings into clear, actionable remediation guidance.
• Mentor and train junior team members and peers.
• Prepare clear and concise reporting on issues found including severity calculation, steps to reproduce, and mitigation and remediation recommendations.

Senior Penetration Tester

• Develop and execute comprehensive test strategies for SiteOwl’s B2B SaaS application across web, iOS, Android, and REST APIs.
• Build and maintain a robust suite of automated tests, specifically leveraging our Playwright automated testing setup.
• Perform thorough manual testing to ensure a high-quality user experience, particularly for complex offline mobile use cases.
• Lead and manage auxiliary QA resources to ensure broad coverage and rapid feedback.
• Work with our product team to help design and specify features our customers love, ensuring testability from the start.
• Collaborate with engineering leadership to integrate quality benchmarks into the development process and CI/CD pipelines.
• Utilize AI development tools to enhance testing efficiency and codebase coverage.

Senior QA Engineer

• Design, develop, execute, and maintain comprehensive test strategies and test plans across Salesforce Government Cloud, Service Cloud, and Experience Cloud implementations.
• Perform functional, regression, integration, system, UAT, and end-to-end testing across complex Salesforce solutions and integrations.
• Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, and custom platform enhancements.
• Collaborate with business analysts, developers, architects, and project teams to understand requirements, acceptance criteria, and business processes.
• Develop and maintain automated testing frameworks and regression suites utilizing Copado and related Salesforce testing tools.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, retrospectives, and release readiness activities.
• Identify, document, prioritize, and track defects through resolution while partnering closely with development teams on root cause analysis and remediation.
• Validate data integrity, migration accuracy, and platform behavior across environments and deployments.
• Ensure Salesforce solutions comply with security, governance, accessibility, and regulatory requirements within Government Cloud environments.
• Support CI/CD deployment validation, release management activities, and production readiness testing.
• Execute API and integration testing involving MuleSoft, middleware platforms, and external enterprise systems.
• Participate in client-facing discussions, testing reviews, and UAT coordination sessions as needed.
• Maintain accurate QA documentation including test cases, test scripts, traceability matrices, defect logs, and release validation reports.
• Contribute to continuous improvement initiatives across QA processes, automation frameworks, and Agile delivery practices.

Salesforce QA Engineer – Public Sector, Government Cloud

• Conduct advanced quality audits of claims, EOBs, mail intake, data capture, and clearinghouse outputs to verify accuracy, correct benefit application, contract compliance, and processing integrity.
• Identify, document, and track defects or discrepancies found during audits or quality reviews and ensure issues are resolved through appropriate corrective and preventive actions.
• Investigate complex or escalated issues to understand end-to-end workflows, determine root causes, and recommend actions that prevent recurrence.
• Monitor and triage quality issues submitted through internal systems such as Salesforce and ensure timely research, documentation, and resolution.
• Analyze audit outcomes, trends, and quality performance metrics to identify risks, recurring issues, and systemic gaps that require improvement.
• Develop clear and actionable quality reports, dashboards, and summaries that communicate quality health, risks, and improvement progress to leadership and stakeholders.
• Partner with Operations to embed quality controls into daily workflows, reduce rework, and improve first-pass accuracy.
• Collaborate with Product, Engineering, Implementation, Automation, and Compliance teams to ensure quality requirements are incorporated into system design, configuration, enhancements, and change initiatives.
• Support internal and external audit readiness by maintaining clear documentation, audit trails, and evidence that meet client, regulatory, and SOC-related expectations.
• Support client implementations and operational changes by defining quality requirements, acceptance criteria, and validation steps.
• Serve as a liaison between Quality Assurance and cross-functional partners to ensure alignment, transparency, and consistent execution of quality standards.
• Provide mentorship, guidance, and calibration support to junior QA staff and operational teams and contribute to training materials, SOPs, and job aids.
• Maintain quality documentation, policies, procedures, and artifacts to support operational readiness and compliance.
• Promote a culture of quality, continuous improvement, and accountability throughout the organization.
• Perform other duties as assigned to support the Quality Assurance program.

Senior Quality Assurance Analyst

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

• Lead and execute the end-to-end Quality Assurance strategy aligned to the Product Delivery Lifecycle (PDLC).
• Define and enforce release-readiness standards covering functional and non-functional quality, data accuracy, security, compliance, and operational stability.
• Establish and execute risk-based test strategies (manual and automated).
• Own data quality assurance practices, including validation of data integrity, lineage, analytics outputs, and governed metrics.
• Embed security and compliance validation into QA practices.
• Select, implement, and optimize QA tools, frameworks, and CI/CD-integrated testing approaches.
• Define validation and monitoring strategies for AI/ML-enabled features.
• Provide clear visibility into quality posture through defect trends and documented risk.

