Program Manager

• Build strong relationships with business stakeholders and IT counterparts to collaboratively shape end‑to‑end business process strategy in one or more process lanes (i.e. Product Concept to Launch, Lead to Customer, Order to Cash, Procure to Pay, Record to Report, Manufacture to Deliver).
• Act as a technical visionary and strategist for Pella’s ERP platform and related applications, including PLM, CPQ, and QMS.
• Map current processes and architect future‑state workflows focused on efficiency, compliance, and data quality.
• Conduct detailed gap analyses between current R2R processes and Infor LN capabilities; document business requirements and recommend optimal configurations or enhancements.
• Distill large initiatives into executable roadmaps that balance new technology adoption with responsible deprecation of legacy applications such as Oracle EBS.
• Lead the full lifecycle of implementation within Infor LN—including discovery, design, build, testing, training, deployment, and hypercare for one or more process lanes.
• Interface with Subject Matter Experts (SMEs) to translate requirements into functional solutions and demonstrate business value.
• Partner with enterprise architects and technical teams to ensure alignment between business vision, system design, and technical execution.
• Identify risks, issues, and dependencies across projects and drive mitigation strategies.
• Serve as the primary SME for R2R processes: general ledger, financial close, account reconciliations, fixed assets, intercompany accounting, and financial reporting.
• Identify and prioritize continuous improvement opportunities—leveraging automation, predictive analytics, and RPA tools to improve accuracy and reduce cycle times.
• Use data analytics and KPIs to measure and evaluate the success of process changes and technology enablement pre‑ and post‑launch.
• Troubleshoot post‑implementation issues and recommend long‑term enhancements to sustain optimal performance in the Infor LN environment.
• Develop and execute test plans including leading cycle testing at implementation sites.
• Create and deliver training materials that support end‑user adoption and minimize transition impacts.
• Develop communication materials and execute plans that align stakeholders with transformation objectives.
• Support organizational change management by communicating updates, benefits, and impacts of new processes and technology.
• Work cross‑functionally with Finance, IT, Procurement, Operations, and external implementation partners to ensure readiness for deployment.
• Lead/facilitate small to medium-sized cross-functional teams, providing direction to internal contributors and external consultants.
• Guide team members toward better outcomes, resolve conflicts quickly, and provide constructive feedback.

Program Manager – IT Business Integration

• Supporting sales, inventory and operational planning (SIOP) activities for customer premise and network engineering equipment
• Analyzing equipment forecasts to identify cost opportunities and mitigate supplier risk
• Making recommendations on inventory targets and equipment rebalancing
• Driving effective management of excess and obsolete inventory

Customer Equipment Supply Chain Program Manager

• Lead the maintenance and evolution of the National Safety Standards (NSS) that apply to the OB system in the US
• Oversee and support Schools in meeting OBUSA Safety Objectives and the NSS, so Schools have clear expectations, actionable feedback, and support for continuous improvement
• Lead the review of School safety performance during Charter Reviews and monitor compliance with the NSS throughout the OB system in the US
• Consult with Schools regarding the efficacy of their safety management systems
• Analyze and identify safety trends in order to establish avoidance and mitigation plans for the OB system in the US, translating findings into actionable recommendations that strengthen mitigation and decision-making
• Chair the National Safety Directors Committee (NSDC), convening periodic calls and coordinating the annual NSDC conference to strengthen alignment, share leading practices, and advance system-wide safety learning
• Work with the Chair of the Safety Committee of the OBUSA Board (SCB) to prepare the agenda for quarterly SCB calls and bi-annual calls with the School Safety Committee Chairs
• Represent safety on the Board Risk Management Committee
• Supervise the Safety and Program Manager.
• Lead the OBUSA Crisis Response Team and assist in the management of OBUSA resources during critical incidents
• Support incident response at Schools, and interface with the crisis communication consultant as required
• Lead the development and maintenance of OBUSA’s incident investigation methodology and procedures
• Work with Schools and OBUSA Risk Management Counsel to provide oversight of significant incidents
• Lead incident investigations in collaboration with individual Schools as required
• Review and approve New Program Plans, ensuring appropriate risk management procedures and alignment with our mission and Theory of Change (TOC)
• Support the administration and implementation of nationally aligned program models throughout the OB system in the US
• Support access and belonging principles across the student course experience, including program admissions and safety, to expand participation, strengthen belonging, and improve outcomes for marginalized and underrepresented groups.

