Product Specialist

• Consultative support to customers across multiple channels (email, chat, phone)
• Engaging customers throughout the Digital Agriculture journey
• Monitoring and routing requests
• Troubleshooting and problem resolution
• Reactive and proactive customer interactions aimed at retention and engagement
• Technical support for farmers
• Machinery compatibility checks

• Serve as the interface between technical teams, commercial teams and vendors (e.g., Fortinet, Palo Alto, Zscaler, Netskope);
• Support the commercial team in the preparation of technical proposals and solution positioning.

Product Consultant

• Conduct ongoing discovery with customers and define the vision and roadmap for Agent Flow
• Conduct technical discovery with customers around automation workflows
• Map gaps versus competitors and prioritize features
• Manage the roadmap for MCP integrations and external APIs
• Create technical documentation, tutorials, and reference architectures
• Work closely with Tech and Design teams to deliver the best product experience

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Product Specialist

Product Consultant

Technical Product Specialist – Agent Flow Team