Quality Assurance Manager

• Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers
• Create, implement, maintain, review or oversee an effective risk management framework
• Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations
• Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems, or human errors
• Identifies, responds and/or escalates risks as appropriate
• Serves as a functional liaison between the Line of Business and the Lines of Defense

CQA Analyst

• Create detailed, comprehensive, and well-structured test plans and test cases
• Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle
• Create, run, repair, manual, and automated tests using frameworks like Playwright
• Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests
• Estimate, prioritize, plan, coordinate, and perform quality testing activities
• Collaborate closely with cross-functional scrum teams and across the larger company
• Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability
• Mentor junior QA team members and advocate for quality standards
• Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments
• Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools
• Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates

• Developing enterprise-level architectures and design patterns for test data management
• Establishing technical standards and guardrails for data masking, subsetting, synthetic data generation, and data refresh processes
• Ensuring that test data solutions are inherently secure, compliant, and audit-ready by design
• Providing technical guidance to ensure consistent adoption and implementation of TDM standards across teams
• Supporting enterprise TDM transformation initiatives and contributing to platform evaluation and selection efforts

Quality Assurance Architect – Test Data Management

• Execute manual test cases to validate new features, bug fixes, and enhancements across web and/or platform-based applications
• Review product and business requirements to understand expected behavior and identify test scenarios
• Identify, document, and track defects and issues in an issue-tracking system (e.g., JIRA) with clear reproduction steps and impact
• Perform functional, regression, end-to-end, and user acceptance testing (UAT) as part of regular release cycles
• Re-test resolved defects to confirm fixes and prevent regressions
• Collaborate with QA, Product, and Engineering to clarify requirements, communicate findings, and support timely issue resolution
• Help maintain and improve QA documentation, test cases, and shared knowledge resources
• Contribute to ongoing improvements in testing processes, coverage, and quality standards
• Learn and apply foundational concepts related to automation, SDLC, and quality best practices (as exposure allows)

Quality Assurance Intern

• Collaborate with business analysts and development teams to understand project requirements and develop test plans and strategies
• Design and execute test cases, including functional, regression, integration, and performance testing
• Identify and report software defects, issues, and inconsistencies in a clear and concise manner using issue tracking tools
• Participate in the review and validation of user stories and functional specifications
• Perform exploratory testing to identify potential usability and user experience improvements
• Develop and maintain test data and test environments as required for testing purposes
• Define the test strategy for live validations, ensuring a smooth transition to production environments
• Work closely with developers to ensure timely resolution of defects and issues
• Participate in agile development and scrum meetings to provide feedback and ensure quality throughout the development lifecycle
• Conduct root cause analysis of complex defects and work with the development team to identify and implement effective solutions
• Present demos to stakeholders prior to software deployments, effectively communicating the functionality and quality of the software
• Keep up to date with the latest testing tools, methodologies, and industry best practices
• Support and assist developers with the auto deployment process and build release activities
• Maintain QA environments by updating them with each new software build, ensuring correct configurations and functionality
• Monitor project progress and identify potential risks, proposing mitigation strategies as needed
• Maintain up-to-date knowledge of industry best practices, technological advancements, and business trends

• Reading and understanding testing methodology documents, including testing methodology presentations, User Acceptance Test Plans, and test script inventories.
• Completing computer-based training for the new system.
• Reviewing and critiquing draft test scripts.
• Executing different types of test scripts, including: Conversion Verification Tests, Conversion Functional Tests, Functional Tests, Non-functional Tests, Retests and Regression Tests, Ad hoc Tests.
• Capturing pass/fail test results in the test inventory.
• Creating clear and accurate testing and defect documentation.
• Assisting with requirements confirmation.
• Attending daily project team meetings and reporting progress, risks, and issues.
• Attending Sprint Reviews and system walkthroughs.
• Attending defect remediation work sessions.
• Working with subject matter experts and business analysts to ensure quality and accuracy of testing.
• Completing testing assignments according to schedule.
• Assisting Operational Readiness Testing users as requested.
• Tracking hours worked and submitting weekly timesheets.
• Performing other testing-related duties as assigned.

Software Tester

• Hands-on ownership of automation frameworks and suites for one or more services/products.
• Drives automation coverage and reliability improvements; owns triage workflows and reduces flakiness and runtime.
• Partners with engineers to ensure stories are testable and quality gates are met before promotion.
• Design, build, and maintain automated test frameworks and suites for APIs and services; expand coverage while keeping tests deterministic and fast.
• Create reusable automation patterns (data builders, helpers, stubs/mocks where appropriate) to reduce duplication and improve maintainability.
• Own regression automation health: flake reduction, runtime optimization (parallelization where appropriate), and clear failure triage signals.
• Define and implement a layered test strategy (unit, component/service, integration, end-to-end) aligned to change risk and payment criticality.
• Integrate automated tests into CI/CD and define/enforce quality gates for merge and promotion readiness (evidence-based Definition of Done).
• Drive defect prevention: analyze defect leakage trends, run retrospectives on escapes, and implement systemic fixes (test gaps, unclear requirements, missing validations).
• Partner with Engineers, Architects, and Business Systems Analyst/Product Owners early to clarify acceptance criteria, edge cases, and testability; translate behavior into executable checks where appropriate.
• Provide quality feedback during design and product review cycles; promote testability, observability, and safe change patterns.
• Support release readiness by validating test evidence and coordinating with change/release processes as needed.
• Contribute to performance and resiliency validation approaches where appropriate (test data, scenarios, and automation hooks).

Senior Software Engineer – Backend Quality Engineer/Automation

• Provides administrative and customer service services in assigned area
• Reviews and/or audits documents & employee files for compliance to the employee’s minimum qualifications and/or skills policy for their specific job description
• Audits and maintains appropriate systems with correct expirations dates
• Corresponds with employees and leadership using defined formats and procedures
• Running reports on a weekly/monthly cadence
• May complete or handle recurring department projects or one-time projects
• Works independently under general supervision

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