Patient Navigator

Health Advocate

Patient Navigator providing healthcare navigation support at Health Advocate. Assisting patients in appointment scheduling, care coordination, and removing access barriers.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Provide live patient support for appointment scheduling and care coordination
Offer basic clinical education and appointment preparation guidance
Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams
Follow up with patients, providers, and partners to ensure services are accessed as planned
Track patient needs through to resolution
Identify and research barriers impacting care access
Prioritize open cases to ensure timely support
Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery
Work cooperatively with internal teams to meet service goals
Escalate complex or out-of-scope situations appropriately
Support departmental improvement initiatives
Assist with user acceptance testing for system updates and enhancements
Mentor new team members as needed

Requirements

What you’ll need

A High School Diploma or G.E.D. (required)
Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred)
2+ years of experience in customer service, healthcare navigation, or patient support (required)
Experience in care coordination, community resources, or healthcare access (preferred)
Strong communication skills and active listening abilities
Comfort working across multiple systems and documenting accurately
A proactive mindset and strong organizational skills
Commitment to confidentiality and compliance standards
Preferred certifications may include: Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare-related credentials.

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) with company match
Paid time off and paid holidays
Access to Health Advocate programs including EAP and wellness resources
Full training and system support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Appointment SchedulingClinical EducationHealthcare NavigationDocumentation AccuracyUser Acceptance Testing

Soft Skills

Active ListeningProactive MindsetTeam CollaborationMentoring

Certifications

Medical AssistantCommunity Health WorkerEMTSocial WorkerPatient Navigator