Patient Services Navigator – Oncology

Banner Health

Patient Services Navigator ensuring seamless communication and coordination for oncology patients at Banner Health. Serving the clinical care team to optimize patient outcomes in Gilbert, Arizona.

Posted 7/9/2026full-timeGilbert • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments
Assist with insurance verification, maintaining and handling documentation, and scheduling of appointments
Partner with the clinical care team to ensure a timely diagnosis and treatment
Optimize patient outcomes and ensure seamless experience for the patient and family
Identify barriers and assist with additional resource support

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training
Two years of health care experience required
Excellent time management and problem-solving skills
Ability to meet constantly shifting deadlines and timelines
Excellent customer service and recovery skills
Bachelor’s degree in related field preferred
Working towards obtaining a Patient Navigation Certification

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient Needs AssessmentDocumentation ManagementAppointment SchedulingMedical Assistant TrainingPatient Care Technician Training

Soft Skills

Time ManagementProblem-Solving SkillsExcellent Communication

Certifications

Patient Navigation Certification