Safety and Program Director

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• You will be on site often doing the following:
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings

• The role operates at a strategic level, focusing on aligning multiple strategically funded initiatives to deliver business outcomes.
• Build structured program roadmaps, milestones, and dependencies in Planview, ensuring full transparency and alignment.
• Align multiple strategic initiatives to key business outcomes.
• Ensure priorities stay aligned to evolving strategy and adjusts or stops work as needed.
• Convert strategic objectives into a clear program roadmap.
• Partners with senior leadership to shape program direction and success metrics.
• Manage interdependencies, sequencing, and integration across teams.
• Resolve program-level conflicts in priorities, resources, and timelines.
• Influence without authority and bridge communication between business and delivery teams.
• Drive stakeholder alignment and communicate status, risks, and trade-offs clearly.
• Lead program governance and anticipate downstream impacts.
• Develop cross-team mitigation plans and identify gaps, overlaps, and synergies.
• Advocate for Cyber PMO Growth and Processes by mentoring team members and assisting with process growth and maturity.
• Ensure consistency in approach, messaging, and execution across projects.

Senior Manager, Cyber Program Manager

• Lead high-priority, cross-functional program development by defining goals, success metrics, scope, and benchmarks for initiatives that support ActBlue's organizational and operational goals; hold accountability for execution quality across multiple workstreams.
• Contribute to the development of ActBlue's operational roadmap, translating organizational strategy into actionable program plans and supporting execution across the organization.
• Drive cross-functional collaboration, enabling clear communication, decision-making, and accountability across departments and with senior members of the organization.
• Incorporate diverse stakeholder perspectives to drive business results, consistently applying ActBlue's practices, historical context, and stakeholder needs in decision-making.
• Develop tools, templates, and planning resources that establish standards and improve program management practices across the organization.
• Build and manage detailed program plans, including timelines, milestones, and resource considerations.
• Identify and mitigate program risks, proactively resolving issues and escalating tradeoff decisions to senior stakeholders as appropriate.
• Serve as a strategic thought partner to leaders across the organization, providing analysis on program performance, organizational trends, and continuous improvement opportunities.
• Foster stakeholder alignment, bringing together diverse perspectives and leading through influence across teams.
• Continuously evaluate programs using data and stakeholder feedback, adapting strategies to improve impact and efficiency.
• Lead end-to-end planning and execution of high-visibility internal events - including all-staff gatherings and organizational offsites - ensuring they are strategically purposeful, operationally seamless, and reflective of ActBlue's culture and values.
• Support external event programming for partner and customer audiences, contributing to experiences that advance ActBlue's relationships, brand, and mission.
• Develop event management standards, playbooks, and vendor relationships that enable consistent, high-quality execution across event types and audiences.
• Define success metrics for events and produce post-event analyses that capture ROI, stakeholder feedback, and lessons learned.
• Partner with Communications, Marketing, People & Culture, and senior leadership to ensure event content, logistics, and attendee experience align with organizational messaging and goals.
• Manage event budgets with rigor, negotiating contracts and vendor relationships to maximize impact within resource constraints.

Partner, Program Manager – Program Management & Events

• Ensures Occupational Health & Safety performance through the development, implementation, management and collaboration of health and safety programs across US and international sites.
• Drives critical occupational health & safety programs such as Injury/Illness Reporting & Investigation, Hazard Communication, Respiratory Protection, Control of Hazardous Energy, Chemical Handling & Storage, Biological Safety, Fire Prevention, Ergonomics, etc. to reduce risks and company costs.
• Exhibits a working knowledge of federal, state, and local health and safety regulations.
• Identifies, prioritizes, mitigates, and communicates health & safety compliance risks to the organization.
• Assess and improve safety performance sites assessments and driving continuous improvement by establishing performance targets, data analysis and reporting.

Health & Safety Program Manager

• Manage an active pipeline of custom program opportunities to meet annual sales goals.
• Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
• Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
• Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
• Manage the pre-departure planning and preparation process with partners and CIEE staff.
• Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
• Assist with special projects and other tasks as necessary to ensure smooth operation of Custom Programs.

Program Manager – Custom Program

Program Manager, Custom Program

• Lead and manage multiple small to medium-sized projects or a few complex programs, ensuring adherence to program scope, budgets, and timelines.
• Oversee pursuit to order capture of new and existing business opportunities including but not limited to leading integrated team of cross-functional resources for bid and proposal submissions, commercial modeling and scenario planning to determine pricing strategy for existing and new contracts, lead customer contract negotiations as the business decision maker on key terms and conditions ensuring business objectives and compliance requirements are adhered.
• Actively participate in P&L forecasting, annual and long-range financial planning and program review meetings as requested by leadership.
• Accountable for meeting business case commitments, financial plans & forecasts and value stream goals.
• The ability to develop, manage and deliver financial forecasts and ensure committed forecast and plan are achieved with strong business management and leadership.
• Monitor program strategy implementation and contribute to long-term planning and continuous improvement initiatives.
• Serve as the primary customer interface, building strong relationships and ensuring program requirements are clearly defined and met.
• Maintain and update program plans, schedules, budgets, and performance targets to meet business objectives.
• Drive accountability across internal teams and vendors, ensuring alignment with program goals.
• Manage and report on program Profit & Loss, ensuring profitability targets are achieved.
• Identify and mitigate program risks; propose and implement solutions related to resources, scope changes, and customer feedback.
• Serve as the primary business point of contact for contract negotiations and manage contract changes, proposals, business plans, and compliance efforts.
• Lead, guide, and support a team of professionals—potentially serving as a people leader—by managing day-to-day work scope, performance, and development, while providing flexibility in how objectives are achieved.
• Support new business development efforts and help shape value stream strategies for program growth.
• Ability to travel up to 25%, occasionally on short notice.

