Program Manager

• Manages U.S. absence and health management programs
• Acts as the primary owner of U.S. leave and disability administration
• Oversees third ‑ party administrators
• Leads U.S. health management initiatives such as condition management, preventive health, and well ‑ being programs
• Working closely with Total Rewards, HR Solutions, HR Shared Services, Legal, Finance, HR Technology, and external vendors
• Supports effective policy execution, risk management, data integrity, and alignment with Avantor’s Global Benefits Administration Governance Framework
• Analyzes key absence and health metrics and provides recommendations

Program Manager – Benefits

• Own demand intake hygiene and enforce consistent work classification - gearing ratios, staffing mix etc to enable accurate planning, reporting, and prioritization.
• Establish capacity models (role-based capacity, availability assumptions, utilization targets) and maintain rolling 12-week, quarterly, and annual capacity plans.
• Translate demand signals into resourcing scenarios (baseline/commit/stretch), clearly documenting tradeoffs and impacts to SLAs and commitments.
• Run workforce governance and operating rhythms (weekly/monthly/quarterly) to manage allocation, resolve staffing conflicts, and ensure highest-value work is staffed appropriately.
• Build forecasting and what-if models (incoming demand, throughput, carryover) to improve predictability and inform hiring, vendor, and budget decisions.
• Monitor workforce health (utilization, allocation drift, skill mix gaps, attrition/leave impacts) and drive actions such as rebalancing, cross-training, and surge support.
• Align partner/vendor capacity plans with readiness milestones (e.g., butts-in-seats), ramp plans, and business continuity needs; define operational readiness criteria and performance expectations.
• Standardize planning calendars, handoffs, and SLAs (intake-to-assignment) to reduce aging/unassigned work and improve flow.
• Define and govern a single set of demand/capacity KPIs (e.g., forecast accuracy, utilization, allocation stability, work aging, service tier performance) with clear data definitions and refresh cadence.
• Build and maintain executive dashboards and standardized operational readouts that provide a single source of truth and accelerate prioritization and resourcing decisions.

Program Management Manager – Technology Portfolio Operations

• Provide leadership and program oversight in the supervision of intellectual and developmental disability (IDD) Community Homes.
• Communicate and foster company values and philosophies as well as general program management.
• Support your team by fostering open communication, setting clear expectations, and providing necessary resources, training, and regular feedback.
• Enhance quality of the individuals’ lives by promoting inclusion, recovery, and integration into the community.
• Ensure implementation of individual program and behavioral plans and activities.
• Oversee the maintenance and completion of documentation required by the company, state or federal regulations, etc.
• Account for the management of program budgets, petty cash and the oversight of the financial transactions of the individuals.

Program Manager – IDD Community Home Services

• Engage with and understand the strategic priorities and OKRs that define programs success
• Translate organizational strategy into clear programs scope, objectives, and business outcomes
• Maintain alignment between programs activity and the strategic priorities that justified investment
• Support investment and prioritization decisions with a clear articulation of expected business outcomes and trade-offs
• Identify dependencies and conflicts across the programs portfolio and escalate where required
• Lead programs delivery with accountability for business outcomes and monitor performance against business value metrics
• Develop integrated plans that account for commercial adoption, migration complexity, and customer impact
• Define, track, and evidence business outcomes post-delivery, including revenue, customer adoption, and operational efficiency

Business Program Manager

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members.
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends.
• Compile and share PSC performance data to support field strategies and account planning.
• Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners.
• Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks.

Field Liaison, PSC Program Operations

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members.
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings.
• Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients.
• Compile and share PSC performance data to support field strategies and account planning.
• Maintain structured feedback loops and accurate documentation of interactions in CRM and PSC case management platforms.
• Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners.
• Troubleshoot patient and account specific reimbursement challenges and assistance programs.
• Identify field-reported access barriers and partner with PSC Operations leadership on process improvements.

Field Liaison – PSC Program Operations

• Develop and implement strategies that reduce regulatory risk, improve efficiency, and deliver measurable business outcomes.
• Lead and manage program execution by setting objectives, defining road maps, guiding impacted teams, and ensuring timely completion of key activities.
• Partner across business units and stakeholders to advise on program impact, resolve issues, and support successful execution of compliance initiatives.
• Research new regulations, laws, and compliance standards to assess business impact and lead the implementation of required changes through systems, processes, and procedures.
• Serve as a compliance subject matter expert by communicating with vendors and internal teams, resolving issues, and maintaining accurate compliance data and standards.
• Support the QA team and suppliers by addressing onboarding inquiries, providing needed testing information, and being responsible for reporting obligations.
• Monitor program effectiveness through benchmarking, metrics, process reviews, training validation, and continuous improvement efforts to keep compliance programs aligned with business needs.

