Product Operations

• Own and continuously improve the product operating system for GDX.
• Manage the launch readiness and structured execution of key programs.
• Manage content operations, and drive alignment across business functions.
• Partner closely with Product Leadership to scale consistent ways of planning, measuring, and launching products.
• Run multiple Product Ops programs simultaneously: launch readiness, quarterly roadmap readouts, and special projects.
• Facilitate product launch readiness including product messaging, stakeholder alignment, and risk management.
• Own and improve content operations to support product discovery, adoption, and engagement across digital platforms.
• Act as point person for US based urgent initiatives like First Takes; publish content using the CMS.

Product Operations Manager

• Define the vision, roadmap, and core technical requirements for our end-to-end Contract-to-Ledger ecosystem, ensuring our billing, revenue recognition, and financial reporting platforms are architected for long-term scalability.
• Serve as a high-leverage strategic partner to our finance and executive leadership teams, collaborating closely with business units to translate complex commercial strategies and accounting policies into elegant system logic.
• Maintain absolute ownership over the product backlog, functional data schemas, and software capabilities.
• Eliminate manual operational workarounds by designing automated system validation gates, maximizing the native capabilities of our technology stack.
• Establish an uncompromised enterprise data handshake that prepares our business for public-market readiness.

Group Product Manager, Financial Systems

• Serve as a key partner to Business Units and cross-functional teams, ensuring operational processes are scalable, efficient, and aligned with business objectives
• Leverage data, analytics, and process expertise to find opportunities for transformation, improve operational performance, and influence strategic decision-making
• Lead and mentor a team of Global Process Owners (GPOs), process owners, and data teams leading data-oriented process enhancements
• Drive process governance, accountability, and operational excellence across NPI and sustaining product lifecycles
• Define and implement process strategy by standardizing and optimizing global operations to improve scalability, efficiency, quality, and business agility
• Establish governance frameworks, policies, and lifecycle controls that ensure consistent execution, compliance, and alignment across the organization
• Leverage data analytics and performance metrics to identify risks, uncover improvement opportunities, and communicate actionable insights to executive leadership through compelling storytelling and dashboards
• Drive cross-functional collaboration across Engineering, Manufacturing, Quality, Finance, and Supply Chain teams to deliver integrated solutions and support strategic business objectives
• Lead continuous improvement initiatives, using data-driven decision making to resolve operational challenges, measure transformation outcomes, and strengthen end-to-end supply chain performance.

Lead, Product Operations

• Provide front-line technical support to customers via phone, email, and chat for DTN grain ERP solutions
• Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues
• Prioritize and manage support requests to ensure timely resolution based on business impact and urgency
• Troubleshoot issues related to software functionality, application, compatibility, and customer workflows
• Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds
• Partner with customers to optimize operational workflows and maximize the value of their ERP platform
• Resolve complex customer issues while serving as a knowledge resource for peers and team members
• Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements
• Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives
• Contribute to knowledge base articles, support documentation, and best practices for internal and customer use

Product Specialist, Grain Operations

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Manages multiple teams or a functional area.
• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones, and receive schedule status regularly.
• Ensures funding has been approved for the program and that all areas are appropriately staffed.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.

Wholesale Lending Operations Product Management Lead – Senior Vice President

• Own the day-to-day resolution of risk and fraud cases for the HELOC product
• Review and action risk alerts, monitor transactions, investigate flagged accounts and suspected fraud or account takeover, perform identity verification on failed authentication (magic link) events, and conduct homeowner cashout review
• Communicate directly with borrowers to verify activity and resolve issues, and serve as the escalation point for risk events, escalating to Business Credit Risk, Compliance, or Tech as needed
• Manage a high volume of cases accurately and within established service-level timelines
• Cross-train on and support the broader post-approval operations casework, including HELOC closing and recording issue resolution, account booking, AVM requests, customer dispute investigation and resolution, and vendor coordination
• Provide coverage for the operations team as needed and communicate directly with borrowers to drive issue resolution
• Support audits, compliance reviews, and internal reporting across risk and operations workflows
• Identify areas of efficiency improvement and automation across the risk and operations workflows
• Surface where manual processes can be streamlined or automated, help define the requirements for those improvements, and partner with Engineering, Product, and vendors to implement them over time
• Help determine which work is ready to automate and which still requires the investigative human layer
• Define and maintain standard operating procedures across the risk function and the cross-trained operations work, updating them as common issues emerge

Product Operations Specialist, Risk

• Build, lead, and develop the Product Operations & Delivery organization — including hiring strategy, role definition, performance management, and career development
• Define and continuously evolve the operating model for requirements intake, backlog governance, quality standards, and delivery readiness criteria across DET
• Establish best practices and structured approach with the tools used for Product Development Life Cycle and Software Development Life Cycle
• Evolve agentification and AI tool enablement to the team and program operating model
• Help drive the definition of product requirements intake and prioritization within program structures
• Translate high-quality, delivery-ready requirements — reducing rework, accelerating delivery, and improving adoption at scale
• Partner with Process Engineering & Optimization (PEO) leadership to ensure as-is and to-be business process changes are accurately translated into product-ready requirements
• Serve as a trusted advisor to senior business and technology leaders, providing clarity, recommendations, and tradeoff decisions related to requirements strategy, delivery readiness, and execution risk
• Establish enterprise standards for requirements quality, traceability, acceptance criteria, solution validation, UAT support, and release readiness
• Proactively identify and mitigate delivery risks, dependencies, and readiness gaps related to requirements quality, process change, or stakeholder alignment
• Define and track KPIs for requirements quality, delivery readiness, rework reduction, delivery predictability, and business adoption
• Represent Product Operations & Delivery in senior forums, driving alignment across business, product, and delivery stakeholders

Director, Product Delivery – Operations

• Develop and maintain systems and processes to track product performance
• Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them
• Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)
• Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
• Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
• Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
• Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities.
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
• Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
• Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
• Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why

Product Operations Lead

• Lead hands-on implementation of Pendo for at least one product.
• Develop training, documentation, and playbooks to enable peers to implement Pendo successfully across other products.
• Collaborate/partner with peer Product Managers and Engineering in the effective use of Jira and Confluence.
• Design, document, and continuously improve the most critical agile ceremonies.
• Establish scalable, lightweight common practices across multiple products where appropriate.
• Create custom GPTs and lightweight automations to improve documentation, analysis, and workflows.
• Identify inefficiencies and proactively evolve processes.
• Build repeatable playbooks that scale with company growth.

Product Operations jobs in Texas

See all jobs on JobTailor