Patient Link

Patient Navigator

• Commit to 20 hours per month of remote shifts for the 16-week cohort (approximately 5 hours per week, scheduled as two 2-hour shifts twice per week plus one hour in team huddles).
• Screen patients remotely to understand each client's household, income, expenses, and eligibility factors for various benefit programs via text message, chatbot, or Link Health dashboard..
• Complete Lifeline applications end-to-end, including submission via the FCC website (MA) or state-specific in-clinic process (TX).
• Assist clients in accurately completing program applications, using the online portal or Link Health’s enrollment process.
• Follow up on enrolled cases at 24-48 hours, 1 week, and 2-3 weeks to confirm benefit access.
• Process chatbot intake and escalate unclear cases to the state-level Senior Patient Navigator
• Track all activity and enrollment metrics in the Link Health dashboard
• Ensure all client interactions & files remain compliant with privacy & security protocols.
• Communicate professionally and appropriately with the leadership team and Senior Patient Navigators
• Complete all required compliance documentation
• Opportunity to write and publish op-eds, conduct research, and present at conferences