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About the role
Key responsibilities & impact- Optimization of the customer journey and experience
- Deep understanding of business flow
- Traceability and measurement of experience through tagging
- Data analysis and Business Intelligence
- Identification and redesign of friction points
- Ensure a smooth transition to human support
Requirements
What you’ll need- Proven experience in Conversational Design (Conversational UX/CUX)
- Journey and flow mapping
- Tagging and data instrumentation (Analytics)
- Prototyping and testing
- Knowledge of contact center platforms / IVR
- UX Research
- Agile concepts
Benefits
Comp & perks- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Conversational DesignJourney MappingData InstrumentationPrototypingTesting
Soft Skills
Customer Experience OptimizationProblem Identification
