Product Manager

• Builds internal and external coalitions and alignment on product strategy and execution.
• Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.
• Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction.
• Routinely leverages feedback into insights; and builds products and services that delight and inspire.
• Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets.
• Owns internal financial targets and customer net promoter and satisfaction goals.
• Oversees the integration of strong risk and security controls.
• Ensures compliance to laws and regulations.
• Able to work directly with technologists to deliver.
• Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
• Develop and execute a strategy to drive resilient, performant and scalable Zelle® event architecture— mitigating risk and improving service quality to support future growth.

Principal Product Manager – Zelle Platform

• Define, own, and communicate the product vision, strategy, and roadmap for retail channel systems—ensuring alignment across technology, business, and leadership teams.
• Oversee systems supporting branch experiences, lending solutions, and video banking, ensuring they are maintained, enhanced, and continuously improved to meet evolving member needs.
• Manage and prioritize the product backlog, balancing “keep the lights on” (KTLO) work with enhancements and strategic initiatives to maximize impact.
• Translate business needs into user stories and acceptance criteria, guide delivery teams, and accept completed work—ensuring high-quality outcomes aligned to expectations.
• Act as a connector across teams—partnering with business leaders, product teams, tech teams, and vendors to align priorities and drive execution.
• Manage vendor-supported systems and relationships, ensuring performance, reliability, and alignment with BECU’s goals.
• Identify gaps, inefficiencies, and manual processes, then break down complex problems into actionable solutions that improve workflows and scalability.
• Lead and participate in quarterly planning, capacity discussions, and roadmap alignment to ensure successful delivery across initiatives.
• Incorporate feedback and insights from frontline teams and members to continuously refine product capabilities and resolve complex issues or escalations.
• Mentor junior team members and foster knowledge sharing to strengthen team capabilities and support long-term growth.

Senior Product Owner – Retail Channel Experience

• Comprehend market trends and needs, develop product concepts, get stakeholders buy in, and secure funding from management
• Own the entire life cycle of the product from inception, through development, market launch, and all the way to eventual retirement
• Develop product definition including value proposition, target users/customers, business rationale, competitive assessment, and potential differentiation
• Lead a cross functional team with members from vertical business units, engineering, program management, documentation, ecosystem, and marketing to manage product evolution
• Comprehend developer/user needs, gather feedback on the product, and drive development of new features and overall product direction
• Define product requirements, lead feature prioritization, and drive product approval reviews for each release
• Support engineering during product development in proactively addressing issues and risks
• Monitor product adoption and impact to the business, be proactive in partnering with vertical business units and ecosystem teams to identify challenges and take appropriate actions to address them
• Develop and maintain product roadmaps to convey a high-level visual summary of direction, categories, priorities, and key feature introductions/enhancements in upcoming releases
• Build and maintain strong relations with internal stakeholders across functions, industry partners, and customers
• Participate in industry events and deliver product presentations and demonstrations
• Support marketing in developing product briefs and collateral for external communication
• Collaborate effectively with partner organizations including business units, engineering, marketing, and other relevant stakeholders.

Edge AI Software Product Manager

• Define and execute the platform strategy and roadmap for shared services
• Establish governance, standards, and best practices for internal APIs, authentication, access control, & inter-domain integration
• Partner with domain Product Managers and Platform Engineering to design reusable services
• Champion platform reliability and security working closely with engineering teams
• Conduct in-depth user research and data analysis to understand user needs
• Define KPIs and adoption metrics for platform components
• Facilitate cross-domain prioritization and sequencing of foundational platform work
• Lead iterative delivery and proactively manage technical risks
• Translate technical strategy into high-quality user stories and acceptance criteria
• Advocate for reusability and internal developer experience that supports feature teams

Product Manager – Platform, Healthcare, SaaS, EHR

• Drive Onboarding Product Execution: You’ll own and execute the roadmap for onboarding and access experiences, ensuring timely delivery of high-impact capabilities across login, authentication, and enrollment journeys.
• Deliver Member-Centric Experiences: You’ll design and launch onboarding capabilities such as digital card issuance, wallet integrations, and account onboarding flows that create seamless first impressions for members.
• Translate Strategy into Action: You’ll partner with leadership to bring strategic vision to life, breaking it down into actionable plans, prioritized backlogs, and measurable outcomes.
• Collaborate Across Teams: You’ll work closely with marketing, technology, and vendor partners to align messaging, experiences, and delivery, ensuring consistency across all touchpoints.
• Leverage Technology & Integrations: You’ll guide integrations with origination platforms, open banking systems, and supporting technologies, enabling scalable and modern onboarding solutions.
• Use Data to Drive Decisions: You’ll define KPIs, track performance, and leverage insights to continuously improve onboarding effectiveness, activation rates, and early lifecycle engagement.
• Champion the Voice of the Member: You’ll incorporate member feedback and behavioral insights into product decisions, ensuring experiences are intuitive, valuable, and aligned with member needs.
• Lead Cross-Functional Execution: You’ll align stakeholders across business, risk, compliance, and operations to deliver outcomes while navigating complexity and competing priorities.
• Manage Product Lifecycle: You’ll oversee the end-to-end product lifecycle—from ideation and research through design, development, launch, and optimization.
• Optimize Performance & Outcomes: You’ll monitor product performance, identify opportunities for improvement, and refine the roadmap based on results and learnings.

