Product Operations

• Define the vision, roadmap, and core technical requirements for our end-to-end Contract-to-Ledger ecosystem, ensuring our billing, revenue recognition, and financial reporting platforms are architected for long-term scalability.
• Serve as a high-leverage strategic partner to our finance and executive leadership teams, collaborating closely with business units to translate complex commercial strategies and accounting policies into elegant system logic.
• Maintain absolute ownership over the product backlog, functional data schemas, and software capabilities.
• Eliminate manual operational workarounds by designing automated system validation gates, maximizing the native capabilities of our technology stack.
• Establish an uncompromised enterprise data handshake that prepares our business for public-market readiness.

Group Product Manager, Financial Systems

• Technical oversight of production and scale up of drug product manufacture
• Review and approve manufacturing related documents
• Verify suitability and qualification of processes
• Provide technical support for quality systems governing GMP manufacturing
• Collaborate on CMC development and commercialization of drug product
• Author and review technical documents and regulatory filings
• Maintain up-to-date knowledge of US and EU GMPs and regulatory guidance
• Provide technical recommendations to leadership

Associate Director, Technical Operations – Drug Product

• Serve as a key partner to Business Units and cross-functional teams, ensuring operational processes are scalable, efficient, and aligned with business objectives
• Leverage data, analytics, and process expertise to find opportunities for transformation, improve operational performance, and influence strategic decision-making
• Lead and mentor a team of Global Process Owners (GPOs), process owners, and data teams leading data-oriented process enhancements
• Drive process governance, accountability, and operational excellence across NPI and sustaining product lifecycles
• Define and implement process strategy by standardizing and optimizing global operations to improve scalability, efficiency, quality, and business agility
• Establish governance frameworks, policies, and lifecycle controls that ensure consistent execution, compliance, and alignment across the organization
• Leverage data analytics and performance metrics to identify risks, uncover improvement opportunities, and communicate actionable insights to executive leadership through compelling storytelling and dashboards
• Drive cross-functional collaboration across Engineering, Manufacturing, Quality, Finance, and Supply Chain teams to deliver integrated solutions and support strategic business objectives
• Lead continuous improvement initiatives, using data-driven decision making to resolve operational challenges, measure transformation outcomes, and strengthen end-to-end supply chain performance.

Lead, Product Operations

• Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing.
• Coordinate product launches across internal User Operations teams and external third party teams to ensure seamless execution and support readiness.
• Develop and implement scalable feedback loops between support teams and product/engineering teams, ensuring customer insights are integrated into product development and strategy.
• Serve as the voice of the user, advocating for their needs and pain points in product and engineering discussions.
• Collaborate with cross-functional teams (e.g., Product, Engineering, Marketing, and Operations) to align on product launch goals and timelines.
• Lead efforts to document and standardize launch procedures, ensuring they are easily repeatable and scalable as the product line grows.
• Monitor post-launch performance, gathering data from support teams to evaluate product impact and inform future improvements.
• Identify potential risks and challenges during product rollouts, proposing solutions to mitigate disruptions to customer service.
• Regularly report on the performance of the feedback loop, including key insights, trends, and actionable recommendations for the product roadmap.

Product Engagement Specialist, User Operations

• Lead a team coordinating product launches across internal and external teams, ensuring seamless execution and support readiness.
• Set the team’s strategy and priorities, translate them into clear goals and quality standards, and allocate capacity to deliver against them.
• Build a high-performing team through ongoing coaching, feedback, development, and performance management.
• Build scalable feedback loops between support, Product, and Engineering so customer insights inform product development and strategy.
• Advocate for users by representing their needs and pain points in product and engineering discussions.
• Partner with Product, Engineering, Marketing, and Operations to align on launch goals and timelines.
• Monitor post-launch performance and gather support data to assess product impact and inform improvements.
• Document and standardize launch procedures to make them repeatable and scalable.
• Identify launch risks and propose solutions that minimize disruption to customers.
• Report on feedback-loop performance, including key insights, trends, and recommendations for the product roadmap.

Product Engagement Manager, User Operations

• Lead BAU operations day-to-day.
• Own the D365 product strategy and roadmap, defining and maintaining the product roadmap for Microsoft Dynamics 365 F&O as well as our integrated third party solutions.
• Plan and lead future implementation phases, including Phase 2 and beyond—scoping, prioritizing, and rolling out additional D365 modules and functionality that expand capabilities across Finance, Supply Chain, and Operations.
• Translate stakeholder requirements into solutions, working with cross-functional teams (Supply Chain, Operations, Finance, etc.) to capture business needs and configure D365 to meet or exceed those requirements.
• Drive continuous improvement by identifying, prioritizing, and delivering new features and enhancements.
• Collaborate with the Wellbeing Collective D365 teams, including shared communities of practice with peer product owners.
• Ensure ongoing compliance of Nutrafol's D365 instance with AFCF and ICF control frameworks.
• Serve as the go-to D365 expert for Finance and SC/Ops functions.
• Oversee ongoing change management, including developing and delivering effective communications, training, and documentation.
• Manage the vendor relationship with third party delivery partners and support teams.

