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Evening Benefits Specialist
Health AdvocateBenefits Specialist providing expert support in navigating healthcare benefits choices for Health Advocate. Fully remote role assisting members with understanding and selecting benefits options.
About the role
Key responsibilities & impact- Helping Members Understand Their Benefits
- Answer incoming calls and respond to benefit questions with clarity and compassion
- Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms
- Guiding Open Enrollment & Life Event Decisions
- Support members as they choose benefits during open enrollment, as new hires, or when their life circumstances change
- Compare and contrast plan options so members feel confident in their selections
- Providing Expert Navigation Across Coverage Types
- Discuss Marketplace/exchange plans, COBRA, Medicare, and individual plans
- Help members understand costs, coverage, provider choices, and plan rules
- Research benefit concerns thoroughly and follow through until resolved
- Document all cases accurately while maintaining strict confidentiality
- Ensure compliance with HIPAA, COBRA, ACA, and all federal regulations
- Build trust quickly over the phone. Provide objective, empathetic guidance—no sales, no quotas, just real support
Requirements
What you’ll need- Minimum 1–2 years of customer service and benefits experience
- Minimum of 1 year of call center experience, preferably in a healthcare, insurance, or benefits environment
- Minimum of 1 year of hands-on Medicare knowledge, including Medicare Advantage, Part A/B/D, and supplement plans
- Strong Communication & Listening Skills
- Comfortable using MS Word, Excel, and internal systems
- Strong documentation, accuracy, and time-management skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medicare knowledgeMedicare AdvantagePart APart BPart Dsupplement plansbenefits experiencecustomer servicecall center experiencedocumentation
Soft Skills
communication skillslistening skillsempathytime-managementaccuracytrust-building