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Patient Services Navigator – Oncology
Banner HealthPatient Services Navigator ensuring seamless communication and coordination for oncology patients at Banner Health. Serving the clinical care team to optimize patient outcomes in Gilbert, Arizona.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care coordination, including insurance verification, documentation management, and appointment scheduling. Possesses strong problem-solving and time management skills to optimize patient outcomes and enhance the patient experience.
Highest-signal resume keywords
Patient Care CoordinationInsurance VerificationMedical TerminologyCustomer Service SkillsHealth Care Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Needs AssessmentDocumentation ManagementAppointment SchedulingMedical Assistant TrainingPatient Care Technician Training
Soft Skills
Time ManagementProblem-Solving SkillsExcellent Communication
Certifications & Qualifications
Patient Navigation Certification
Industry Keywords
Health CarePatient OutcomesClinical Care TeamResource Support
About the role
Key responsibilities & impact- Provide personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments
- Assist with insurance verification, maintaining and handling documentation, and scheduling of appointments
- Partner with the clinical care team to ensure a timely diagnosis and treatment
- Optimize patient outcomes and ensure seamless experience for the patient and family
- Identify barriers and assist with additional resource support
Requirements
What you’ll need- High school diploma/GED or equivalent working knowledge
- Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training
- Two years of health care experience required
- Excellent time management and problem-solving skills
- Ability to meet constantly shifting deadlines and timelines
- Excellent customer service and recovery skills
- Bachelor’s degree in related field preferred
- Working towards obtaining a Patient Navigation Certification
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities