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Seasonal Benefits Associate
Health AdvocateSeasonal Benefits Advocate aiding members navigate their benefits and resolving issues. Join Health Advocate's dedicated team simplifying healthcare and supporting individuals' decisions through this important role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and benefits administration, with a strong focus on clear communication and problem-solving. Proficient in managing high call volumes while ensuring accuracy and member satisfaction.
Highest-signal resume keywords
Customer Service ExperienceBenefits AdministrationHealthcare KnowledgeMedicare CoordinationOrganized & Detail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits ComparisonIssue ResolutionPlan ResearchOpen Enrollment SupportCOBRA Knowledge
Soft Skills
Customer-Focused CommunicationCompassionate Problem SolvingAdaptabilityEagerness to Learn
Industry Keywords
HealthcareInsuranceCustomer Service EnvironmentMedicareBenefits Coordination
About the role
Key responsibilities & impact- Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options.
- Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates.
- Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details.
- Coordinate & Follow Up: Place outbound calls for issues requiring further research.
- Master the Details: Stay informed on commercial plans, Medicare coordination of benefits.
Requirements
What you’ll need- 1+ years of customer service or benefits experience
- Customer-Focused Communicator
- Organized & Detail-Oriented
- Tech-Savvy & Quick to Adapt
- Eager to Learn
- Comfortable handling a high volume of inbound calls while maintaining quality, accuracy, and exceptional customer service.
- Experience in healthcare, insurance, benefits administration, Medicare, COBRA, or customer service environments