Program Manager – Airports Programs

• Develop understanding of the business environment and use that understanding to make informed decisions and drive results
• Define program goals and objectives for LADOTD modernization
• Develop project plans and schedules, including resource allocation, timelines, and budgets
• Lead cross-functional teams to deliver programs and projects on time and within budget
• Manage risks and communicate project status
• Ensure compliance with LADOTD and State standards
• Provide day-to-day support for ongoing processes
• Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands
• Manage risks and issues, and implement mitigation strategies as needed
• Communicate project status and progress to stakeholders, including senior management
• Collaborate with stakeholders and teams to ensure program and project goals are met
• Ensure compliance with program management processes and standards
• Provide ongoing evaluation and improvements for program management processes and practices

Application Program Manager

• Provide oversight and leadership for administrative and technical management of construction projects delivering energy savings for government customers.
• Partner with Engineering and Construction Team in project design and development.
• Assure engineering, pre-construction and construction teams coordinate with vendors and subcontractors.
• Provide ongoing project status updates to senior management throughout development and construction.
• Evaluate technologies and equipment; recommend most suitable for each application.
• Lead project implementation of site safety and health program, quality control program, operations and maintenance manuals, and training activities.
• Manage project teams and resources, including expenditures and job cost accounting processes.

Construction Program Manager

• Oversight of Continuous Improvement Program, Business Support Program, Technical Training Program, and Planning and Scheduling Program.
• Responsibilities include direct leadership of each program manager.
• Manage customer relations, quality assurance, problem solving, and program element service delivery.
• Assist in new location startups related to each of the programs.
• Ensure adherence to company and client safety programs and expectation.
• Develop and implement quality assurance methods and procedures, overseeing the same and assessing quality levels achieved by Program Managers.
• Develop and implement performance metrics and report progress on same for each Program Manager Team.
• Provides short range/long range planning with the Director of Operations, and one-on-one activities with Program Managers and customers.

Senior Program Manager – Facility Services

• Support High-Quality Program Implementation
• Build and maintain strong relationships with medical providers and clinic staff
• Conduct regular in-person check-ins to assess model adherence, identify strengths and barriers, and develop action plans for continuous quality improvement
• Guide new clinics through the application and onboarding process
• Partner with clinic teams to enhance parent/caregiver engagement and ensure sustainable program integration
• Cultivate champions in clinics and health systems promoting long-term program success
• Partnership Development and Sustainability
• Support local and statewide efforts to integrate Reach Out and Read within early learning and family support systems
• Identify and build relationships with community partners
• Program Data and Reporting
• Ensure timely and accurate completion of twice-yearly site progress reports
• Maintain accurate records in organizational databases
• Book Support and Funding
• Assist sites with book selection, ordering, and tracking processes
• Provide guidance to clinics on fundraising and identify programs in need of support

• Works across Scrum Teams to identify and help prioritize formative and summative research opportunities and coordinates with internal stakeholders and external vendors to plan and enable research.
• Supports formation and maintenance of a continuous voice of customer and lean testing approach, including recruiting of research pool participants, and creates and maintains a view of results from research for team members and leaders.
• Collaborates with product, technology and business teams to inform intuitive and engaging customer experiences by planning and conducting research together.
• Champions design of experience enhancements informed using research data from across effective samples of patients and providers and participates in end-to-end product design by helping designers and other team members understand and apply research insights.
• Practices and defines formative and summative research methodologies, creating reusable, teachable frameworks and continuously teaching and mentoring designers and other stakeholders to multiply Banner’s ability to inform design with data.
• Supports clear rationale for research and truly meaningful new qualitative and quantitative insights into behaviors, needs and motivations, distilling findings into clearly articulated and actionable insights to influence the direction of research and continuous product design and definition.
• Advocates for the people Banner serves through human-centered design methodologies, leading and contributing along the double diamond process, informing framing of problems, ideation and definition of design intent that serves patient and provider needs and meets business objectives.
• Co-facilitates and contributes to Design Sprints to rapidly move from discovered needs to tested concepts and participates in Minimum Lovable Product, Lean Business Canvas and other processes to inform decisions with outcome-driven research insights, such as patients’ top Jobs to Be Done and Journey analysis.
• Coordinates selection of subscriptions and manage vendor relationships and contracts to ensure team members have tools needed to engage in research.

