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Senior Product Operations Manager
Red Oak ISDSenior Product Operations Manager responsible for designing agile SDLC operations at Red Oak. Leading implementation of product tools and evolving operational processes.
About the role
Key responsibilities & impact- Lead hands-on implementation of Pendo for at least one product.
- Develop training, documentation, and playbooks to enable peers to implement Pendo successfully across other products.
- Collaborate/partner with peer Product Managers and Engineering in the effective use of Jira and Confluence.
- Design, document, and continuously improve the most critical agile ceremonies.
- Establish scalable, lightweight common practices across multiple products where appropriate.
- Create custom GPTs and lightweight automations to improve documentation, analysis, and workflows.
- Identify inefficiencies and proactively evolve processes.
- Build repeatable playbooks that scale with company growth.
Requirements
What you’ll need- 5–7+ years in a Product Operations, Product Management, Product Owner or Scrum Master role within a growing SaaS software company.
- Demonstrated success in building or significantly evolving Product Operations.
- Strong experience with Agile/Scrum ceremonies and frameworks.
- Advanced proficiency in Jira and Confluence (or equivalent)
- Experience implementing product analytics tools (Pendo strongly preferred).
- Capable of building and deploying custom GPTs to enhance workflows.
- Highly effective in partnering with engineering teams.
Benefits
Comp & perks- Equity Units
- 5% 401K Match
- Unlimited PTO
- Health, Dental, Vision, Life, Disability Insurance
- Maternity/Paternity Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PendoAgileScrumJiraConfluencecustom GPTsproduct analyticslightweight automationsdocumentationprocess improvement
Soft Skills
collaborationpartneringtrainingcommunicationproblem-solvingleadershiporganizational skillsproactivityadaptabilityscalability