Product Operations

• Lead hands-on implementation of Pendo for at least one product.
• Develop training, documentation, and playbooks to enable peers to implement Pendo successfully across other products.
• Collaborate/partner with peer Product Managers and Engineering in the effective use of Jira and Confluence.
• Design, document, and continuously improve the most critical agile ceremonies.
• Establish scalable, lightweight common practices across multiple products where appropriate.
• Create custom GPTs and lightweight automations to improve documentation, analysis, and workflows.
• Identify inefficiencies and proactively evolve processes.
• Build repeatable playbooks that scale with company growth.

Senior Product Operations Manager

• Drive MIPS product portfolio strategy, ensuring alignment between business unit priorities, customer needs, and technology roadmaps
• Drive strategic prioritization frameworks and investment trade-off decisions across product initiatives
• Partner with Business Unit leaders to translate market insights and customer requirements into actionable product roadmaps
• Own the product stage-gate process, ensuring disciplined progression from concept through commercialization
• Design and evolve the end-to-end product operations operating model, defining clear roles, workflows, and accountability structures across ideation, planning, development, launch, and lifecycle management
• Drive operational rigor in product planning cycles, ensuring accurate forecasting, resource planning, and dependency management

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Senior Product Operations Manager

Senior Director, Product Operations