Senior Digital Product Design Research Program Manager

• Create and manage the master class schedule across all client locations
• Assign trainers to classes and arrange for qualified substitutes as needed to prevent disruptions
• Ensure all trainers are properly certified and compliant with Live 2 B Healthy standards
• Conduct regular site visits, class observations, and provide ongoing feedback and support
• Help recruit, interview, and onboard new trainers
• Coordinate initial training and ensure all new hires are fully prepared to lead classes independently
• Serve as the primary point of contact for communities regarding class times, schedule changes, and trainer assignments
• Monitor and support trainer performance, identify areas for improvement, and facilitate continuing education opportunities
• Serve as a backup instructor and fill in for classes when needed to maintain continuity of service

Fitness Program Manager

• Lead enterprise-wide strategy for CAHPS and HOS performance across Medicare contracts
• Translate CMS Stars methodology and cut point trends into actionable insights and improvement plans
• Partner with leaders across Quality, Stars, Member Engagement, Operations, Marketing, and Member Experience to align initiatives with Medica’s strategic roadmap
• Manage end-to-end CAHPS and HOS program cycles, including survey preparation, vendor coordination, and post-survey analysis
• Oversee timelines, deliverables, and compliance with CMS protocols
• Develop and maintain dashboards, forecasts, and performance tracking tools
• Collaborate with teams across Member Experience, Population Health, Operations, Health Equity, Provider Quality, and Communications
• Facilitate provider engagement strategies to improve member experience and functional health outcomes
• Support internal and external reporting, including Board updates and provider-facing materials
• Monitors and analyzes member experience indicators and Medicare CAHPS survey results, identify performance drivers, and lead root cause investigations to ensure goals, objective and outcomes are met
• Monitor year-over-year trends, forecast performance against CMS cut points, and recommend targeted interventions
• Translate complex data into executive-level summaries and strategic recommendations
• Works with health plan, providers, and vendors to review best practices, programs, and processes for improvement opportunities

Senior Program Manager

• Design and lead the operational framework for beta and early release programs.
• Develop and execute the communication strategy for all product updates.
• Lead internal training sessions for Client Success, Support, and Sales teams.
• Act as the primary gatekeeper for "Internal Readiness"
• Own and optimize an AI-enabled content engine (e.g., Claude).
• Maintain and optimize the external Knowledge Base.
• Own the strategy and execution of in-app messaging and guides (e.g., Pendo).
• Monitor and report on adoption outcomes within the critical 30–60 day post-release window.

Program Manager, Release & Enablement

• Serve as a trusted advisor to Sales, Customer Success, Partner, and Product leadership, aligning enablement strategy with business priorities and revenue objectives.
• Build and execute partner enablement frameworks that accelerate partner onboarding, competency development, and co-selling effectiveness at scale.
• Design, build, and scale enablement programs across sales, customer, partner, and technical audiences using diverse delivery methods (live virtual, self-paced digital, in-person workshops, certifications, etc.) that drive product adoption, reduce time-to-value, and support expansion opportunities.
• Own end-to-end program roadmaps, project plans, stakeholder management, and cross-functional coordination.
• Maintain clear documentation, intake processes, and governance frameworks.
• Develop and manage comprehensive technical certification programs that validate competency, drive adoption, and differentiate our go-to-market motion.
• Leverage AI tools and technologies to enhance instructional design, personalize learning experiences, automate content creation, and improve program management efficiency.
• Define success metrics, build reporting frameworks, and continuously measure program effectiveness.
• Use analytics to optimize content, identify gaps, and demonstrate ROI.
• Stay current on enablement best practices, emerging technologies (especially AI in learning), and industry trends. Bring innovative approaches to our enablement practice.

Principal Enablement Program Management

• Lead supplier performance across cost, quality, and schedule, including development and execution of risk and mitigation plans
• Own end-to-end material strategy and execution across the program lifecycle, from proposal development through delivery and contract closeout
• Drive supply chain proposal activities, including basis of estimates, material pricing strategy, and alignment to price to win objectives
• Serve as the primary supply chain interface across program leadership, internal stakeholders, and customers
• Manage material flow across the integrated product team, ensuring on-time delivery through procurement, production, testing, and shipment
• Lead supplier negotiations, including claims and requests for adjustments
• Establish logistics, capacity, and supplier base strategies to support program and technology requirements
• Ensure accurate financial execution, including cost estimates, estimates at completion, and support for program reviews and gate activities
• Partner with Business Development and enterprise teams to support early program planning and strategic sourcing initiatives
• Define material requirements including lead times, critical path, and bill of material planning to support program execution

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