Senior Product Manager – Onboarding, Access

• Set product direction: Define and own the vision, strategy, and roadmap for complex products, with a focus on onboarding, engagement, open banking and lifecycle journeys.
• Drive business outcomes: Align product strategy to KPIs (utilization, retention, engagement) and define success metrics to enable data-driven decisions.
• Evolve priorities: Continuously refine the roadmap using insights, customer feedback, and performance data.
• Lead cross-functional execution: Drive enterprise initiatives and end-to-end delivery from discovery through launch by partnering across Marketing, Digital Banking, Technology, Cyber/CIAM, UX, and product teams.
• Champion the member experience: Leverage customer insights and behavioral data to inform strategy and deliver cohesive, user-centered experiences.
• Guide product performance: Own portfolio outcomes, prioritization, pricing/growth strategies, and overall product health.
• Provide thought leadership: Stay ahead of industry trends (onboarding, authentication, open banking) and apply insights to product innovation.
• Manage and influence stakeholders: Build trust and alignment across senior leaders and cross-functional partners, effectively communicating priorities, navigating competing interests, and driving decisions without direct authority.
• Lead and scale the team: Manage and develop talent, mentor across levels, and evolve team structure to support future growth.

Director, Product Management – Onboarding & Access

• Own the AI product vision for the Fund Ecosystem
• Partner across Finance, business, and technology teams to define business problems, outcomes, and value hypotheses
• Lead AI ideation and use‑case formulation by translating complex business problems into clearly defined, value‑driven AI capabilities
• Orchestrate AI intake and prioritization processes across the Fund Ecosystem
• Proactively identify, assess, and manage risk across the AI lifecycle
• Work closely with risk and governance partners
• Drive the design and continuous improvement of the technical solution
• Influence and collaborate with cross-functional teams to create standard processes that drive significant change to the client experience

Senior AI/ML Product Manager

• Responsible for product strategy, including maintaining the SAP roadmap for contract and chargeback enhancements
• Develop strategies that improve contract accuracy, reduce disputes and accelerate chargeback recovery based on best practice and latest innovation within SAP
• Define business requirements in partnership with business sponsors, TPO and System Engineering teams for new and modified business applications, product, or client requests
• Discuss and influence technical design of associated applications as well as the ability to guide technical support
• Apply Evernorth project tools and methodologies to advance business applications, products, or client requests
• Provide input and insight into technical design of new and existing business applications
• Participate in essential meetings, ceremonies, and release planning conversations to ensure training or documentation resources support a successful adoption
• Communicate and report on progress regularly with business stakeholders or clients
• Prioritize and manage workload and meet project deadlines

Senior Product Management Advisor, SAP Order-to-Cash

• Own and support product initiatives focused on marketplace growth, booking conversion, and customer experience.
• Partner with SEO/SEM, Brand, and Growth teams to improve traffic efficiency, ROAS, and customer acquisition performance.
• Collaborate with Engineering and third-party partners on marketplace and inventory integrations.
• Translate business needs into clear product requirements, user stories, and prioritized roadmaps.
• Support experimentation efforts including A/B testing, pricing optimization, and conversion analysis.
• Analyze marketplace performance metrics, customer behavior, and funnel data to identify improvement opportunities.
• Partner cross-functionally with Data, Finance, and Franchise Operations teams on strategic initiatives and forecasting.
• Support continuous improvement initiatives by identifying process enhancements and operational efficiencies.
• Contribute to a collaborative work environment that promotes innovation, communication, and accountability.
• Other duties as assigned because every day is different in hospitality!