Product Owner, D365 Finance & Operations

• Partner closely with Product Management to translate product strategy and vision into iterative, actionable plans
• Manage day-to-day workstream directions, connect cross-functional dots, and proactively resolve dependencies across product, marketing, software, and clinical teams
• Monitor day-to-day program health to surface process gaps or operational roadblocks
• Drive the core operational rhythm (e.g., leadership syncs, launch readiness reviews) and manage the communication strategy
• Define, build, and optimize scalable operational systems and workflows for the product team, ensuring tight cohesion, shared roadmaps, and operational alignment between the Verily Me and the Lightpath programs.

Staff Product Operations Manager

• Oversee all regional operational activities — including Order Management, Logistics, Purchasing, and general office operations.
• Lead and develop the Order Management and Logistics teams, ensuring accountability, clarity, and operational excellence.
• Manage all aspects of logistics, including domestic and international shipments, freight forwarding, and carrier coordination.
• Oversee purchasing and vendor relationships, including freight partners, suppliers, and operational service providers.
• Maintain smooth daily office operations and effective communication between Sales, Service, Finance, and HQ teams.
• Assist Finance and Controlling teams with purchase order management, basic cost analysis, invoice approvals, budget inputs, and reconciliation of expenses.
• Develop, track, and report on KPIs for the Operations team to align performance with organizational goals.
• Ensure compliance with applicable U.S. and international regulations, including Customs, import/export rules, and documentation accuracy.

Operations Manager – Product Sales

• In your first 30 days: learn how Product currently plans and ships, identify the highest-leverage gaps, and propose a lightweight operating model.
• Within 90 days: stand up the core operating cadences (planning cycles, product reviews, roadmap and execution tracking) and define the PM tool stack.
• Own and evolve the operating system Product uses to plan, track, and communicate work — roadmaps, planning artifacts, and execution tracking — in close partnership with Engineering.
• Design and run lightweight operating cadences (planning cycles, product reviews, execution check-ins) without adding unnecessary process.
• Improve visibility into priorities, progress, and decisions across the product organization.
• Identify where automation, AI, and agents can materially change how product work gets done, and turn those ideas into adopted capabilities.
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions to raise the bar and accelerate learning across teams.
• Be the internal voice of the customer and ecosystem: build structured feedback loops and synthesize signal into roadmap inputs.
• Over time, own PM onboarding and enablement, and partner with Product leadership to reinforce a high-performing product culture (Product All Hands, summits / onsites).

Product Operations Lead

• Own the day-to-day resolution of risk and fraud cases for the HELOC product
• Review and action risk alerts, monitor transactions, investigate flagged accounts and suspected fraud or account takeover, perform identity verification on failed authentication (magic link) events, and conduct homeowner cashout review
• Communicate directly with borrowers to verify activity and resolve issues, and serve as the escalation point for risk events, escalating to Business Credit Risk, Compliance, or Tech as needed
• Manage a high volume of cases accurately and within established service-level timelines
• Cross-train on and support the broader post-approval operations casework, including HELOC closing and recording issue resolution, account booking, AVM requests, customer dispute investigation and resolution, and vendor coordination
• Provide coverage for the operations team as needed and communicate directly with borrowers to drive issue resolution
• Support audits, compliance reviews, and internal reporting across risk and operations workflows
• Identify areas of efficiency improvement and automation across the risk and operations workflows
• Surface where manual processes can be streamlined or automated, help define the requirements for those improvements, and partner with Engineering, Product, and vendors to implement them over time
• Help determine which work is ready to automate and which still requires the investigative human layer
• Define and maintain standard operating procedures across the risk function and the cross-trained operations work, updating them as common issues emerge
• Support the related change management efforts
• Perform other duties as assigned based on business needs

Product Operations Specialist, Risk

• Collaborate with Product Management, Engineering, Operations and cross-functional teams to build and deliver scalable, high-quality solutions
• Be the voice of customer to inform product development in a data-driven approach
• Optimize processes, dashboards and cadence to drive input collection, prioritize product development and land products
• Identify, design, and implement AI-enabled workflows and automation to reduce manual work, improve operating efficiency, and scale internal processes
• Lead by example in writing clean, maintainable, and efficient documentation and process flows
• Serve as a key partner to Product Managers, providing operational insights and support throughout the product lifecycle
• Drive continuous improvement initiatives to enhance product operations and overall business performance
• Lead special cross-functional projects in unexplored areas, including opportunities to apply AI and automation to improve how teams work

