Patient Navigator

• Commit to 20 hours per month of remote shifts for the 16-week cohort (approximately 5 hours per week, scheduled as two 2-hour shifts twice per week plus one hour in team huddles).
• Screen patients remotely to understand each client's household, income, expenses, and eligibility factors for various benefit programs via text message, chatbot, or Link Health dashboard..
• Complete Lifeline applications end-to-end, including submission via the FCC website (MA) or state-specific in-clinic process (TX).
• Assist clients in accurately completing program applications, using the online portal or Link Health’s enrollment process.
• Follow up on enrolled cases at 24-48 hours, 1 week, and 2-3 weeks to confirm benefit access.
• Process chatbot intake and escalate unclear cases to the state-level Senior Patient Navigator
• Track all activity and enrollment metrics in the Link Health dashboard
• Ensure all client interactions & files remain compliant with privacy & security protocols.
• Communicate professionally and appropriately with the leadership team and Senior Patient Navigators
• Complete all required compliance documentation
• Opportunity to write and publish op-eds, conduct research, and present at conferences

Remote Patient Navigator assisting with government assistance program enrollment

Remote Patient Navigator assisting individuals with enrolling in government assistance programs at Link Health. Focusing on social service navigation and support for economic stability and health outcomes.

• Serve as the primary point of contact for prospective and existing patients
• Provide exceptional customer service while guiding individuals through the patient journey
• Manage patient inquiries, coordinating communication, educating patients on available products and services
• Support the sales and clinical teams, ensuring a seamless patient experience
• Receive, qualify, and track patient leads through the organization's CRM or lead management system
• Contact prospective, current, and previous patients to provide education, answer questions, and generate new patient opportunities
• Conduct outbound calls to follow up on patient inquiries, referrals, and ongoing patient needs
• Build positive relationships with patients, providers, referral sources, and internal departments
• Develop strategic outreach plans to support patient engagement and departmental objectives
• Meet or exceed established call volume, response time, and performance metrics
• Maintain accurate and timely documentation of all patient interactions within designated systems
• Support continuous quality improvement initiatives to enhance the patient experience
• Collaborate with clinical and operations teams to ensure efficient patient support and care coordination
• Maintain confidentiality of patient information in accordance with HIPAA and company policies

Patient Navigator providing exceptional customer service for prospective and existing patients

Patient Navigator providing exceptional customer service to patients through their journey. Responsible for managing inquiries, educating patients on products, and supporting clinical teams.

• Coordinate with patients, healthcare providers, specialty pharmacies, and other stakeholders to ensure pre-and-post-training inquiries are addressed
• Provide multi-channel inbound and outbound, non-promotional, educational disease state and diabetes device support to patients, caregivers and their healthcare professionals while adhering to program talking points and resources
• Provide training support for diabetes medical device such as expectations for device set up, operation, troubleshooting, proper use techniques
• Present educational content in accordance with client-specific procedures, standards and compliance requirements
• Utilize approved scripts, educational materials and client approved program resources to ensure accurate and consistent messaging
• Maintain high-quality customer interactions and superior service standards during all engagements
• Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Modular Medical or Inizio Engage
• Complete all required administrative responsibilities in a timely manner

Diabetes Virtual Patient Navigator providing educational support and device training

Diabetes Virtual Patient Navigator

Diabetes Virtual Patient Navigator at Inizio Engage, assisting patients with diabetes education and device training. Collaborating with healthcare professionals to enhance patient outcomes and experience.

• Help patients schedule and complete their referrals, imaging, procedures, and screenings
• Submit and track prior authorizations and requests for durable medical equipment (DME)
• Gather, organize, and manage patient medical records to support coordinated care
• Work closely with the care team to resolve urgent patient needs quickly and effectively
• Support patients in completing preventive screenings (e.g., colonoscopies, mammograms, labs) and contribute to closing care quality gaps
• Protect patient information at all times by following HIPAA and confidentiality requirements

Patient Experience Navigator supporting healthcare patients with referrals and imaging

Patient Experience Navigator, Medical Assistant

Patient Experience Navigator ensuring patients complete necessary healthcare tests and referrals. Working with care teams to resolve issues and support quality care delivery.

• Responsible for connecting the Cottage Health community with efficient access to care.
• Responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations.
• Communicating directly with clinical staff/offices on pertinent patient information.
• Resolving any general inquiries posed by patients and callers.
• Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

Patient Navigator Specialist connecting Cottage Health community with access to care

Patient Navigator Specialist

Patient Navigator Specialist connecting Cottage Health community with efficient access to care. Scheduling appointments, verifying insurance, and communicating directly with clinical staff on patient information.

• Provide personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments
• Assist with insurance verification, maintaining and handling documentation, and scheduling of appointments
• Partner with the clinical care team to ensure a timely diagnosis and treatment
• Optimize patient outcomes and ensure seamless experience for the patient and family
• Identify barriers and assist with additional resource support

Patient Services Navigator coordinating oncology care at Banner Health

Patient Services Navigator – Oncology

Patient Services Navigator ensuring seamless communication and coordination for oncology patients at Banner Health. Serving the clinical care team to optimize patient outcomes in Gilbert, Arizona.

• Provide live patient support for appointment scheduling and care coordination
• Offer basic clinical education and appointment preparation guidance
• Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams
• Follow up with patients, providers, and partners to ensure services are accessed as planned
• Track patient needs through to resolution
• Identify and research barriers impacting care access
• Prioritize open cases to ensure timely support
• Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery
• Work cooperatively with internal teams to meet service goals
• Escalate complex or out-of-scope situations appropriately
• Support departmental improvement initiatives
• Assist with user acceptance testing for system updates and enhancements
• Mentor new team members as needed

Patient Navigator providing compassionate healthcare navigation support

Patient Navigator providing healthcare navigation support at Health Advocate. Assisting patients in appointment scheduling, care coordination, and removing access barriers.

Patient Navigator jobs in United States

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Patient Navigator

Patient Navigator

Diabetes Virtual Patient Navigator

Patient Experience Navigator, Medical Assistant

Patient Navigator Specialist

Patient Services Navigator – Oncology

Patient Navigator