Senior Regulatory Compliance Program Manager

• Design and run Fleet Operations approach to training content for all initiatives and supporting departments.
• Introduce relevant, innovative learning opportunities that have demonstrable impact across multiple teams and departments.
• Plan, develop, coordinate, and facilitate in person and virtual training classes for Fleet Operations Managers.
• Apply the appropriate level of project/program management structure and communication to those initiatives.
• Define projects, collect requirements, develop detailed implementation plans, and monitor program status to completion.
• Maintain a strong technical understanding of the projects across the entire lifecycle by regularly interfacing with highly-technical team leads, program managers, and other key contributors across the organization.
• Identify roadblocks and organize key stakeholders to drive to resolution.
• Present status reports on regular cadence to members of the leadership team.

Program Manager, Training

• Lead end-to-end project management for operational initiatives from intake through execution and delivery
• Coordinate across Operations, Product, Technology, Network, Finance and external stakeholders to align on scope, timelines, and deliverables
• Develop and maintain project plans, trackers, and timelines to manage milestones, dependencies, and ownership
• Drive accountability across teams to ensure work progresses as expected and deadlines are met
• Take point on managing initiatives driven by external partners and key clients, ensuring alignment across internal teams
• Proactively identify risks, gaps, and impacts to operations and drive resolution
• Act as the central coordination point across operations functions to ensure work is aligned and sequenced effectively
• Analyze operational data, project performance metrics, and trends to identify risks, gaps, and improvement opportunities
• Provide clear and consistent updates on project status, risks, and progress to leadership

Program Manager, Operations

• Contribute to programs that span multiple systems, including:
• Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectives
• Flagging risk identification, dependency tracking, issue identification and change management on projects and programs
• Utilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process design.
• AI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution
• Help identify and escalate issues across systems where ownership is distributed
• Drive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes
• Support automation development of:
• Knowledge management resources
• Issue tracking and escalation workflows
• Documentation and process standardization
• Track program health, risks, and dependencies
• Ensure stakeholders have clear updates and visibility into progress
• Proactively surface blockers and support resolution
• Own the design, and continuous improvement of process & programs to support commercial goals
• Drive alignment with cross-functional team OKRs, roadmaps and prioritizations
• Assist in planning and executing go-to-market strategies for product launches and partnerships
• Track launch readiness, dependencies, and key milestones
• Partner with Brand Partnerships and Enablement teams to support execution in-market
• Create automation workflows that foster visibility across teams
• Help identify gaps in process, ownership, and alignment
• Contribute to building frameworks, trackers, and operating rhythms
• Support prioritization and coordination across multiple workstreams
• Support development of repeatable processes, templates, and tools
• Help streamline workflows and reduce manual effort
• Contribute to improving how teams collaborate and execute
• Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
• Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs
• Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program
• Support end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand Partnerships
• Translate business goals into clear timelines, deliverables, and execution plans
• Coordinate across cross-functional stakeholders to ensure alignment and progress

Program Manager II

• Establish and maintain strategic program update materials to keep key executive stakeholders informed on progress and challenges
• Partner with technology directors, business leads, and senior stakeholders to align initiatives with strategic objectives.
• Monitor resource allocation, crew staffing, and cost forecasts across multiple initiatives and delivery projects.
• Leverage enterprise reporting dashboards and KPI tracking to support readouts for executive and CIO-level audiences.
• Analyze financials, program metrics, and resource data to support accurate forecasting and decision-making.
• Understand and drive Agile Ways of Working enhancements across multiple crews/wings supporting Strategic Programs
• Drive cross-functional communication and deliver clear, high-quality presentations to leadership.
• Ensure adherence to program governance, standards, and project delivery frameworks.

Program Manager II – C&IB

• Lead core teams and conduct regular project meetings
• Supervise assigned deliverables, develop timelines, and provide project updates and reports to senior leadership
• Guide the development, validation, translation, and implementation of assays
• Work closely with the clinical laboratory, R&D, sales, marketing, regulatory affairs, and external partners to define project deliverables
• Identify potential risks and issues, along with developing effective mitigation strategies
• Maintain clear communication lines with all team members, providing regular updates on project status and achievements

Staff Program Manager – Transplant Diagnostics

• Serve as the critical link between brand partners, merchandising, and content teams.
• Architect and maintain the escalatory frameworks that protect the presence on the Amazon Marketplace.
• Transform reactive troubleshooting into proactive, scalable systems that drive Week-over-Week (WoW) growth and maintain a gold standard of brand excellence.