Product Operations Manager

• Own and lead complex operational domains supporting software licensing and entitlement execution for HPE Networking products.
• Partner closely with Networking Product Line Managers across Juniper, Aruba, and Mist portfolios.
• Translate product and licensing requirements into operational workflows and system requirements within licensing and supply chain platforms.
• Serve as a subject-matter expert on software licensing behaviors, including subscriptions, entitlements, renewals, and product-specific nuances.
• Act as an escalation point for complex or non-standard licensing issues, applying sound judgment to balance risk, customer impact, and scalability.
• Collaborate with Product Management, Engineering, Sales Operations, Finance, IT, and Supply Chain teams to ensure end-to-end alignment.
• Identify operational gaps and leverage AI and automation to scale operations, drive process improvements, and reduce manual effort.
• Provide informal mentorship and contribute to documentation, standard operating procedures, and readiness efforts.
• Set up, test, and deliver licensing and fulfillment solutions for new product introductions, incremental SKU requirements, and new or enhanced product capabilities.

Senior Licensing Product Operations Expert

• Develop and maintain systems and processes to track product performance
• Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them
• Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)
• Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
• Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
• Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
• Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities.
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
• Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
• Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
• Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why

• Build and scale the systems that power model and product evaluations across Harvey
• Run intake, triage, and prioritization for the evaluation request queue, routing capacity to the highest-value coverage gaps
• Embed evaluation workflows and readiness checkpoints into the product development lifecycle
• Create the single source of truth for evaluation status, results, history, and launch readiness
• Turn Expert-designed evaluation methodologies into scalable, repeatable operational processes
• Manage human data providers and stand up our internal contract-attorney pipeline, ensuring evaluation quality meets legal standards
• Work with Engineering and Research to improve evaluation tooling, automation, and dashboards
• Drive evaluation readiness for major product and model launches across geographies and jurisdictions
• Document and operationalize evaluation governance as complexity increases
• Help define how Harvey ensures model accuracy, reliability, and trust at global scale

Senior Product Operations Manager – Evaluation

• Support operational readiness for live sports launches and ongoing event execution across FOX DTC / FOX ONE platforms
• Partner cross-functionally with Product, Engineering, Program Management, Content Operations, Editorial, Programming, and Customer Support teams to coordinate live sports workflows and drive issue resolution
• Build, document, and improve scalable product operations processes, playbooks, and tools that support live sports events and other high-priority launches
• Monitor and manage the operational nuances of sports, including shifting schedules, event timing, blackout and entitlement scenarios, metadata accuracy, and regional considerations
• Help define pre-event, in-event, and post-event operational procedures to ensure a high-quality viewer experience during live sports moments
• Identify operational risks, gaps, and dependencies across live sports experiences, escalating issues quickly and partnering with stakeholders on mitigation plans
• Analyze event performance, operational trends, support signals, and workflow pain points to recommend improvements that enhance execution and user experience
• Serve as a key operational stakeholder for live sports initiatives, ensuring product changes and launches are aligned with the realities and pace of live event programming
• Support coverage planning and execution needs tied to live sports calendars, including availability during nights, weekends, and other timeframes driven by event schedules

Staff – Product Operations, Sports

• Voice of Customer — Product
• Own the end-to-end VOC program for product: collecting, synthesizing, and distributing customer insights from NPS, support signals, sales calls, and Gong/call analysis
• Deliver actionable synthesis, not raw data to product, PMM, CX, and leadership so teams can act on what customers are saying
• Build and maintain systems and tools for routing the right insights to the right teams at the right time
• Customer Advisory Board (CAB)
• Own CAB end-to-end: recruit and manage the member list, set cadence and agenda, facilitate sessions when needed, and close the loop with participants
• Translate CAB conversations into structured input that directly informs roadmap and prioritization discussions
• Early Access Program
• Own the Early Access group. Helping recruit the right customers, coordinating with PMs on what is being tested, and managing communication cadence so participants feel valued and stay engaged
• Gather and synthesize structured feedback during access periods to support go/no-go and refinement decisions
• Product Analytics & KPI Reporting
• Own and administer Pendo as the primary product analytics tool — ensuring features, pages, and events are properly tagged and instrumentation is accurate and up to date
• Partner with Engineering and Product to audit tagging coverage, close gaps, and maintain data integrity so adoption reporting can be trusted
• Establish and enforce tagging standards and naming conventions so data is consistent across the product and over time
• Own creation and maintenance of product adoption metrics and key product KPIs including feature adoption, engagement trends, and usage patterns by customer segment
• Build and maintain the dashboards and reports that PMs and leadership rely on to understand product health and make prioritization decisions
• Connect quantitative usage data with qualitative VOC signals to surface the insights that matter most
• Go-to-Market Readiness & Artifact Creation
• Work closely with PMM, CX, Sales, and Support to ensure the right product context flows to the right teams ahead of launches and updates
• Assist in writing and producing the artifacts the product team needs: such as product briefs, internal and external release notes, screenshots, demos, etc.
• Own the quality and timeliness of these outputs. This is a producing role, not a delegating role
• How We Work (AI-First Product Operations):
• We operate as an AI-first product organization. That means:
• Using AI tools daily to automate repetitive PM workflows — call transcript summarization, feedback tagging, competitive intel pulls, release note drafts, and research briefs
• Treating AI as a force multiplier for synthesis and insight, not just documentation
• Building automated processes that keep data and reporting current without manual overhead
• Continuously identifying the next workflow to accelerate and then actually building it
• We are not layering AI onto old workflows, we are redesigning how product work gets done.

