Health Advocate

Full-stack Engineer

• Design, build, and maintain RESTful APIs using C#, .NET, and ASP.NET Core
• Develop scalable, secure backend services and integration solutions
• Contribute to front-end development using React and modern SPA frameworks
• Design and optimize SQL Server queries, stored procedures, and database performance
• Build and support CI/CD pipelines using Azure DevOps
• Enhance automated build, test, and deployment processes across environments
• Ensure application performance, reliability, scalability, and maintainability
• Utilize tools such as New Relic and Veracode for monitoring and code security
• Collaborate with cross-functional teams in an Agile/Scrum environment
• Participate in code reviews, testing, troubleshooting, and production support

Principal Software Engineer

Client Services Representative

• Responsible for implementation, communication, and maintaining a strong client relationship with assigned high-level clients
• Serve as the primary contact and liaison for the sales team and assigned high-level clients
• Perform critical information gathering, interpretation of data concerning client specifications
• Act as a project facilitator between sales and the operations team
• Provide support to assigned high-level accounts by responding to inquiries or resolving issues
• Conduct proactive business reviews through analysis and interpretation of data
• Identify and execute opportunities for up-sales with clients as applicable
• Ensure complete and accurate documentation of every client interaction

Client Service Manager

Affiliate Manager

• Recruit, verify, document, and maintain a compliant and responsive affiliate behavioral health network
• Maintain a pipeline of qualified affiliate counselors and behavioral health professionals
• Proactively identify regional coverage gaps and escalate needs appropriately
• Ensure screening activities are documented accurately and timely
• Verify contractor licenses and certifications, confirm affiliates are in good standing
• Conduct phone screenings to evaluate qualifications and review compensation structure
• Upload affiliate professional information accurately and within established timelines

Affiliate Relations Associate

Customer Support

• Provide Direct Support: Handle incoming calls, explain healthcare benefits, services, and provider options clearly.
• Resolve Member Issues: Identify needs, research information, and determine appropriate next steps or referrals.
• Coordinate Follow-Up: Make outbound calls as needed to complete research or deliver updates.
• Maintain Accurate Records: Collect and update member demographic data in the system.
• Ensure Compliance: Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines.
• Collaborate Across Teams: Transfer inquiries to the appropriate internal/external contacts when needed.

Customer Care Associate

Business Development Rep

• Drive New Logo Growth
• Identify, pursue, and close new employer opportunities using a structured, consultative sales process
• Consistently achieve annual sales commitments through disciplined pipeline development and execution
• Activate your existing relationships with local, regional, and national consultants and brokers to uncover RFPs and new opportunities
• Build and deepen partnerships with broker practice leaders across the Mid-Atlantic market
• Develop trusted-advisor relationships with C-suite and senior HR/Benefits leaders at mid-to-large employers
• Own your territory by generating pipeline through broker outreach, direct prospecting, and networking
• Maintain accurate pipeline activity, forecasting, and documentation within Salesforce
• Lead sales presentations, finalist meetings, and executive-level discussions through close

Senior Business Development Executive – Mid-Atlantic

Human Resources

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Benefits Specialist

• Drive new business acquisition through consultants, brokers, and employer relationships
• Identify, pursue, and close new employer opportunities using a proven, structured sales process
• Consistently achieve annual sales commitments through disciplined prospecting and pipeline management
• Activate existing relationships with local, regional, and national consultants and brokers to uncover RFPs and sales opportunities
• Build and nurture long-term partnerships with key broker practice leaders in the Midwest market
• Develop trusted-advisor relationships with C-suite and senior executive stakeholders at mid-to-large employers
• Engage in assertive outbound prospecting, including cold and warm outreach
• Maintain accurate, timely activity and opportunity tracking in Salesforce (meetings, contacts, proposals, forecasts)

Senior Business Development Executive

Claims Specialist

• Resolve Complex Claims Issues: Investigate billing discrepancies, identify errors, and coordinate resolutions among members, carriers, and providers for timely claim processing.
• Coordinate Benefits Across Carriers: Manage cases involving Medicaid, Medicare, motor vehicle claims, and other benefit programs, ensuring proper coordination.
• Educate and Empower Members: Help members understand their benefit plans, educate them on coverage details, and guide them through challenging claims scenarios.
• Ensure Accuracy: Adhere to internal policies, procedures, and federal regulations to process claims in a precise and timely manner.
• Collaborate and Escalate: Partner with team members and escalate unresolved issues to supervisors or carriers when necessary.
• Support Team Growth: Mentor new team members, share best practices, and contribute to continuous process improvements.

Business Intelligence Developer

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• Collaborate with stakeholders to understand needs, ask the right questions, and translate ambiguity into structured, data-driven solutions
• Create scalable data models to support enterprise-level reporting and analytics
• Automate workflows, enhance reporting efficiency, and increase data accessibility across teams
• Maintain consistency and quality across multiple data sources
• Contribute to best practices, support technical initiatives, and mentor junior team members

BI Developer

Product Manager

• Drive Market-Led Product Strategy: Apply Pragmatic Institute principles to ground product decisions in validated market evidence, buyer needs, and competitive insights.
• Translate Insight into Action: Conduct and synthesize market research, NIHITO activities, win/loss interviews, and customer input to define problems, buyer personas, and user journeys.
• Own the Product Roadmap: Define and maintain a prioritized roadmap that aligns market needs, customer value, and business strategy — clearly communicating tradeoffs and decisions.
• Define Clear, High-Quality Requirements: Write detailed product requirements and user stories with acceptance criteria that reflect a deep understanding of user experiences and workflows.
• Champion User Experience: Collaborate with UX Designers to define intuitive, user-centered interfaces and end-to-end journeys.
• Guide Delivery & Quality: Partner with Technology teams throughout development, evaluate technical options, perform acceptance QA, and ensure solutions meet business intent and quality standards.
• Measure & Improve: Define and track product success metrics (KPIs, OKRs) to assess product-market fit and identify opportunities for continuous improvement.
• Collaborate Across Teams: Act as the voice of the customer while working closely with Sales, Marketing, Data & Analytics, Technology, and Operations.
• Use AI as a Multiplier: Leverage generative AI tools to accelerate research, sharpen thinking, increase efficiency, and continuously improve your product craft.

Research Analyst

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