Operations

• Lead the continuous improvement of hybrid market operations by partnering with commercial, planning, asset management, order management, and logistics teams.
• Manage operational relationships with third-party logistics providers, driving service level performance, issue resolution, and process compliance.
• Monitor inventory levels, stock allocation, and order fulfillment activities to improve product availability and working capital utilization.
• Develop and maintain dashboards, reports, and performance reviews to track key operational and logistics performance indicators.
• Analyze operational data and identify root causes of recurring issues, implementing corrective and preventive actions.
• Support forecasting and ordering processes by improving data quality, reporting accuracy, and operational visibility.
• Participate in inventory audits and controls with logistics partners to maintain inventory accuracy and minimize stock variances.
• Contribute to systems, digital tools, and business process implementation projects by providing operational and data expertise.

Commercial Operations Analyst – Associate Manager

• Lead the operational delivery of payments and banking initiatives and integrations, working closely with central Operations, with strong reconciliation and controls throughout.
• Scope operational requirements, coordinate with central Product and Engineering, and drive new launches and integrations end to end — including launch readiness, testing, go-live and post-launch monitoring.
• Work alongside the Investments and Operations teams who run the platform day to day, ensuring new capabilities are operationally ready and continually improving processes, controls and service standards.
• Design, document and embed scalable operating procedures, controls, approvals, reconciliations and audit trails that allow the UAE wealth management business to grow efficiently.
• Build scalable, well-controlled operational processes, reconciliation routines, incident management and reporting, and partner with Customer Support on escalations and client-impacting issues.
• Manage key operational relationships with banking, payment, execution, custody, technology and KYC partners, ensuring service levels, timelines, reporting standards and operational quality are maintained.
• Work closely with Compliance, Risk, Legal, Finance, Product, Engineering and Investment teams to ensure operational, regulatory, financial and product requirements are reflected in day-to-day workflows and launch planning.
• Use operational data, process insight, partner feedback and team input to improve workflows, introduce automation and AI-supported processes, strengthen controls and support Wahed’s growth in the UAE.

Operations Manager

• Lead the documentation of end-to-end business processes across operational and corporate functions.
• Conduct stakeholder interviews and workshops to understand current processes.
• Produce clear process maps, workflows and supporting documentation.
• Capture decision points, approvals, dependencies and system interactions.
• Build and maintain a central repository of operational processes and documentation.
• Identify inefficiencies, duplication, manual activities and operational risks.
• Design future-state, standardised workflows and, importantly, build them.
• Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates) so processes run with less manual effort.
• Validate documentation and improvements with business leaders, and iterate.
• Own the day-to-day administration of Slack and Notion: channel architecture, permissions and access, structure, hygiene and user management.
• Maintain the Notion knowledge base as the single, well-organised home for processes and documentation.
• Apply the permission and data-classification rules set by the Head of Operations.
• Act as first-line support for Slack, Notion and Claude, and drive adoption across teams through simple guides and hands-on help.
• Maintain accurate operational data across Scoro, HubSpot and the staffing tracker, ensuring consistency between systems.
• Support resource planning by monitoring project allocations, utilisation and billability, ensuring staffing records accurately reflect delivery plans.
• Proactively identify and investigate discrepancies between planned allocations and recorded time (e.g. consultants allocated to one project but logging time elsewhere), working with stakeholders to resolve issues and maintain governance.
• Monitor staffing compliance, highlighting allocation conflicts, capacity risks and data quality issues that may impact reporting or resource planning.
• Apply and maintain the shared project code structure to ensure consistency across projects, people, pipeline and time reporting.
• Prepare recurring operational KPI and utilisation reports, ensuring dashboard inputs are accurate, reconciled and up to date.
• Identify opportunities to improve data quality, reporting accuracy and operational governance through stronger processes and controls.
• Contribute to the rollout of new operational platforms and ways of working.
• Ensure documentation and data support future automation and a scalable operating model.
• Produce reports and insights to support operational decision-making.

