Merchant Quality Assurance Lead – Senior Business Execution Consultant

Wells Fargo

Quality Assurance Lead at Wells Fargo supporting Merchant Quality Assurance functions and driving quality improvements across a regulated environment. Leading QA teams and initiatives to enhance testing integrity and effectiveness.

Posted 7/14/2026full-timeWest Des Moines • Arizona, Iowa, North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance frameworks, control testing, and risk management within regulated environments, while effectively leading QA programs and initiatives. Proven ability to influence stakeholders, drive process improvements, and develop training programs to enhance team performance and compliance.

Highest-signal resume keywords

Quality Assurance LeadershipRisk Management ExpertiseQA Process DesignAnalytical SkillsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssuranceControl TestingRoot Cause AnalysisGovernance FrameworksAudit ReadinessEscalation ManagementProcess ImprovementPerformance Metrics MonitoringTraining DevelopmentDecision-Making

Soft Skills

Influencing SkillsCoachingTeam DevelopmentIndependenceJudgment

Tools & Technologies

ExcelSharePointNexidiaFive9

Industry Keywords

BSA/AMLComplianceQA ProgramsThird-Party RiskBanking

About the role

Key responsibilities & impact

Lead research, review, and decisioning of moderate to complex QA appeals, ensuring alignment with procedures, control intent, and risk standards.
Design, implement, and execute a second-level review process to improve QA consistency, reduce variance, and strengthen control performance.
Provide coaching and development to QA analysts, reinforcing accuracy, judgment, and adherence to control requirements.
Establish and drive team-level disciplines to enhance efficiency, throughput, and testing quality.
Partner with QA leadership to identify trends, root causes, and opportunities for process improvement and control optimization.
Support training development and delivery, including calibration sessions, job aids, and onboarding materials.
Monitor QA results and performance metrics to identify emerging risks and performance gaps.
Collaborate with business stakeholders, risk partners, and procedure owners to ensure alignment and clarity of expectations.
Lead or support strategic initiatives focused on QA program maturity, scalability, and operational effectiveness.
Ensure adherence to regulatory requirements, internal policies, and quality standards across QA activities.
Serve as an escalation point for high-risk issues, complex scenarios, and interpretation challenges.

Requirements

What you’ll need

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
4+ years of experience in Quality Assurance, Risk/Compliance, Operations, or Business Execution.
Experience in banking or other highly regulated environments (e.g., BSA/AML, compliance, QA programs, third-party risk).
Strong knowledge of QA frameworks, control testing, audit readiness, and appeals/escalation management.
Proven experience leading QA programs or initiatives within call center or operations environments.
Experience designing QA processes, governance frameworks, and driving root cause analysis and corrective actions.
Ability to influence cross-functional partners and lead initiatives without direct authority.
Proficiency in QA tools and reporting (Excel, SharePoint, Nexidia/Five9) and experience developing coaching/training programs.
Strong analytical skills with the ability to evaluate procedures, controls, and interactions for compliance and accuracy.
Excellent communication skills with the ability to influence stakeholders at multiple levels.
Demonstrated ability to manage competing priorities in a fast-paced environment.
Operate with a high degree of independence, exercising sound judgment in complex decision-making.
Drive consistency, accountability, and continuous improvement within the QA program.
Balance control integrity with operational practicality to support effective and sustainable outcomes.
Maintain strong partnerships across QA, business, risk, and compliance teams.
Actively support team development, engagement, and performance outcomes.

Benefits

Comp & perks

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