Program Manager – Suppression

• Lead the maintenance and evolution of the National Safety Standards (NSS) that apply to the OB system in the US
• Oversee and support Schools in meeting OBUSA Safety Objectives and the NSS, so Schools have clear expectations, actionable feedback, and support for continuous improvement
• Lead the review of School safety performance during Charter Reviews and monitor compliance with the NSS throughout the OB system in the US
• Consult with Schools regarding the efficacy of their safety management systems
• Analyze and identify safety trends in order to establish avoidance and mitigation plans for the OB system in the US, translating findings into actionable recommendations that strengthen mitigation and decision-making
• Chair the National Safety Directors Committee (NSDC), convening periodic calls and coordinating the annual NSDC conference to strengthen alignment, share leading practices, and advance system-wide safety learning
• Work with the Chair of the Safety Committee of the OBUSA Board (SCB) to prepare the agenda for quarterly SCB calls and bi-annual calls with the School Safety Committee Chairs
• Represent safety on the Board Risk Management Committee
• Supervise the Safety and Program Manager.
• Lead the OBUSA Crisis Response Team and assist in the management of OBUSA resources during critical incidents
• Support incident response at Schools, and interface with the crisis communication consultant as required
• Lead the development and maintenance of OBUSA’s incident investigation methodology and procedures
• Work with Schools and OBUSA Risk Management Counsel to provide oversight of significant incidents
• Lead incident investigations in collaboration with individual Schools as required
• Review and approve New Program Plans, ensuring appropriate risk management procedures and alignment with our mission and Theory of Change (TOC)
• Support the administration and implementation of nationally aligned program models throughout the OB system in the US
• Support access and belonging principles across the student course experience, including program admissions and safety, to expand participation, strengthen belonging, and improve outcomes for marginalized and underrepresented groups.

Safety and Program Director

• Manage the project/program cross functionally in collaboration to track and coordinate project actions, reporting and deliverables.
• Develop project task-based schedules and report milestone progress against the integrated master schedule.
• Monitor actual project performance against planned performance to identify variances and manage tasks on the critical path.
• Prepare and issue company/contracted work orders. Interface with contract manager and delivery manager during acceptance process and manage ‘after delivery’ activities.
• Maintain strong relationship with procurement to ensure vendor performance supports project/program goals.
• Liaison with Customer Support Services and Training teams to ensure activities are aligned with contract schedule.
• Monitor configuration changes (change requests and management) and suggest solutions to minimize negative impact.
• Identify and manage programmatic risks and suggest recovery/mitigation plans.
• Support in definition of product roadmap and yearly budget preparation.
• Coordinate with cross-functional teams to prepare technical and industrial feasibility tender summary sheets to support bids & proposals.

• Develop and manage end-to-end program and project plans, including timelines, milestones, and budget tracking
• Lead ERP and enterprise application programs, ensuring alignment to business value and strategic roadmap delivery
• Identify risks and dependencies, and implement mitigation strategies to keep delivery on track
• Manage resource allocation across internal teams and third-party vendors, resolving conflicts as needed
• Partner with stakeholders across IT, Finance, and corporate functions to align on priorities and business outcomes
• Support portfolio planning, prioritization, and continuous improvement initiatives across the PMO

Senior Program Manager

• Lead a team of Program Managers, providing strategic direction
• Assist in the design and implementation of client projects
• Identify and remove roadblocks to meeting client deliverables
• Collaborate with business stakeholders and cross-functional teams to execute on client objectives

Associate Director – Program Management

• Responsible for leadership and/or technical oversight of an assigned Information Technology (IT) segment within the organization
• Creating and rolling out policies and procedures associated with assigned IT segment
• Act as point of contact and full accountability for high degree of redundancy and reliability of assigned IT segment
• Identifies best practices for service offerings of IT segment
• Maintains in-depth knowledge of departmental workflows
• Responsible for vendor management, including contract negotiations, invoice reconciliation, release updates, issues lists and new product evaluations
• Reviews work of lower level personnel to ensure satisfaction of service offerings
• Performs personnel review and evaluation function for salary administration, training and promotion
• Prepares periodic budget and adherence for the department
• Monitors compliance with Information Systems procedures and policies
• Presents issues and concerns to IT leadership along with potential solutions when appropriate
• Works with departmental and division management to develop and implement Information Technology strategies
• Establish and monitor operational KPIs, including productivity standards
• Develops and administers IT budget for responsible area
• Practices fiscally sound budget management to ensure spending is held to allocated funds

Program Director, Information Technology – Epic Bridges

• Own and manage a portfolio of completed and in‑flight programs and projects within an assigned lending domain.
• Lead end‑to‑end delivery, including planning, execution, risk management, issue resolution, and stakeholder communication.
• Ensure programs meet scope, schedule, budget, and quality expectations.
• Provide coaching, development, performance management, and talent planning.
• Apply strong knowledge of lending products, processes, and regulations to guide teams and inform decision-making.
• Partner with technology, product, and business stakeholders to ensure solutions meet functional and technical requirements.
• Allocate and manage resources to ensure optimal delivery capacity.
• Identify capability gaps and make recommendations for staffing or skill development.
• Contribute to annual planning, roadmap development, and strategic prioritization.

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Program Manager – Benefits

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Program Manager II

Program Manager II – C&IB

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Program Director, Information Technology – Epic Bridges

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