Pharmacy Quality Assurance, Training Advisor

The Cigna Group

Pharmacy Quality Assurance & Training Advisor managing SOP generation and cross-functional training. Collaborating with SMEs to improve operational efficiency while ensuring regulatory compliance.

Posted 6/13/2026full-timeRemote • Alaska, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Missouri, New York, Ohio, Pennsylvania, Texas, Utah, Vermont, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $82,400 - $137,300 per yearWebsite

About the role

Key responsibilities & impact

The Pharmacy Quality Assurance & Training Advisor is a hands-on role dedicated to documenting how our business runs and ensuring our team knows how to execute it perfectly
This position owns the end-to-end process of auditing current workflows, writing clear and updated Standard Operating Procedures (SOPs), and translating those procedures into practical training modules
Your main goal is to eliminate operational confusion, reduce onboarding time, and build a structured, reliable knowledge base that teams can easily access and rely on every day
Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy workflows, unearth operational bottlenecks, and identify critical process gaps
Author crystal-clear, highly functional, and standardized SOPs, policy guidelines, and process maps that simplify complex technical executions
Champion and maintain the centralized operational knowledge repository, establishing a strict version-control framework and approval hierarchy
Ensure all documented procedures rigorously satisfy industry standards, legal mandates, and internal quality assurance baselines
Translate finalized SOPs into digestible, structured learning paths, building training modules, slide decks, visual aids, and interactive e-learning materials
Orchestrate and lead train-the-trainer workshops and ongoing refresher courses for department leads and supervisors
Oversee and curate the digital Learning Management System (LMS), tracking completion rates, identifying recurring learning roadblocks, and maintaining neat training logs

Requirements

What you’ll need

B.S./PharmD degree from an accredited School of Pharmacy required
Minimum 2+ years of experience in an alternate setting/home infusion required
Minimum 3+ years dedicated experience in operational role authoring technical documentation/SOPs, managing process improvement initiatives, or directing corporate training programs required
Proven experience with the implementation, optimization, and management of pharmacy information systems (e.g., Epic Willow, WellSky), preferred
Current pharmacist license in good standing in the state of residence

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical documentationStandard Operating Procedures (SOPs)process improvementtraining module developmentversion controlaudit workflowsprocess mappinge-learning materialsLearning Management System (LMS)operational knowledge repository

Soft Skills

communicationcollaborationleadershiporganizational skillsproblem-solvingattention to detailtraining facilitationcross-functional partnershipanalytical thinkingadaptability

Certifications

B.S. degreePharmD degreecurrent pharmacist license