• Work with the Director of Product Strategy & NPI to take existing process documentation to a production-ready state — adding detail, building consistency, and closing gaps across both MTO and non-printed finished good pipelines
• Facilitate working sessions with the NPI, Sourcing, Quality, and Product Development teams to validate process logic, surface edge cases, and pressure-test documentation against real launch scenarios
• Flag decisions that require Director or cross-functional sign-off rather than resolving them unilaterally; maintain a clear log of open items and owners throughout
• Translate finalized process documentation into structured, tool-ready logic for the Airtable build; serve as the process SME in configuration sessions to ensure the build reflects operational reality
• Identify and resolve process ambiguities before they become tool build problems; own the handoff between process definition and technical configuration
• Support user acceptance testing and adoption readiness ahead of tool launch within the contract window
• Maintain a clear view of workstream status, open decisions, and sequencing dependencies; surface risks to the Director proactively before they affect the build timeline
• Own meeting facilitation and decision documentation across internal stakeholders throughout the engagement

Product Operations Lead – Contract

• Own and orchestrate the annual and quarterly strategic planning cycle for the Product and R&D organization, including goal-setting (OKRs/MBOs), investment prioritization, and portfolio review.
• Partner with CPO, VP Product, VP Engineering, and Finance to develop multi-year product investment strategies and resource allocation frameworks.
• Translate business strategy into actionable operating plans; maintain a live view of strategic commitments, resource coverage, and trade-offs.
• Identify, scope, and personally drive high-priority cross-functional initiatives that cut across Product, Engineering, Finance, Sales, and Customer Success.
• Enhance product operations function: product launch readiness, go-to-market coordination, release management, and feedback loop integration.
• Communicate program status, strategic progress, and operational health clearly to C-level executives and board stakeholders.

Senior Manager, Product Operations

• Own and formalize customer and GTM feedback mechanisms including Product Feature Requests (PFRs), customer advisory inputs, sales pipeline insights, and structured product feedback workflows.
• Establish scalable processes for gathering, organizing, prioritizing, and communicating customer requirements across Product and Engineering organizations.
• Partner closely with Product and Engineering leadership to drive roadmap planning, prioritization discussions, release coordination, and execution tracking.
• Serve as a cross-functional operational bridge between Sales, Customer Success, Solutions Engineering, Product Management, and Engineering teams.
• Build and maintain operational workflows that improve product delivery timelines, release coordination, prioritization visibility, and execution accountability.
• Coordinate roadmap reviews, prioritization meetings, release planning sessions, and ongoing product operations cadences across departments.
• Translate customer, market, and field feedback into actionable operational insights that support product strategy and development initiatives.
• Help define and operationalize product lifecycle management processes, including intake, triage, prioritization, escalation, and delivery tracking.
• Develop reporting mechanisms, dashboards, and operational metrics that improve visibility into roadmap status, feature delivery, customer requests, and product improvement initiatives.
• Identify operational bottlenecks across product development and cross-functional execution workflows and implement scalable process improvements.
• Support executive leadership with roadmap communications, prioritization discussions, operational reporting, and strategic planning activities.
• Coordinate cross-functional initiatives spanning Product, Engineering, GTM, Customer Success, Marketing, and Executive teams.
• Help drive organizational alignment between customer demand, product strategy, technical feasibility, and delivery execution.

Product Operations jobs in California

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Group Product Manager, Financial Systems

Associate Director, Technical Operations – Drug Product

Lead, Product Operations

Product Engagement Specialist, User Operations

Product Engagement Manager, User Operations

Product Owner, D365 Finance & Operations

Staff Product Operations Manager

Operations Manager – Product Sales

Product Operations Lead

Product Operations Specialist, Risk

Product Operations Manager

Senior Licensing Product Operations Expert

Product Operations Lead

Senior Product Operations Manager – Evaluation

Staff – Product Operations, Sports

Product Operations Manager

Product Operations Lead – Contract

Senior Manager, Product Operations

Director of Product Operations