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Patient Experience Navigator, Medical Assistant
Accompany HealthPatient Experience Navigator ensuring patients complete necessary healthcare tests and referrals. Working with care teams to resolve issues and support quality care delivery.
About the role
Key responsibilities & impact- Help patients schedule and complete their referrals, imaging, procedures, and screenings
- Submit and track prior authorizations and requests for durable medical equipment (DME)
- Gather, organize, and manage patient medical records to support coordinated care
- Work closely with the care team to resolve urgent patient needs quickly and effectively
- Support patients in completing preventive screenings (e.g., colonoscopies, mammograms, labs) and contribute to closing care quality gaps
- Protect patient information at all times by following HIPAA and confidentiality requirements
Requirements
What you’ll need- Demonstrated success in roles that require delivering exceptional service and support to patients or clients
- Able to manage multiple priorities, including scheduling, coordinating referrals, and processing medical orders efficiently
- Strong ability to interact clearly and empathetically with patients, and collaborate effectively with care team members to address questions or resolve issues
- Solid understanding of patient confidentiality requirements and strict adherence to HIPAA standards
- Experience working in a healthcare environment, handling day-to-day operational tasks
Benefits
Comp & perks- Diversity and equal opportunity employment
- Medical clearance requirements
- Accommodation for religious and medical beliefs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Prior Authorization SubmissionMedical Record ManagementDurable Medical Equipment (DME) ProcessingPreventive Screening Coordination
Soft Skills
Empathetic CommunicationCollaborationMulti-Priority Management