• Own day-to-day management and optimization of custodial platform integrations (Fidelity, Schwab, Pershing)
• Act as primary liaison between the firm and custodial partners, managing relationships and escalations
• Identify and implement process improvements to enhance operational efficiency and advisor experience
• Collaborate with Operations, Technology, and Advisory teams to align custodian workflows with business needs
• Support onboarding and transition of advisors and offices, including account setup, transfers, and data integration
• Ensure data accuracy, reconciliation processes, and compliance with custodial requirements
• Monitor and evaluate custodian platform updates, tools, and capabilities
• Develop documentation, training materials, and best practices for internal users
• Partner with vendors and internal teams on integrations and system enhancements
• Track and manage issues, resolutions, and process improvements related to custodial platforms

Product Owner

• Define, communicate, and manage product vision, strategy, and roadmaps for a focused portfolio of digital experiences supporting prospective students through key enrollment decision moments.
• Translate strategy into actionable requirements, including user stories, acceptance criteria, user journeys, and prioritization decisions.
• Monitor, analyze, and report on product KPIs to identify opportunities for optimization, engagement, and progression toward request for information, application, and enrollment.
• Partner with stakeholders to identify student pain points, analyze issues, and design scalable long-term solutions.
• Evaluate and incorporate emerging technologies, including AI and automation, to improve digital experiences and operational efficiency.
• Conduct competitive analysis, market research, and trend monitoring to surface opportunities for innovation and differentiation.
• Collaborate closely with design, engineering, content, research, analytics, marketing, and enrollment teams to deliver cohesive, student-centered experiences.
• Facilitate workshops, discovery sessions, sprint planning, and other product development activities from concept through launch.
• Create strategy documents, presentations, and executive updates that clearly communicate product direction, priorities, and outcomes.
• Contribute to a culture of experimentation, continuous learning, and innovation; constructively challenge existing thinking to improve the student experience.

• manage the complete lifecycle of the assigned suite of products and/or systems
• execute the Bank's deposit and product strategy and roadmap
• provide hands-on leadership to bring complex initiatives and innovations to life
• responsible for business case development, cross-functional delivery, and ongoing product optimization
• conduct market research, monitor industry and regulatory trends
• collaborate with senior leaders and cross-functional partners

Liquidity Product Manager

• Lead or participate in variety of complex functions within the digital marketing delivery environment
• Contribute to large-scale planning related to the execution of the digital strategy
• Review and analyze complex strategy, customer experience, analytics/research or product management that require an in-depth evaluation of variable factors
• Be a self-starter, able to multi-task, work well under tight deadlines, and be comfortable working with technical and business teams
• Be part of a scrum team and participate in daily standups, lead refinement sessions, author/refine user stories, attend size/commit sessions, and provide feedback in team and project retrospectives
• Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve issues and achieve goals
• Work closely with Product Owner and/or LOB, to understand prioritization of stories, and to elicit detailed functional and non-functional requirements
• Produce technology solution artifacts that fulfill business requirements – including Jira Stories utilizing Wells Fargo AI tools, Use Cases, Business Rules and Supplemental (Non-Functional) specifications – for complex capabilities
• Ensure the team has a healthy, well-groomed backlog aligned to near- and long-term goals.
• Provide clear direction while enabling strong collaboration across engineering, architecture, and delivery leads
• Coordinate communication and information flow between product, business and technology teams
• Accept completed work based on agreed criteria and validate business outcomes
• Communicate delivery status, risks, and dependencies to mid-level and senior leaders
• Partner with other Product Owners to manage cross-team dependencies and shared services

Digital Product Owner, Middleware – Orchestration Services

• Act as the primary point of contact for product-related decisions
• Collaborates with engineering, design, Quality Assurance (QA), and business stakeholders to define and communicate the product vision and roadmap
• Maintains, prioritizes, and refines the Agile Release Train (ART) and system backlog (features, enablers, systemic improvements)
• Defines ART objectives, acceptance criteria, and measurable outcomes
• Validates acceptance/readiness for system integrations and releases
• Balances capacity between Keeping the Lights On (KTLO) and new work and be able to defend value tradeoffs
• Anticipates and identifies cross‑team dependencies and systemic risks
• Provides quantitative inputs for metrics such as predictability, velocity trend, carryover, defect leakage, etc. and makes prioritization decisions based on value, risk, and effort
• Advocates for investments that improve quality, flow, and agile maturity
• Participates in sprint planning, reviews, and backlog grooming
• Tracks product performance and recommends improvements
• Translates business demand for portfolios (Acquire to Retire, Source to Pay) into actionable backlog items
• Makes critical decisions on feature prioritization based on business demand, Return on Investment (ROI), and customer feedback
• Defines product vision, roadmap, and growth opportunities to align with organizational goals
• Ensures the team delivers usable data products (datasets, dashboards, insights)
• Defines requirements and accept user stories during Scrum meetings, including planning, reviews, and retrospectives
• Makes critical decisions on feature prioritization based on market demand, ROI, and customer feedback
• Reviews deliverables and ensure they meet acceptance criteria

