Patient Navigator

Patient Link

Remote Patient Navigator assisting individuals with enrolling in government assistance programs at Link Health. Focusing on social service navigation and support for economic stability and health outcomes.

Posted 8/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client engagement skills through effective communication and support in navigating benefit programs, while ensuring compliance with privacy and security protocols. Proficient in utilizing digital tools for tracking and managing client interactions and applications.

Highest-signal resume keywords

Client ScreeningBenefit Program ApplicationsCompliance DocumentationSpanish ProficiencyTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client EnrollmentApplication SubmissionMetrics TrackingChatbot ProcessingRemote Patient Interaction

Soft Skills

Outgoing PersonalityGoal-OrientedEmpathyIntegrityProactive Team Player

Tools & Technologies

Link Health DashboardOnline PortalFCC Website

Industry Keywords

Social JusticeEconomic JusticePrivacy ProtocolsSecurity Protocols

About the role

Key responsibilities & impact

Commit to 20 hours per month of remote shifts for the 16-week cohort (approximately 5 hours per week, scheduled as two 2-hour shifts twice per week plus one hour in team huddles).
Screen patients remotely to understand each client's household, income, expenses, and eligibility factors for various benefit programs via text message, chatbot, or Link Health dashboard..
Complete Lifeline applications end-to-end, including submission via the FCC website (MA) or state-specific in-clinic process (TX).
Assist clients in accurately completing program applications, using the online portal or Link Health’s enrollment process.
Follow up on enrolled cases at 24-48 hours, 1 week, and 2-3 weeks to confirm benefit access.
Process chatbot intake and escalate unclear cases to the state-level Senior Patient Navigator
Track all activity and enrollment metrics in the Link Health dashboard
Ensure all client interactions & files remain compliant with privacy & security protocols.
Communicate professionally and appropriately with the leadership team and Senior Patient Navigators
Complete all required compliance documentation
Opportunity to write and publish op-eds, conduct research, and present at conferences

Requirements

What you’ll need

Outgoing personality and an ability to work with people from a variety of backgrounds
Positive, proactive, and personable team player who is goal-oriented
Ability to work independently and as part of a collaborative team
Strong interest in advancing social and economic justice
Demonstrated ability to work collaboratively to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity
Drive to seek what can be improved and offer ways to fix any potential roadblocks
Comfort admitting what you don't know and recognizing that feedback is part of the learning process
Proficiency in Spanish is preferred.

Benefits

Comp & perks

Unpaid volunteer position