Patient Navigator

AmeriPharma

Patient Navigator providing exceptional customer service to patients through their journey. Responsible for managing inquiries, educating patients on products, and supporting clinical teams.

Posted 7/25/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and customer service within a healthcare environment, utilizing CRM systems and maintaining compliance with HIPAA regulations. Strong organizational skills and the ability to manage multiple priorities while fostering positive relationships with patients and internal teams are essential.

Highest-signal resume keywords

Customer Service ExperienceCRM System ProficiencyHealthcare Administration KnowledgeHIPAA ComplianceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SupportCall Center ExperienceDocumentation AccuracyLead ManagementEHR System ExperienceMicrosoft Office ProficiencyOrganizational SkillsTime ManagementOutbound CallingPatient Management Software

Soft Skills

Relationship-Building SkillsActive ListeningProfessional Telephone EtiquetteAbility to Work IndependentlyCollaboration Skills

Certifications & Qualifications

High School DiplomaGEDAssociate's DegreeBachelor's Degree

Industry Keywords

Patient JourneyQuality Improvement InitiativesPatient EngagementConfidentialityHealthcare Environment

About the role

Key responsibilities & impact

Serve as the primary point of contact for prospective and existing patients
Provide exceptional customer service while guiding individuals through the patient journey
Manage patient inquiries, coordinating communication, educating patients on available products and services
Support the sales and clinical teams, ensuring a seamless patient experience
Receive, qualify, and track patient leads through the organization's CRM or lead management system
Contact prospective, current, and previous patients to provide education, answer questions, and generate new patient opportunities
Conduct outbound calls to follow up on patient inquiries, referrals, and ongoing patient needs
Build positive relationships with patients, providers, referral sources, and internal departments
Develop strategic outreach plans to support patient engagement and departmental objectives
Meet or exceed established call volume, response time, and performance metrics
Maintain accurate and timely documentation of all patient interactions within designated systems
Support continuous quality improvement initiatives to enhance the patient experience
Collaborate with clinical and operations teams to ensure efficient patient support and care coordination
Maintain confidentiality of patient information in accordance with HIPAA and company policies

Requirements

What you’ll need

High School Diploma or GED required
Associate's degree or Bachelor's degree in Healthcare Administration, a related field preferred
Minimum of 1–3 years of customer service, healthcare, patient support, call center, or sales support experience
Experience working in a healthcare environment preferred
Experience using CRM systems or Electronic Health Record (EHR) systems preferred
Excellent verbal and written communication skills
Strong customer service and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and time management skills
Proficiency with Microsoft Office (Outlook, Word, Excel, Teams)
Experience with CRM and patient management software preferred
Strong attention to detail and documentation accuracy
Ability to work independently and collaboratively
Professional telephone etiquette and active listening skills
Knowledge of HIPAA regulations and patient confidentiality requirements

Benefits

Comp & perks

100% remote position
Standard business hours with occasional overtime based on business needs