Product Owner – Senior

• Articulate vision, roadmap and technical requirements for data and analytics capabilities, processes and tools to enable prioritized use cases across the enterprise or business unit
• Act as the primary liaison between Data Science and ML Ops teams, translating business and technical requirements into actionable platform capabilities, migration plans, and backlog priorities.
• Lead requirements gathering, prioritization, and execution planning for the migration of data science workloads, models, and analytical processes to the enterprise ML Ops workbench.
• Manage and prioritize a balanced product backlog that includes new features, technical debt, operational risks, platform enhancements, and defect remediation, ensuring alignment with Product-Oriented Thinking and Delivery (POTD) principles and business outcomes.
• Partner with engineering and platform teams to identify, troubleshoot, and resolve data availability, data quality, and platform integration issues impacting data science and analytics use cases.
• Define and monitor adoption, performance, and value realization metrics associated with data science platform modernization and migration efforts.
• Advocate for data management best practices, governance requirements, and operational excellence to ensure trusted, scalable, and compliant use of enterprise data assets.
• Develop and maintain the data product roadmap; scopes and prioritizes activities based on the CDO, business, and user impact which defines product enhancements for both short-term and long-term.
• Gain a deep understanding of end-user needs and experience (internal data consumers), identify and fill product gaps and generate new ideas that grow adoption and improve user experience
• Define requirements for the Data Technology team on data processing and storage to facilitate a variety of analytics use cases such as effective analysis and reporting, data science exploration and model development, and data quality and anomaly detection
• Set and achieve success metrics to meaningfully improve business results, focusing on what success looks like for our internal data consumers and how accessible data and insights could help them deliver enterprise value
• Act as a product evangelist to build awareness, understanding, adoption, and buy-in
• Support the company’s commitment to risk management and protect the integrity and confidentiality of systems and data.
• Oversee the integration of strong data governance, risk and security controls.

Senior Lead Data Product Manager

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams.
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area.
• Partners with change partners and key stakeholders to assist with preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk.
• Leverages existing change management routines, as needed.
• Executes robust test plan (user acceptance testing, production validation).
• Demonstrates proficient knowledge in multiple business or system domains and capable of contributing to agile team at the project level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Development Product Owner I – Desktop Tools

• Lead a team that supports P&C product P&L at a state level
• Accountable for achievement of property and casualty (P&C) insurance profit and growth targets on a state product basis
• Develop strategic vision and tactical plans to profitably expand USAA product line market share
• Focus on state level product competitive and financial KPIs to anticipate and react to potential trends
• Identify opportunities to make impacts across P&C, which drive best practices and innovation across the organization
• Responsible for developing and implementing state level P&C product line strategies
• Effectively communicate complex ideas and strategies to key business stakeholders
• Work with complex large data sets and develop analytical insights for implementation
• Build credibility with and influence cross-functional business partners and senior leadership
• Drive alignment between key business partners to achieve strategic goals at a state level
• Partner with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationships with local regulatory agencies and industry organizations
• Lead regular business reviews to align knowledge of state performance
• Represent Product Line Leader on a national basis as subject matter expert in strategy, product enhancements, underwriting, pricing, marketing, and other initiatives
• Build, develop, and lead a team of individual contributors through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, P&C Product Management – State Management

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities into initiatives and drives execution strategy.
• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs.
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses.
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity for improvements; follows through to ensure applicable improvements are implemented.
• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership.

Lead Digital Product Manager

• Serve as the Product Owner for assigned enterprise backend platforms, ensuring alignment to business objectives, technical strategy, and operational priorities
• Own product prioritization decisions, balancing near-term operational needs, risk reduction, and long-term platform strategy
• Develop and maintain annual product roadmaps and lead quarterly planning activities
• Identify and manage dependencies and sequencing across multiple products and workstreams
• Maintain end-to-end ownership of the product backlog, including backlog buildout, grooming, refinement, and prioritization
• Translate complex technical, operational, and compliance requirements into clear, actionable user stories
• Perform significant administrative and documentation activities, including requirements documentation, process flows, and platform artifacts
• Partner closely with Scrum Masters and Engineering teams to support sprint planning, execution, and delivery
• Demonstrate working knowledge of Site Reliability Engineering (SRE) or Site Reliability Center operating models
• Partner with engineering and operations teams to ensure solutions meet enterprise standards for availability, reliability, performance, and observability
• Engage with technical and business stakeholders to gather requirements, align priorities, and manage expectations
• Support vendor relationship management, including participation in vendor evaluations, roadmap discussions, and contract conversations

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