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INEX

UX Designer – Temporary, 3 months

INEX

UX Designer responsible for optimizing journeys and experiences in automated communication channels. Focus on URA and turning data into insights for better flows.

Posted 7/9/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Conversational Design and Journey Mapping, with a strong focus on optimizing customer experiences through data analysis and tagging. Proficient in prototyping, testing, and utilizing contact center platforms to enhance user interactions.

Highest-signal resume keywords
Conversational DesignJourney MappingData InstrumentationUX ResearchAgile Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Conversational DesignJourney MappingData InstrumentationPrototypingTesting
Soft Skills
Customer Experience OptimizationProblem Identification
Tools & Technologies
Contact Center PlatformsIVR
Industry Keywords
Business IntelligenceData AnalysisFriction Point RedesignTaggingHuman Support Transition

About the role

Key responsibilities & impact
  • Optimization of the customer journey and experience
  • Deep understanding of business flow
  • Traceability and measurement of experience through tagging
  • Data analysis and Business Intelligence
  • Identification and redesign of friction points
  • Ensure a smooth transition to human support

Requirements

What you’ll need
  • Proven experience in Conversational Design (Conversational UX/CUX)
  • Journey and flow mapping
  • Tagging and data instrumentation (Analytics)
  • Prototyping and testing
  • Knowledge of contact center platforms / IVR
  • UX Research
  • Agile concepts

Benefits

Comp & perks
  • Flexible working hours
  • Professional development opportunities