Senior Product Support Manager

Caterpillar Inc.

Senior Product Support Manager leading and managing teams for technology deployment and support at Caterpillar. Collaborating with customer account teams and enhancing service excellence.

Posted 7/22/2026full-timeMossville • Arizona, Illinois, North Carolina • 🇺🇸 United StatesSenior💰 $147,760 - $221,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service leadership, data analysis for performance improvement, and effective communication of quality feedback. Proficient in managing customer onboarding processes and establishing partnerships to enhance customer experience in construction technology.

Highest-signal resume keywords

Customer Service LeadershipData Analysis6 Sigma Green BeltTelematics ExperienceSite Safety Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven Decision MakingPerformance ImprovementQuality ManagementCustomer OnboardingConstruction Technology

Soft Skills

Strong Customer FocusEffective LeadershipCommunication Skills

Tools & Technologies

TelematicsSite Grading TechnologiesSite Network Capabilities

Certifications & Qualifications

6 Sigma Green Belt

Industry Keywords

Customer SupportQuality DefectsAftermarket Experience

About the role

Key responsibilities & impact

Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams
Establishing effective linkages, partnerships, and best practices with business partners and internal functions.
Developing and analyzing data and information to identify and prioritize opportunities for improving performance and customer experience during customer onboarding (deployment and training) for construction technology.
Managing the quality feedback loops to ensure lessons learned on quality defects are communicated back through the primary support channels.

Requirements

What you’ll need

Bachelor’s Degree in an accredited Engineering, Marketing, or equivalent focused curriculum.
Experience in customer service leadership capacity will also be accepted in lieu of a degree.
6 Sigma Green Belt experience
Product/customer support, quality, or aftermarket related experience
Experience with telematics, site grading technologies, site network capabilities, site safety systems

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement