Product Designer

• Serve as the creative point of contact for clients - fielding design questions, presenting creative direction, and ensuring client satisfaction with design work
• Oversee design quality across all conversion and retention pods
• Manage and mentor digital designers on your team
• Ensure consistency, brand alignment, and CRO best practices across all design work
• Design Shopify UI/UX - landing pages, PDPs, collection pages, carts, checkout experiences
• Design email and SMS creative for retention campaigns and flows
• Collaborate with Senior PMs, Retention Strategists, and Tech Leads to deliver client work
• Establish and maintain design standards, templates, and processes
• Review and provide feedback on all design work before it ships
• Stay current on e-commerce design trends and CRO best practices

Design Lead – DTC Agency

• You will work alongside developers, Product Managers, and the Squad Leader, serving as the design authority and the users' advocate for our digital products.
• As a Product Designer, you will have the opportunity to act across all activities, from conception to prototyping, validation, and testing.
• The Tech Corporate Design Management is responsible for the experience and evolution of the digital products that support the Group's core corporate processes, with a focus on efficiency, automation, and integration across critical business areas.

Product Designer III – Tech Corporate

• Map and design journeys: Define navigation flows, decision trees, scripts, and information architecture specific to conversational interfaces (chatbots, virtual assistants, messaging channels).
• Research and validation: Conduct user research, dialogue usability testing, and data analysis to understand needs, behaviors, and communication friction points.
• Specialized prototyping: Create wireframes, conversation flows, and prototypes to validate and refine interactions with users and internal stakeholders.
• Tone and voice assurance: Develop and apply the brand's personality, tone, and voice in interactions, ensuring natural, fluid, inclusive language focused on problem-solving.
• Data-driven decisions: Analyze interface performance metrics and run tests to optimize existing flows.
• Collaboration and design advocacy: Present and defend design and UX writing decisions, explaining the strategic rationale behind flow and microcopy choices.

Mid-level Product Designer

• Dive into operations by conducting shadowing sessions, interviews, and usability tests with agents to understand current system usage;
• Prototype solutions by creating flows, wireframes, and high-fidelity prototypes in Figma, respecting — and when appropriate challenging — Salesforce standards;
• Collaborate with Product Managers and Developers to ensure designs are technically feasible and meet business KPIs, such as reducing Average Handle Time (AHT);
• Map journeys by creating Service Blueprints and interaction flows to represent support scenarios;
• Advocate for internal users by being the voice of agents in the squad's product decisions.

Product Designer – UX/UI, Mid-level

• This person will analyze, apply critical thinking, conceive, propose, design, and implement the optimal journey for the end customer, always focusing on the most critical problems and maintaining constant dialogue with peers (Project Managers, Developers, and Business Areas).
• Will work on studying and applying specific language, which varies per client and product, for conversational interfaces within the UX design workflow, interacting with clients, business teams, and technical teams.
• Design and propose interface architecture according to Mutant Methodology and market best practices.
• Develop functional prototypes: Sample Dialogs, Wireframes, etc.
• Will be involved in validation and monitoring of interface development alongside peers.
• Presentations for internal and external clients, benchmarking, heuristic evaluations, etc.
• Conduct usability testing, focus groups, etc.
• Functional specifications for the interface.
• Prepare reports based on evaluations, diagnostics, research and usability tests, and detailed reports of customer navigation and other monitoring KPIs.

UX Designer

• Map, analyze and evolve the acquisition journey with an end-to-end view (top to bottom of the funnel);
• Identify improvement opportunities based on behavioral data, metrics and user research;
• Create flows, wireframes and prototypes focused on conversion, clarity and usability;
• Work closely with Product, Marketing and Engineering to build performance-oriented experiences (CRO);
• Lead and support experimentation initiatives (A/B tests) to optimize the funnel;
• Validate solutions through usability testing and analysis of metrics (conversion, drop-off, journey time, etc.);
• Translate insights into practical improvements that impact acquisition, engagement and revenue;
• Support building a data-driven decision-making culture;
• Ensure consistency of experience across digital channels (website, landing pages, academic platforms).

Senior Product Designer

• Explorar e usar ferramentas de IA para apoiar processos de pesquisa, geração de ideias e criação visual.
• Criar e manter documentações, com apoio de IA, que orientam o uso do Design System da Sigga em diferentes contextos — produto, código, imagens e apresentações.
• Apoiar a criação de wireframes, protótipos e telas no Figma.
• Colaborar com designers, PMs e desenvolvedores para garantir consistência visual e de experiência entre times.
• Ajudar no planejamento e condução de pesquisas com usuários — entrevistas, testes de usabilidade e análise de resultados.
• Participar de sessões com clientes e consultores para coletar insights sobre o uso real do produto.
• Contribuir com a organização e evolução do Design System, documentando componentes, padrões e boas práticas.
• Acompanhar tendências em IA aplicada ao design e trazer referências e experimentações para o time.

Estagiário UX

• The team member will be responsible for mapping quality processes in the IDP, supporting the organization and continuous improvement of journeys.
• Will facilitate alignment between management and product teams, ensuring the integration of strategic requirements.
• Will also incorporate development journeys into the IDP platform.
• Additionally, will conduct user research to identify needs and opportunities for improvement.
• Part of the role is to drive iterative cycles for evolving information architecture and interface design.
• Contributing to the creation of more intuitive and efficient user experiences.
• Figma and FigJam will be used to carry out UX and UI activities.
• The Mosaik CMS, Microsoft 365 suite, and the Business Map management tool will also be used.

Mid-level UX/UI Analyst

• The employee will be responsible for mapping quality processes in the IDP, supporting the organization and continuous improvement of user journeys.
• Will facilitate alignment between management and product teams, ensuring integration of strategic requirements.
• Will also incorporate development journeys into the IDP platform and conduct user research to identify needs and improvement opportunities.
• Responsibilities include driving iterative improvements to information architecture and interface design to create more intuitive and efficient user experiences.
• Figma and FigJam will be used to perform UX and UI activities.
• The Mosaik CMS, the Microsoft 365 suite and the Business Map management tool will also be used.

UX/UI Analyst, Mid-level

• Lead end-to-end design projects, from problem discovery to solution implementation.
• Partner with Product Managers, Engineering, and stakeholders to build simple, efficient experiences aligned with business objectives.
• Conduct user research, interviews, and validations to inform product and design decisions.
• Translate complex problems into clear, intuitive flows, journeys, and interfaces.
• Actively participate in defining product strategy, contributing systemic vision and a user-experience focus.
• Create high-quality prototypes, flows, and specifications with strong attention to detail.
• Use qualitative and quantitative data to guide decisions and measure the impact of proposed solutions.
• Contribute to the evolution of the Design System and ensure experience consistency across products and features.
• Collaborate with other designers through critiques, knowledge sharing, and quality reviews.
• Serve as a technical reference within the team, supporting more junior designers with day-to-day challenges.