Operations Analyst

• Independently plan and execute operational workflows for assigned flash sales events, including warehouse coordination, floor setup, event operation (offline and online)
• Coordinate logistics for offline events and multi-brand activations, managing queue flow and on-site operational issues.
• Identify and resolve operational risks before and during sales/events to ensure smooth, incident-free execution.
• Monitor and report on operational performance metrics to identify areas for improvement
• Oversee accurate picking, packing, and dispatch of orders, minimizing errors and damage incidents.
• Manage data uploads/downloads, file formatting, and system updates to ensure accuracy across platforms, including handling operational files, packing lists, and essential product documentation
• Maintain system vs. physical inventory accuracy, conducting regular reconciliation and stock counts.
• Monitor and report on fulfilment error rates and post-event inventory loss, driving continuous improvement.
• Ensure warehouse processing and dispatch consistently meet agreed SLA timelines and cut-off schedules.
• Track shipment-to-dispatch turnaround and proactively flag and resolve delays or missed cut-offs.
• Escalate timeline risks early to minimize impact on customer experience and brand commitments.
• Coordinate inbound and outbound stock transfers across UAE and regional warehouses, working closely with customs and third-party logistics to ensure timely, accurate, and compliant movements.
• Work from the warehouse location 1 day per week.
• Manage operational and procurement budgets, ensuring spend stays within approved variance thresholds.

Operations Specialist – Omnichannel

• Supporting day-to-day fleet, transport, and operational administrative activities.
• Coordinating cross-border and domestic transport operations to ensure smooth and timely deliveries.
• Preparing and overseeing the department asset register pertaining to office equipment to ensure records are maintained and updated.
• Coordinating vendor and service RFQ’s process, ensuring all contractual obligations are clearly addressed and documented thus maximizing cost efficiencies.
• Preparing and coordinating LPO’s in accordance with company guidelines to ensure expenditure is maintained within budget.
• Actively maintaining all operating systems (JOBS/Micro Transport) to ensure information is accurate and the timeliness of data is completed within process timeframes.
• Coordinating the monthly asset internal billing process with internal departments to ensure that it is accurate and completed within process timeframe.
• Managing information to ensure data entry is accurate and timely; report generation is concise, accurate, pertinent and timely in accordance with activity schedules or agreed time frames; system files are maintained and updated.
• Preparing and overseeing all HR processes to ensure absenteeism and overtime are administered proficiently.
• Overseeing QA/QC of SLA’s/SOP’s to ensure operational signoff and operational conformance of all legislative and regulatory requirements is achieved.
• Compiling with all operational procedures and practices which may be required, maintaining a positive attitude that promotes teamwork, shared goals and values, motivation, and staff development.
• Maintaining professional partnering relationships with inter-department teams across all parts of the Dubai operation and with industry sector affiliates.
• Performing any other related duties/projects assigned by General Manager - Transport from time to time to meet business exigencies.
• Performing any other duties/projects assigned by the manager or supervisor from time to time to meet business expectations.

Supervisor, Road Operations

• Assist the leadership in leading expansion plans for the market and shape the plan for launching new services while ensuring strong coordination with Government Relations, Marketing and Tech teams along the way
• Work with relevant business owners and country managers to ensure world-class operational standards in areas such as licensing, local exchange operations, products and growth etc.
• Work extensively with data dashboards to refine user experience, to monitor and report operating metrics to proactively identify areas of improvement and recommend and implement action plans
• Partner with cross functional teams, using region specific data and insight to define changes, design experiments, and implement those changes across our product operations.

Strategy & Operations Manager

• Translate the CEO’s vision into actionable project plans with clear timelines and deliverables
• Manage multiple projects across different areas of the business
• Build systems, SOPs, and automations to support company scalability
• Coordinate with internal team members, contractors, and vendors
• Manage CRM systems and marketing automation tools
• Track KPIs and report on operational and business performance
• Manage the CEO’s calendar, inbox, and communications
• Schedule meetings, calls, and appointments
• Book domestic and international travel, including full itineraries
• Conduct research and present recommendations for key decisions
• Prepare presentations, reports, and documents as needed
• Manage the CEO’s social media content calendar
• Coordinate content creation and publishing
• Support the growth of the CEO’s personal brand (podcasts, speaking engagements, YouTube)
• Assist with lead generation initiatives and funnel management
• Anticipate needs and proactively solve problems
• Present solutions and recommendations rather than simply reporting issues
• Ensure projects are completed and deadlines are met
• Take full ownership of operational responsibilities and outcomes

Senior Operations Manager

• Hire the right agents, and un-hire when performance doesn’t meet the bar
• Manage day-to-day operations and maximize team efficiency
• Oversee and develop a team of online agents
• Conduct training, coaching, and evaluations
• Handle escalations and daily issues—internally and externally
• Promote high performers, demote or exit low performers
• Collaborate with other departments to improve systems and processes
• Use data and dashboards to make decisions, spot gaps, and drive improvements

Operations jobs in United Arab Emirates

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Commercial Operations Analyst – Associate Manager

Operations Manager

Operations Analyst

Operations Specialist – Omnichannel

Supervisor, Road Operations

Strategy & Operations Manager

Senior Operations Manager

Operations Manager